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Kacheripady, Cochin | 3 minutes walk to Ernakulam Town (North) Railway Station
735 Ratings, 379 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the excellent location of the property, just a stone's throw from Ernakulam Town Railway Station, making it easy to explore the city. They highlight the warm and friendly staff, emphasizing their attentive service and helpfulness. The ambience is described as pleasant, and the rooms are noted for their cleanliness and spaciousness. Dining options receive positive mentions, particularly for their food quality. Some guests do mention improvements could be made to the breakfast aspects and occasional noise disturbances. Overall, a comfortable stay is consistently noted.
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hotel Luminara
Staying at Hotel Luminara was excellent. The hotel was exactly matching with the photos available on Make my trip. The location is good. Excellent hospitality. Good hospitality Good ambience.
Room: Executive Room
Hotel Luminara has replied on Thu Oct 23 14:56:21 IST 2025
Dear Sir, Thank you for your kind feedback! We're delighted you enjoyed your stay, the ambiance, and our hospitality. Looking forward to welcoming you again at Hotel Luminara
Excellent Stay
The property was neat and clean. The staff were cordial and polite. Room service was timely and the food here is exquisite. Overall me and my family had a wonderful stay.
Room: Family Studio Room
Hotel Luminara has replied on Thu Oct 23 15:03:43 IST 2025
Dear Sir, Thank you for your kind words! We're delighted you and your family had a great stay with us. Looking forward to welcoming you again!
HotelLuminara Kochi Revi
The hotel is situated near Ernakulam Town Railway Station, making it easily accessible by auto, app cabs, or bus. -The hotel's rooms for being spacious, clean, and well-maintained, with amenities like air conditioning, and 24-hour housekeeping. - The hotel staff has been consistently praised for their helpful and friendly nature, making guests feel at home.
Room: Executive Room
Hotel Luminara has replied on Fri Oct 24 11:26:28 IST 2025
Dear Sir , Thank you for your kind words! We’re glad you had a great stay and hope to see you again soon.
Good Stay
location is good. about 1 km from town hall metro station. one can easily get autorickshaws near the hotel. staff is responsive and cordial. breakfast isn't great but not bad either. just one suggestion - kindly have a ceiling fan in the room. some days it gets hot in kichi and a ceiling fan will be necessary.
Room: Executive Room
Hotel Luminara has replied on Mon Oct 06 12:20:21 IST 2025
Dear Guest, Greetings from Hotel Luminara!!! Thank you for sharing your feedback and for choosing to stay with us. We’re glad to know you appreciated our convenient location, responsive staff, and overall service. We’ve taken note of your suggestion regarding the ceiling fan and truly appreciate your input. Guest comfort is very important to us, and we’ll certainly consider adding this feature to improve the experience, especially during warmer days. We also appreciate your comments on breakfast and will work on enhancing the variety and quality further. We look forward to welcoming you again on your next visit to Kochi. Regard's Team Luminara
Average Stay
I would say average experience not upto 4 star leval, decent room decent customer service but similar rooms and services are available by nearly half price. Room was comparatively tiny and congested when comparing to the amount we pay and amenities like bath rob were not in the room
Room: Executive Room
Hotel Luminara has replied on Mon Oct 06 12:35:49 IST 2025
Dear Guest, Greetings from Hotel Luminara!!! Thank you for providing us with your honest feedback. We genuinely apologize that your experience with us did not meet your expectations. We understand your concern regarding the room size and the perception that the room felt tiny and congested. We are sorry this impacted your comfort. We truly regret that we fell short during your stay and hope you might give us another opportunity to demonstrate the high standards of hospitality we strive to provide. With Regard's Team Luminara
Average Stay
We booked the presidential suit with living are. Breakfast was okay.And the club sandwich was good.The bed length was a bit short.The water was barely hot at night.
Room: Presidential Suite with Living Area
Hotel Luminara has replied on Mon Oct 06 12:39:18 IST 2025
Dear Guest, Greetings from Hotel Luminara!!! Thank you very much for your valuable feedback. We are saddened that couldn’t come up to your expectations, we have taken necessary steps to ensure that this will never happen again. Hope you will give us another opportunity to show the true color of our services. Regards Team Luminara
Excellent Stay
Excellent ambience, comfortable stay,good food served on time
Room: Executive Room
Hotel Luminara has replied on Mon Oct 06 12:40:07 IST 2025
Dear Guest, Greetings from The Luminara!!! Thank you very much for your valuable feedback. We look forward to welcome our next visit and delighted to server you near further. Regards Team Luminara
Terrible Stay
Our experience at this place was very very bad, as we had terrible experience the moment onwards we entered our allotted room which was 105(suites room) ,then after that we found 3-4 cockroach walking around in the table🤮. We reached at the place after traveling 7-8 hrs in which we were asked to wait more hrs as they wanted to clean the room 105(suit room) and shifted us to another room 205. And the breakfast also was very terrible as there not many option to chose and the food felt like they were half cooked, as we had this much of torturing experience, we would not recommend this place to anyone
Room: Presidential Suite with Living Area
Hotel Luminara has replied on Fri Oct 24 11:29:01 IST 2025
Dear Sir, We sincerely apologize for the inconvenience and discomfort you faced during your stay. Your feedback is taken very seriously, and we are deeply concerned about the issues you mentioned regarding the room and breakfast. We are addressing these matters with our housekeeping and kitchen teams to ensure such experiences do not happen again. We regret that we could not meet your expectations and appreciate you bringing these concerns to our attention.
My stay in Hotel Luminara : a personal perspective.
Pros: 1. Excellent location near Ernakulam Town Railway station. Auto, app cabs, bus easily available. 2. In house restaurant and Pub is excellent. 3. Tasty breakfast spread. 4. Ample roomsize with required amenities, clean bathroom, decent furnitures in the room. 5. Emplo are nice and ready to help the guest. Cons: 1. Room required pest control and periodic deep cleaning. 2. Supply of hot water in bathroom need to be improved. Above all, decent stay in Kochin. I hope few drawbacks will be addressed and it can be a competitive player in its segment in the City of ERNAKULAM. All the best team Hotel Luminara.
Room: Executive Room
Hotel Luminara has replied on Fri Oct 24 11:30:21 IST 2025
Dear Sir, Thank you for your valuable feedback! We’re glad you enjoyed your stay and appreciate your suggestions. We’ll work on the improvements and hope to welcome you back soon.
Excellent Stay
Quality of Food was good , Location was very convenient , Good facilities
Room: Executive Room
Hotel Luminara has replied on Fri Oct 24 11:32:13 IST 2025
Dear Guest, Thank you for your feedback! We’re glad you enjoyed our food, location, and facilities. We look forward to welcoming you again
Mixed
Mixed experience. We checked in just after midnight. As we reached the floor we were allotted rooms, cigarette stench welcomed us, though rooms are non-smoking. Next night, very loud noise until 11PM from the lounge upstairs disrupted sleep... When we checked out, the front desk staff told we had outstanding payment, which wasn't the case. I told them we didn't order anything in room service. But they insisted we had. I asked them to show the signed receipt, which had someone else's sign. It had the date as 10th morning 10.30AM, when we were in the swimming pool. Then they said it was ordered on the 8th evening. We told them we checked just after midnight and there was no way we could have ordered on 8th evening. We were made to wait 30 mins until they said we can go. This was really annoying.
Room: Executive Room
Hotel Luminara has replied on Fri Oct 24 11:35:48 IST 2025
Dear Guest, We sincerely apologize for the inconveniences you faced during your stay. Your feedback regarding the room condition, noise, and billing issue is taken very seriously. We are addressing these matters with our housekeeping, lounge, and front desk teams to ensure such situations do not recur. We regret that your experience did not meet your expectations and truly appreciate you bringing these issues to our attention.
Hotel Review
Good and clean rooms, loud music was played during night which was bit disturbing, apart from that everything was good.
Room: Executive Room
Hotel Luminara has replied on Fri Oct 24 11:40:51 IST 2025
Dear Guest, Thank you for your feedback! We’re glad you enjoyed your stay and appreciate your note about the music. We’ll work on improving this for a better experience next time.
Excellent Stay
Good service, good room, ver well room service. Must will try
Room: Executive Room
Hotel Luminara has replied on Fri Oct 24 11:41:37 IST 2025
Dear Guest, Thank you for your kind feedback! We’re glad you enjoyed your stay and our services. We look forward to welcoming you again soon!
Excellent Stay
The stay was great!!!!!The staff were super helpful..Morover the toilets were clean also
Room: Executive Room
Hotel Luminara has replied on Fri Oct 24 11:42:52 IST 2025
Dear Sir, Thank you for your kind feedback! We’re glad you enjoyed your stay and our services. We look forward to welcoming you again soon!..
Excellent Stay
The room was nice
Room: Premier Room with Bathtub
Hotel Luminara has replied on Fri Oct 24 11:43:15 IST 2025
Dear Sir, Thank you for your kind feedback! We’re glad you enjoyed your stay and our services. We look forward to welcoming you again soon!..
AC NOT WORKING
They have no working AC There management is poor service
Room: Premier Room with Bathtub
Hotel Luminara has replied on Fri Jul 18 19:16:51 IST 2025
Dear Sir, Greetings....! We would like to thank you for your valuable feedback about our hotel. We apologize for the inconvenience caused to you during your stay and we promise that we will take necessary action to avoid such issues in future. We are Looking forward to welcome you back.. Have a great day !
wonderful stay
Excellent stay, Very friendly staff. Nice ambience and neat & clean
Room: Executive Room
Hotel Luminara has replied on Fri Jul 18 18:58:27 IST 2025
Dear Sir, Such a pleasure to read good reviews. Makes us feel so happy to hear that our guests have gone back happy enough to take the time out to write great reviews. We hope to have you with us again in the near future. Regards
Excellent Stay
Stunning property, top-notch bar, and exceptional service, truly a luxurious escape.
Room: Executive Room
Hotel Luminara has replied on Fri Jul 18 19:04:17 IST 2025
Dear Guest, Greetings....! It's a pleasure to know that you have enjoyed your stay with us. We would like to thank you for your valuable feedback about our hotel. We are Looking forward to welcome you back.. Have a great day !
good place t
nice place near to the north railway station. easily accessible and comfortable stay.
Room: Executive Room
Hotel Luminara has replied on Fri Jul 18 19:04:49 IST 2025
Dear Guest, Greetings....! It's a pleasure to know that you have enjoyed your stay with us. We would like to thank you for your valuable feedback about our hotel. We are Looking forward to welcome you back.. Have a great day !
Overall good expe
The location is easily accessible and the food is excellent but the welcoming of front office staff seems to be bad, one of the front office staff attitude seems to be disgusting.
Room: Premier Room with Bathtub
Hotel Luminara has replied on Fri Jul 18 19:05:52 IST 2025
Dear Guest, We are glad to know that you have enjoyed your stay at our hotel and we also thank you for your valuable feedback. We assure you that all concerns you have put forwarded will be attended at the earliest. Looking forward to welcome you again
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