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Bombay Kist, Ooty | 1.3 km drive to Government Rose Garden
339 Ratings, 150 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property is well-appreciated for its clean and spacious rooms, friendly staff, and fantastic location near Ooty's main attractions. Guests highlight the good service and helpfulness of the staff, making it ideal for families and budget travelers. While some mention limited food options, the property offers great accessibility and provides cab services for sightseeing. It's a cozy choice for a comfortable stay.
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Excellent Stay
D’Souza: I recently stayed at this hotel in Ooty, and it was a wonderful experience. The room was very comfortable, neat, and beautiful. We really liked it a lot. The surroundings were peaceful, and there was no disturbance at all. There were also many shops nearby, which made it very convenient for us. We were completely satisfied with the value for the money we paid. The staff were all very kind and helpful, especially a staff member named Nagarajan. He was very nice to everyone and handled everything with great patience, which I appreciated a lot. This hotel is also a very safe and comfortable place for both couples and families. Couples will find it peaceful and pleasant, and families can stay here without any worries. I had a wonderful experience at this hotel. The staff were all very friendly, especially Nagarajan, who treated me with great respect. The rooms and washrooms were clean and comfortable, and the food was excellent. I also enjoyed the view of the hotels opposite. Overall, I really loved my stay here and would highly recommend it!
Room: Economy Room (Rear Side - Non View) - For 2 people
Hotel Khems has replied on Thu Oct 16 20:06:59 IST 2025
Dear Dzouza Sir, Thank you so much for your wonderful and detailed review! We are delighted to know that you had a comfortable and peaceful stay at Hotel Khems. It’s very rewarding to hear that you appreciated the neatness of our rooms, our convenient location, and that our team, especially Nagarajan, made your experience memorable. Your kind words about our value for money, safety, cleanliness, and staff courtesy mean a lot to us. We always strive to create a safe and pleasant environment for both couples and families, and your feedback assures us that we’re succeeding. Thank you for recommending us and for highlighting the efforts of our staff. We look forward to welcoming you back again soon to Ooty! Warm regards, Hotel Khems, Ooty
Just an okay stay!
We stayed at Khems, Ooty, which is located right in the city — very convenient for travelers who want easy access to nearby attractions. Parking is available underground, which is actually a plus since parking in Ooty town can be quite difficult. However, the room was quite small and not very clean. The bed sheets and pillows could have been better maintained, and there wasn’t much ventilation. A dental kit was provided, which was nice, but overall the stay was just okay. Since we didn’t spend much time in the room, it worked for a night halt — but I wouldn’t really recommend it for a comfortable or extended stay
Room: Economy Room (Rear Side - Non View) - For 2 people
Hotel Khems
Dear Ruby Rose Mam, Thank you very much for sharing your experience at Hotel Khems, Ooty. We are delighted to hear that you appreciated our central location and found our underground parking helpful during your visit. We are sincerely sorry to learn that your room did not meet your expectations in terms of cleanliness, linen quality, and ventilation. Please accept our apologies for these shortcomings. We have shared your feedback with our housekeeping and maintenance teams to ensure improvements are made, and we will work on upgrading our linens and enhancing ventilation. We are glad you found the provided dental kit useful and that our property location was convenient for your travel plans. While your stay may not have been perfect, we highly value your honest feedback and are committed to making necessary improvements so that future stays are truly comfortable. We hope you reconsider and give us another opportunity to host you in the future, when we can offer you a better and more relaxing experience. Warm regards, Hotel Khems
Good Stay
The restaurant of the hotel wasn't available, and the parking was different from the photos uploaded but the cleanliness and maintenance was great.
Room: Family Room(City View)
Hotel Khems has replied on Thu Oct 09 13:53:13 IST 2025
Dear Suraj Sir, Thank you so much for your wonderful review and for choosing Hotel Khems for your stay in Ooty. We are delighted to hear that you appreciated the cleanliness and maintenance of our rooms. Your kind words are truly encouraging for our team. We have noted your suggestions regarding the restaurant and parking facilities, and we are working to enhance these areas for an even better guest experience. We look forward to welcoming you and your family back to Hotel Khems soon! Best regards, Team Hotel Khems
Excellent Stay
Very good service and clean and neat rooms .
Room: Economy Room (Rear Side - Non View) - For 2 people
Hotel Khems has replied on Tue Sep 30 18:07:27 IST 2025
Dear Smruti Mam, We sincerely appreciate the time you took to provide your feedback and rating. We are delighted that your experience with us was enjoyable and hope to have the privilege of hosting you again at Hotel Khems, Ooty
Excellent Stay
best location of our Ooty for walking distance and bus stand working distance and food facility lowest cost
Room: Superior Room (City View)
Hotel Khems has replied on Thu Sep 25 11:50:07 IST 2025
Dear Sundarapandi Sir, We sincerely appreciate the time you took to provide your feedback and rating. We are delighted that your experience with us was enjoyable and hope to have the privilege of hosting you again at Hotel Khems, Ooty
Excellent Stay
Good place for family and car parking facility available and rooms are clean and good. Walking distance for all places in Ooty.
Room: Economy Room (Rear Side - Non View) - For 2 people
Hotel Khems has replied on Sun Sep 14 13:55:01 IST 2025
Dear Surya Sir, We sincerely appreciate the time you took to provide your feedback and rating. We are delighted that your experience with us was enjoyable and hope to have the privilege of hosting you again at Hotel Khems, Ooty.
Excellent Stay
The stay was very nice, i like the environment and the nature of the staff is very kind. Facilities are really very good
Room: Economy Room (Rear Side - Non View) - For 2 people
Hotel Khems has replied on Sun Sep 14 13:54:18 IST 2025
Dear Isha Mam, We sincerely appreciate the time you took to provide your feedback and rating. We are delighted that your experience with us was enjoyable and hope to have the privilege of hosting you again at Hotel Khems, Ooty.
Terrible Stay
No food facilities and low class maintenance
Room: Economy Room (Rear Side - Non View) - For 2 people
Hotel Khems has replied on Sun Sep 07 18:38:20 IST 2025
Dear Annamala Sir, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience regarding food facilities during your stay. Just to clarify, our restaurant is currently closed, and we clearly communicate on all booking channels that we do not offer any meal-included packages or in-house food services at present. Regarding your comments about maintenance, we take such feedback seriously and are continuously working to improve the upkeep and quality of our hotel. Your input is invaluable in helping us enhance our services, and we hope to provide a better experience on your next visit Thank you again for helping us improve. We appreciate your understanding. Regards, Hotel Khems, Ooty
Average Stay
Location is good Cleaning is good But Lightening are poor Required improvement No separate dustbin in washroom and room
Room: Economy Room (Rear Side - Non View) - For 2 people
Hotel Khems has replied on Wed Sep 03 08:03:39 IST 2025
Dear Sahu Sir, We apologize that your experience with us was not as expected. I will pass on the feedback to our team to ensure this is not repeated to future guests. We would like to assure You & Future guests we are doing our best to serve all our guests and we will improve on our services. Regards, Hotel Khems
awesome experience
“The stay was comfortable and the staff was amazing.” special thanks to front desk officer and room boy “The stay was comfortable and the staff was amazing.” special thanks to the front desk officer and room boy
Room: Economy Room (Rear Side - Non View) - For 2 people
Hotel Khems has replied on Sat Aug 23 15:00:48 IST 2025
Dear Kailash Sir, We sincerely appreciate the time you took to provide your feedback and rating. We are delighted that your experience with us was enjoyable and hope to have the privilege of hosting you again at Hotel Khems, Ooty
Good Stay
Centre of ooty, had a quick visit to all the famous places, location is huge benefit to visitors
Room: Family Room(City View)
Hotel Khems has replied on Tue Aug 19 18:31:49 IST 2025
Dear Yashaswi Ma’am, We sincerely appreciate the time you took to provide your feedback and rating. We are delighted that your experience with us was enjoyable and hope to have the privilege of hosting you again at Hotel Khems, Ooty
good hotel in ooty for overall good hotel look cleaning good it’s I love it
This is very good hotel in ooty staff behaviour helping nature I love it I
Room: Economy Room (Rear Side - Non View) - For 2 people
Hotel Khems has replied on Tue Aug 12 12:49:02 IST 2025
Dear Rakhi Ma’am, We sincerely appreciate the time you took to provide your feedback and rating. We are delighted that your experience with us was enjoyable and hope to have the privilege of hosting you again at Hotel Khems, Ooty.
Good
Pleasee stay .polite staff easy access ...good for solo travellers.........
Room: Economy Room (Rear Side - Non View) - For 2 people
Hotel Khems has replied on Mon Jul 28 19:58:44 IST 2025
Dear Deepu Sir, Thank you for taking the time to provide your review/rating. We are pleased you enjoyed your stay and hope to have the opportunity to host you again in Ooty. Regards, Hotel Khems, Ooty
Good Stay
Location is good but its in slopy area Hot water is not available all time Service is good
Room: Economy Room (Rear Side - Non View) - For 2 people
Hotel Khems has replied on Mon Jul 28 19:58:58 IST 2025
Dear Mohamed Sir, Thank you for taking the time to provide your review/rating. We are pleased you enjoyed your stay and hope to have the opportunity to host you again in Ooty. Regards, Hotel Khems, Ooty
Excellent Stay
We had a great stay here. Everything is readily available n nearby. The hotel provides every possible requirement and also makes sure the guests are treated well. Even provides cabs for package tours and also helps to travel to bus station nearby. Absolutely convinced by the amazing service provided.
Room: Economy Room (Rear Side - Non View) - For 2 people
Hotel Khems has replied on Thu Aug 14 11:49:26 IST 2025
Dear Shruti Ma’am, We sincerely appreciate the time you took to provide your feedback and rating. We are delighted that your experience with us was enjoyable and hope to have the privilege of hosting you again at Hotel Khems, Ooty.
Excellent Stay
Good hotel. staff was super supportive and helpful. Room was also clean and nice.
Room: Economy Room (Rear Side - Non View) - For 2 people
Hotel Khems has replied on Wed Jun 25 11:31:02 IST 2025
Dear Deepak Sir, Thank you for taking the time to provide your review/rating. We are pleased you enjoyed your stay and hope to have the opportunity to host you again in Ooty. Regards, Hotel Khems, Ooty
Terrible Stay
Rooms were horrible. It was not clean also. We gave paid where as rack price . per room which was not worth at all. No resturant as it was closed which was not communicated to us when we booked the room. Toilets were horrible. Bedding was stinking. In future i will bever book room.
Room: Superior Room (City View)
Hotel Khems has replied on Wed Jul 02 14:54:07 IST 2025
Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay with us was so disappointing and that you experienced such significant issues with your room's cleanliness, the bedding, and the bathrooms. This is certainly not the standard we aim for, and we deeply regret that your experience was so negative. We are immediately addressing these concerns with our housekeeping and maintenance teams to ensure these lapses are thoroughly investigated and corrected. We also want to clarify your comments regarding pricing and the restaurant. Our room rates can vary based on demand and booking channels, and we assure you that our pricing structure is designed to reflect the services and amenities provided at our budget-friendly hotel. We regret if you felt the value wasn't aligned with the cost. Regarding the restaurant, we sincerely apologize if the renovation work was not clearly communicated to you at the time of your booking. We strive to provide all relevant information upfront, and details about our restaurant's temporary closure are clearly published on platforms like MakeMyTrip to ensure guests are aware.
Good value for money
Good facilities available for stay. Hot water supply betn 7 to 10.30 both Morning and Afternoon. Location is very near to main market (Charring Circle) & closer to main road, less than 50 mt away, so stay was not noisy (no honking from vehicles could be heard). Rooms and very spacious and well maintained. Reception staff is excellent and very co-operative. Cabs with good drivers arranged by the hotel. Only limitation was the attached Restaurant was under renovation during our stay in June 2025. However good vegetarian restaurants are around. Fantastic place to live in while at Ooty, very close to main market place - Charring Cross. Spacious, Neat and well maintained rooms, hot water supply between 7 to 10.30 both morning and night. Reception was excellent right through the stay. Cab service is provided with experienced drivers. In-house restaurant is under maintenance, however good vegetarian hotels exist in the surrounding areas
Room: Superior Room (City View)
Hotel Khems has replied on Fri Jun 13 12:41:09 IST 2025
Dear Sanjay Sir, Thank you for taking the time to provide your review/rating. We are pleased you enjoyed your stay and hope to have the opportunity to host you again in Ooty. Regards, Hotel Khems, Ooty
Good Stay
1.I have booked a room for 2 nights. As per my booking protocal the check in time is 1.00 p.m., however, I have reached the hotel by 10.30. The members of the hotel without hesitation, they allowed me to check in by 10.30 itself. 2.The room and other facilities are satisfactory to my expectations. 3.I ate outside.. so I can't give any kind of opinion on that.
Room: Economy Room (Rear Side - Non View) - For 2 people
Hotel Khems has replied on Thu May 29 10:45:48 IST 2025
Dear Vignesh Sir, Thank you for taking the time to provide your review/rating. We are pleased you enjoyed your stay and hope to have the opportunity to host you again in Ooty. Regards, Hotel Khems, Ooty
Good Stay
The stay was good. The staff was friendly. The location has good accessibility to buses, auto and cabs. It is near the main city. Cleanliness was good.
Room: Economy Room (Rear Side - Non View) - For 2 people
Hotel Khems has replied on Thu May 22 09:56:45 IST 2025
Dear Gaurav Sir, Thank you for taking the time to provide your review/rating. We are pleased you enjoyed your stay and hope to have the opportunity to host you again in Ooty. Regards, Hotel Khems, Ooty
Sylks Road
In Coonoor
Fern Hill
In Coonoor
Padinjarathara
Coonoor
Vythiri
Vythiri
Padinjarathara
Pinangode
Jakkalli (N. Begur)
Peelamedu
Coimbatore
Puliakulam
Pudumund
Upper Bazaar
Ooty
Bombay Kist
Central Ooty
Nondimedu
Pudumund
Ooty
Kil Kodappamund
Mysore-Ooty Road
Upper Bazaar
Bombay Kist
Kathadimattam
Kandal
Fern Hill
Kathadimattam
Upper Bazaar
Vannarapettai
Kandal
Near Charring Cross Road
