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Patiram Jote, Siliguri | 7 minutes walk to Tenzing Norgay Bus Terminus
110 Ratings, 32 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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Guests appreciate the property's clean and spacious rooms along with a convenient location, making it easy to explore the city. The staff's polite behavior and the tasty food are also highlights. Many found the amenities satisfactory, while some mentioned room maintenance could be improved. Overall, it's a valued choice for budget-friendly stays.
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Excellent Stay
The room was very nicely done, super clean and spacious. Food and staff behavior were also good. Recommended for future stays.
Room: AC TRIPLE ROOM
Hotel Insta 18
Dear Guest, Thank you for your kind words and recommendation! 🌟 We’re so glad you enjoyed the clean, spacious rooms, good food, and our team’s hospitality. Your support means a lot, and we look forward to welcoming you again on your future stays. Warm regards, Team Hotel Insta 18
Average Stay
No lift in property Tea got of worst smell even after reporting. No proper waiting room arrangment. staffs Behaviour is ok. good thing is they did not charged me for early check in. No lift in property Tea got of worst smell even after reporting. No proper waiting room arrangment. staffs Behaviour is ok. good thing is they did not charged me for early check in.
Room: AC DELUXE
Hotel Insta 18
Dear Mr. Biswas, Thank you for staying with us and for your detailed feedback. We’re happy to know you appreciated our cleanliness, staff behavior, location, and the early check-in facility at no extra charge. 🌟 We sincerely regret the inconvenience you faced with tea quality and waiting room arrangements — these points have been noted for immediate improvement. Regarding the lift, our property is a G+1 heritage-style building built in the 1960s, and while it does not have an elevator, we maintain its heritage atmosphere with care. Our staff is always available to assist with luggage and other needs to ensure guest comfort. Your observations are valuable, and we hope to welcome you again for a more enjoyable experience. Warm regards, Team Hotel Insta 18
Good Stay
Food , Location and Services are all good...room was clean and spacious.A good stay in a reasonable prive Food , Location and Services are all good...room was clean and spacious.A good stay in a reasonable price
Room: AC FOUR BED
Hotel Insta 18 has replied on Tue Jul 29 10:54:41 IST 2025
Dear Guest, Thank you for your kind feedback. We’re delighted to hear that you enjoyed our food, convenient location, and services. It’s also great to know that you found the room clean, spacious, and reasonably priced. Your satisfaction is our priority, and we look forward to welcoming you again at Insta 18. Warm regards, Team Insta 18
Poor Stay
The hotel is overpriced. The rooms are extremely small and the bathroom smelled like a sewer. The food is mediocre. It was a very bad experience
Room: AC DELUXE
Hotel Insta 18 has replied on Wed Jul 16 19:24:03 IST 2025
Dear Guest, We are truly sorry to hear about your disappointing experience at Insta 18. Your feedback regarding room size, bathroom condition, food quality, and overall value is deeply concerning to us. Please accept our sincere apologies for the inconvenience you faced. This is certainly not the standard we aim to maintain, and we take your comments seriously. We have shared your concerns with our management team and are taking immediate steps to address the issues highlighted. We appreciate you bringing this to our attention and hope you might consider giving us another opportunity to provide you with the quality of stay we are known for. Warm regards, Team Insta 18
Good Stay
The hotel was good, clean and the room was also clean, the facilities were good .. and the behaviour of the staff was well...
Room: AC DELUXE|AC TRIPLE ROOM
Hotel Insta 18 has replied on Wed Jul 02 12:04:20 IST 2025
Dear Guest, Thank you for your kind feedback. We are delighted to hear that you found our hotel and rooms clean, enjoyed the facilities, and experienced good service from our staff. Your satisfaction is our priority, and we look forward to welcoming you back to Insta 18 in the future. Warm regards, Team Insta 18
Terrible Stay
Everything is fine but the service is not up to mark. When I stay at this hotel I was not getting the the food because the cook was absent
Room: AC FOUR BED
Hotel Insta 18 has replied on Wed Jul 02 12:05:02 IST 2025
Dear Guest, Thank you for sharing your feedback with us. While we are glad to hear that most aspects of your stay were satisfactory, we sincerely apologize for the inconvenience caused due to the absence of our cook, which affected your food service. Please be assured that we take your comments seriously and are working to ensure such situations do not occur in the future. We appreciate your understanding and hope to have the opportunity to serve you better during your next visit. Warm regards, Team Insta 18
Poor Stay
5
Room: AC TRIPLE ROOM|AC FOUR BED
Hotel Insta 18 has replied on Wed Jul 02 12:06:24 IST 2025
Dear Guest, We are truly sorry to hear that your stay at Insta 18 did not meet your expectations. Your feedback is important to us, and we would appreciate the opportunity to understand more about the issues you faced so we can improve our services. Please feel free to contact us directly at [contact info] to discuss your experience further. We hope to have the chance to welcome you again and provide a better stay. Warm regards, Team Insta 18
Good Stay
The room was neat and clean. Food service should be better. overall good experience. The location was perfect for travelling around the city. Entry road must be upgraded
Room: AC FOUR BED
Hotel Insta 18 has replied on Wed Jul 02 12:06:54 IST 2025
Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you found the room neat and clean and enjoyed our convenient location for traveling around the city. We appreciate your comments regarding our food service and the condition of the entry road. Please be assured that we are continuously working to improve these aspects to enhance our guests’ overall experience. We hope to welcome you again soon for an even better stay. Warm regards, Team Insta 18
pleasant stay,
location was good near to main road,breakfast was good and tasty all amenities present, service as good,
Room: AC DELUXE
Hotel Insta 18 has replied on Wed Jul 02 12:07:26 IST 2025
Dear Guest, Thank you for your kind feedback. We are pleased to know that you enjoyed our convenient location, tasty breakfast, and the amenities provided. It’s wonderful to hear that our service met your expectations. We look forward to welcoming you back to Insta 18 in the near future. Warm regards, Team Insta 18
Good Stay
location is good, not difficult to find out, breakfast was good, all amenities was present. service was good
Room: AC FOUR BED
Hotel Insta 18 has replied on Wed Jul 02 12:08:01 IST 2025
Dear Guest, Thank you for your positive feedback. We are glad to hear that you found our location convenient and enjoyed the breakfast and amenities. It’s great to know our service met your expectations. We look forward to welcoming you back to Insta 18. Warm regards, Team Insta 18
Excellent hotel in moderate budget.
Nice location. Large parking. Spacious and clean rooms with ample amenities. I stayed for one night with my family. The staff are very cooperative. The inhouse restaurant is good.
Room: AC TRIPLE ROOM
Hotel Insta 18 has replied on Wed Jul 02 12:08:53 IST 2025
Dear Guest, Thank you for sharing your wonderful feedback. We are delighted to know that you enjoyed our convenient location, spacious and clean rooms, ample amenities, and large parking facilities. It is also heartening to hear that our staff were cooperative and that you liked our in-house restaurant. We hope you and your family had a comfortable stay and look forward to welcoming you back to Insta 18 in the future. Warm regards, Team Insta 18
Good Stay
Good property at this price. Nice rooms and property. You can go for this if you are looking for a budget friendly hotel.
Room: AC DELUXE
Hotel Insta 18 has replied on Wed Jul 02 12:09:21 IST 2025
Dear Guest, Thank you for your positive feedback. We are pleased to hear that you found our property and rooms to be a good value for the price. We strive to provide comfortable and budget-friendly accommodation for all our guests. We look forward to welcoming you again at Insta 18. Warm regards, Team Insta 18
Short stay at Siliguri
Close to Hill cart road, convenient location for those who are driving to the mountains. Parking available inside hotel premises. Food quality and staff behaviour very good.
Room: AC FOUR BED
Hotel Insta 18
Dear Guest, Thank you for your kind words and for choosing Insta 18. We are glad to hear that our convenient location near Hill Cart Road and onsite parking met your needs. It’s also wonderful to know that you enjoyed the quality of our food and the behavior of our staff. We look forward to welcoming you back for another pleasant stay. Warm regards, Team Insta 18
good
Everything is good. But there is no light above the mirror of the room. location is near the railway station.
Room: AC FOUR BED
Hotel Insta 18 has replied on Wed Jul 02 12:10:43 IST 2025
Dear Guest, Thank you for your valuable feedback. We are pleased to hear that you found everything good during your stay and appreciated our convenient location near the railway station. We also appreciate your suggestion regarding the lighting above the mirror in the room and will look into this to improve our facilities. We hope to welcome you again at Insta 18 for an even better experience. Warm regards, Team Insta 18
pleasant sta
The hotel is well maintained. The staff are polite. Food is tasty. cleanliness is good and recommended for a family stay.
Room: AC TRIPLE ROOM
Hotel Insta 18 has replied on Wed Jul 02 12:11:21 IST 2025
Dear Guest, Thank you for your kind feedback. We are delighted to hear that you found our hotel well-maintained, enjoyed the polite service of our staff, and appreciated the tasty food and cleanliness. It is wonderful to know you would recommend us for a family stay. We look forward to welcoming you and your family again to Insta 18. Warm regards, Team Insta 18
Good hotel
A peaceful escape is sometimes all you need to recharge. Finding a tranquil location can truly enhance a trip. A pleasant view can certainly add to the overall experience. It sounds like the hotel provided a relaxing atmosphere. I hope enjoyed our time away from the hustle and bustle.
Room: AC DELUXE
Hotel Insta 18 has replied on Sun Mar 23 12:36:14 IST 2025
Dear Arif Hossain, Thank you for your thoughtful review! We’re delighted to hear that you found our hotel to be a peaceful escape and that the tranquil atmosphere added to your experience. We appreciate your kind words and look forward to welcoming you back for another relaxing stay! Best Regards, Team Insta 18
Big rooms, good staff !
Awesome stay, nearby snot bus stand. Where you can take the sikkim nationalised tourism (snt) bus. A/c and non a/c bus. The staff is good. Food is good.
Room: AC FOUR BED
Hotel Insta 18 has replied on Sat Mar 15 17:05:19 IST 2025
Dear Ashish Lugun, Thank you for your wonderful 5-star review! We’re delighted to hear that you had an awesome stay at Insta 18 and that you found our rooms spacious, staff friendly, and food enjoyable. Your kind words motivate us to continue providing the best hospitality experience. We look forward to welcoming you again soon! Best regards, Rajesh Kumar Saraf Insta 18 Management Team
Poor Stay
yes. hot water are not coming in bathroom. in this hotel. 🏨
Room: AC DELUXE
Hotel Insta 18 has replied on Wed Feb 12 21:29:53 IST 2025
Dear Amandeep Singh, We sincerely apologize for the inconvenience caused due to the hot water issue during your stay. We take your feedback seriously and will ensure this is immediately addressed. Our team is always available to assist, and we wish we had the chance to resolve it during your visit. We truly appreciate your feedback and hope you’ll give us another opportunity to serve you better in the future. Best regards, Rajesh Kumar Saraf Insta 18 Management Team
Good hotel with well maintained room and very good budget hotel
Cleanliness and staff are good, will recommend for bagpackers, but for ground floor room, i found it high decibel impacting sound sleep.
Room: AC TRIPLE ROOM
Hotel Insta 18 has replied on Tue Feb 04 16:42:54 IST 2025
Dear Mridul Sarkar, Thank you for your kind words and for recommending our hotel! We’re glad you found our rooms well-maintained and our staff helpful. We sincerely appreciate your feedback regarding the noise level on the ground floor. We will look into ways to improve this for a more peaceful stay. We hope to welcome you again soon! Best regards, Rajesh Kumar Saraf Insta 18 Management Team
Good Stay
I liked the stay and it was a comfortable one as it was pet friendly. My vehicle was parked safely too. Food was good. Thanks. Any coupon?
Room: AC DELUXE
Hotel Insta 18 has replied on Wed Feb 12 21:28:52 IST 2025
Dear Ankur Sharma, Thank you for your kind review! We’re delighted to hear that you had a comfortable stay and appreciated our pet-friendly environment, safe parking, and good food. Regarding your request for a coupon, we’d love to offer a special discount for your next visit! Please reach out to us directly, and we’ll be happy to assist you. Looking forward to welcoming you again soon! Best regards, Rajesh Kumar Saraf Insta 18 Management Team
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