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Candolim, Goa
194 Ratings, 80 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property boasts an ideal location near beautiful beaches, offering a scenic and peaceful atmosphere. Guests rave about the excellent and friendly staff, who ensure a welcoming experience. The spacious and clean rooms, along with top-notch amenities like private Jacuzzis and cozy balconies, make for a delightful stay. The food consistently receives high praise, with quality dining options available. With great hospitality and impressive facilities, it promises an enjoyable getaway for all.
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Excellent Stay
Very good hotel. Food and service was excellent. Serenity was very pleasant and refreshing. Rooms were very clean and tidy with 24x7 support. Would recommend to stay here at least once for the hospitality.
Room: Executive king Room
Grand Mercure Goa Candolim - An Accor Hotels Brand has replied on Fri Sep 26 16:19:31 IST 2025
Mr. Doshi, Greetings!!! Thank you for choosing to stay with us at Grand Mercure Goa Candolim. We truly appreciate you taking the time to share your feedback. We're delighted to know that you had a pleasant and comfortable experience, and that our services met your expectations. Your kind words will inspire our team to continue delivering exceptional service. We look forward to welcoming you back and ensuring you receive our best attention at all times. Warmest Regards, Ameya P. Karnad General Manager
Good Stay
Good stay with family, Rooms are awesome! Service is very good. Clean property. Gym is lovely!! Pool could be clearner. They should definately improve on the shaving kit- its very bad quality. I hVe stayed in this property for more than 5 times and everytime i have used the shaving kit i have ended up cutting myself. But
Room: One Bedroom Family Suite with Balcony & Bath tub
Grand Mercure Goa Candolim - An Accor Hotels Brand has replied on Fri Sep 26 16:18:10 IST 2025
Dear Mr. Dubey, Greetings!!! Thank you for choosing to stay with us at Grand Mercure Goa Candolim. We truly appreciate you taking the time to share your feedback Your concerns have been shared with the team, and we are taking immediate steps to address these issues and enhance our standards. At Grand Mercure Goa Candolim, we strive to deliver exceptional experiences, and we hope to have the opportunity to provide you with a much better stay in the future. Warmest Regards, Ameya P. Karnad General Manager
Good Stay
The location wasn't that great, but the overall experience was good, and the staff was cooperative.
Room: Club Room With Private Plunge Pool, Balcony & Bathtub
Grand Mercure Goa Candolim - An Accor Hotels Brand has replied on Fri Sep 26 16:16:49 IST 2025
Dear Mr. Shah, Greetings!!! Thank you for choosing to stay with us at Grand Mercure Goa Candolim. We truly appreciate you taking the time to share your feedback. We look forward to welcoming you back and ensuring you receive our best attention at all times. Warmest Regards, Ameya P. Karnad General Manager
Terrible Experience for a much awaited stay
Terrible experience! Food was good but other service aspects, rooms and amenities were very poor. The maintenance staff, reception, parking and housekeeping personnels were very lethargic to serve. A simple problem that could be solved with prompt action and which caused us to suffer for 3 nights. Due to humid temperature, the wooden flooring was completely wet and could be managed well with prompt action and guidance. Also, there was no service at pool side and seems like you are on your own. Haven’t experienced such service anywhere with 4 star property. I recommend there are many properties in Goa that can be explored - stay away from this one.
Room: Premium Twin Room - Balcony & Bath tub
Grand Mercure Goa Candolim - An Accor Hotels Brand has replied on Fri Sep 26 16:14:33 IST 2025
Dear Mr. Dave, Greetings!!! Thank you for your valuable feedback. We sincerely apologize for the delayed services and the inconvenience caused. Your concerns have been addressed with our team, and we are implementing improvements to ensure a smoother experience for our guests. We truly value your input and hope to have the opportunity to welcome you back for a much-improved stay in the future. Warmest Regards, Ameya P. Karnad General Manager
Excellent Stay
5
Room: Executive Twin Room
Grand Mercure Goa Candolim - An Accor Hotels Brand has replied on Fri Sep 26 16:08:33 IST 2025
Dear Mr. Nagpal, Greetings!!! Thank you for your feedback looking forward to welcome you back again. Warmest Regards Ameya P. Karnad General Manager
Excellent Stay
Property was excellent... Food and service was outstanding... will recommend to my friend's and famil
Room: Deluxe Room with Balcony
Grand Mercure Goa Candolim - An Accor Hotels Brand has replied on Thu Aug 14 13:48:44 IST 2025
Dear Mr. Ketan, Namaskar!!! Thank you for choosing to stay with us at Grand Mercure Goa Candolim. We truly appreciate you taking the time to share your feedback. We’re thrilled to know you enjoyed our property, food, and service. Your recommendation to friends and family means a lot to us, Your kind words will inspire our team to continue delivering exceptional service. We look forward to welcoming you back and ensuring you receive our best attention at all times. Warmest Regards, Ameya P. Karnad General Manager
Good overall stay
The stay overall was good but I feel the need to highlight a few things. Pros: The food was really tasty and the chef was really nice. He went around asking people about the food. The hotel reception extended our checkout time from 12 PM to 2PM which was nice of them. We tried the massage in the hotel spa which we highly recommend. The view for the rooms in the block opposite the pool was good. The staff was friendly. Cons: It is not a five star hotel. We would say it is more of a four star. The walls had water seepage in many rooms. The door sign tag would keep falling down from the door handle. The house keeping was not up to the mark. They forgot to give us towels and replenish the tea packets in the room after cleaning the room. The bed sheet, pillow covers, towels and room curtains had stains on them. The house keeping service was quite slow.
Room: Premium King Room - Balcony & Bath tub
Grand Mercure Goa Candolim - An Accor Hotels Brand has replied on Thu Aug 07 16:34:58 IST 2025
Dear Mr. Pawan, Namaskar!! Thank you for taking the time to share your detailed feedback. We're truly glad to know you enjoyed the overall stay, especially the food, spa experience, extended checkout, and the hospitality of our team. Your kind words for our chef and staff are greatly appreciated. At the same time, we sincerely regret the inconvenience you faced during your stay. Please accept our apologies for the housekeeping lapses and the condition of linen and room amenities. This is certainly not the standard we aim to offer, and your feedback has been shared with the concerned departments for immediate corrective action. We value your observations and are working on improvements to enhance the overall guest experience. We hope to have the opportunity to welcome you back and provide you with a more seamless and comfortable stay. Warmest Regards, Ameya P. Karnad General Manager
Excellent Stay
Beautiful property , great staff ! Thank you everyone at check in desk , restaurant & housekeeping !! From check in to check out , it was hassle free , comforting experience!! , can’t wait to be back !! Thank you once again for such warm hospitality...
Room: Executive Twin Room
Grand Mercure Goa Candolim - An Accor Hotels Brand
Dear Mr. Kaur, Greeting From Grand Mercure !!! Thank you so much for your wonderful feedback! We’re delighted to know you had a hassle-free and comforting experience with us. Your kind words for our front desk, restaurant, and housekeeping teams mean a lot – they truly strive to deliver exceptional service every day. It was a pleasure having you with us, and we look forward to welcoming you back soon for another memorable stay! Warmest Regards, Ameya P. Karnad General Manager
Excellent in everything
Excellent service . They had upgraded our room and it was excellent. We loved staying their . Buffet service was exceptionally the best . Highly recommended
Room: Premium King Room - Balcony & Bath tub
Grand Mercure Goa Candolim - An Accor Hotels Brand
Dear Mr. Charu, Greetings!!! Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the room upgrade and had a great stay with us. It's especially rewarding to know that our buffet service stood out for you — your kind words mean a lot to our team. We truly appreciate your recommendation and look forward to welcoming you back for another excellent experience! Warmest Regards, Ameya P. Karnad General Manager
Average Stay
Excellent location..good staff.. good food..but rooms require a better makeover.. not up to the mark
Room: Deluxe Room with Balcony
Grand Mercure Goa Candolim - An Accor Hotels Brand has replied on Mon Jul 21 16:16:18 IST 2025
Dear Mr. Ram, Greetings!!! Thank you for choosing to stay with us at Grand Mercure Goa Candolim. We truly appreciate you taking the time to share your feedback. We're thrilled to hear that you appreciated our team's courteous service. with regards to rooms Your concerns have been communicated and corrective measures are being taken to improve our offerings and service quality. At Grand Mercure Goa Candolim, we are committed to delivering exceptional experiences, and we hope to have the opportunity to serve you better in the future. Warmest Regards, Ameya P. Karnad General Manager
A good stay.
The hotel stay was very nice. We had booked three rooms & when we requested for an upgrade for one room at least, it was done, which was a nice gesture.The food was the highlight as the buffet had a good choice and it was tasty too. The room cleanliness could be improved upon as it is shown to be a 5 star but it didn’t seem like one considering that no attention was given to minute details in the room. The staff was helpful and did help in making our stay a comfortable one.
Room: Executive Twin Room
Grand Mercure Goa Candolim - An Accor Hotels Brand has replied on Mon Jun 30 18:40:06 IST 2025
Dear Mr. Dsouza, Greetings!!! Thank you for choosing to stay with us at Grand Mercure Goa Candolim. We truly appreciate you taking the time to share your feedback. Your kind words will inspire our team to continue delivering exceptional service.We sincerely apologize for any shortcomings in our housekeeping and room services during your stay. Your concerns have been shared with the team, and we are taking immediate steps to address these issues and enhance our standards. At Grand Mercure Goa Candolim, we strive to deliver exceptional experiences, and we hope to have the opportunity to provide you with a much better stay in the future. Warmest Regards, Ameya P. Karnad General Manager
Excellent Stay
the staff was extremely courteous and welcoming ,service was excellent food was amazing rooms were spacious and maintenance flawless .thank you for an amazing experience
Room: Premium Twin Room - Balcony & Bath tub
Grand Mercure Goa Candolim - An Accor Hotels Brand has replied on Mon Jun 30 18:41:50 IST 2025
Dear Ms. Renu, Greetings!!! Thank you for your kind words and valuable feedback! It was a pleasure serving you at Grand Mercure Goa Candolim. We're thrilled to hear that you appreciated our team's courteous service. We always strive to provide a personalized experience for each guest. We look forward to welcoming you back to the resort soon! Warmest Regards, Ameya P. Kanard General Manager
Excellent Stay
It is a decent property with nice views, and the rooms are spacious and staff also very cooperative.
Room: Executive king Room
Grand Mercure Goa Candolim - An Accor Hotels Brand has replied on Mon Jun 30 18:42:46 IST 2025
Dear Mr. Sai, Greetings!!! Thank you for choosing to stay with us at Grand Mercure Goa Candolim. We truly appreciate you taking the time to share your feedback. We're delighted to know that you had a pleasant and comfortable experience, and that our services met your expectations. Your kind words will inspire our team to continue delivering exceptional service. We look forward to welcoming you back and ensuring you receive our best attention at all times. Warmest Regards, Ameya P. Karnad General Manager
Good place ,near condolim road.
Have a nice place, very good hospitality..
Room: Premium King Room - Balcony & Bath tub
Grand Mercure Goa Candolim - An Accor Hotels Brand has replied on Mon Jun 30 18:43:34 IST 2025
Dear Ms. Surabi, Greetings!!! Thank you for your kind words and valuable feedback! It was a pleasure serving you at Grand Mercure Goa Candolim. . We always strive to provide a personalized experience for each guest. We look forward to welcoming you back to the resort soon! Warmest Regards, Ameya P. Karnad General Manager
Worth the money and the view is great
The stay was satisfactory and the food was very delicious. We loved the service and the experience was good. Everything was smooth and we all loved the hotel.
Room: Deluxe Room with Balcony
Grand Mercure Goa Candolim - An Accor Hotels Brand has replied on Mon Jun 30 18:44:28 IST 2025
Dear Asil, Namaskar!!! Thank you for your kind words and valuable feedback! It was a pleasure serving you at Grand Mercure Goa Candolim. We're thrilled to hear that you appreciated our team's courteous service. We always strive to provide a personalized experience for each guest. We look forward to welcoming you back to the resort soon! Warmest Regards, Ameya P. Karnad, General Manager
Average Stay
Honestly I was disappointed this time around. I had been to this property previously and had liked this. But this time , nothing was going good. The service was extremely poor and slow. Had asked for the menu card since the QR Code that was kept in the room was not working. The menu card was send after four hours . The travel desk which they have outsourced was the worst. The guy literally hung up on me. The electric kettle was also not working. Had to wait for half an hour for them to replace it Only the breakfast was good. The staff in the restaurant was attentive and helpful.
Room: Executive Twin Room
Grand Mercure Goa Candolim - An Accor Hotels Brand has replied on Tue Jul 01 09:44:44 IST 2025
Dear Ms. Sen, Greetings!!! Thank you for your valuable feedback. At Grand Mercure Goa Candolim, we deeply regret the challenges you faced and sincerely apologize for any inconvenience caused during your stay. Your concerns have been addressed with our team, and necessary training has been implemented to prevent such occurrences in the future. Your input is invaluable to us, and we remain committed to enhancing our guest experience. We truly hope to serve you better and provide an experience that changes your perspective on our services. Warmest Regards, Ameya P. Karnad General Manager
excellent experience
Blunch did a very good job .i requested her to decorate my room as my wifes birthday was there and she did it pretty well
Room: Executive king Room
Grand Mercure Goa Candolim - An Accor Hotels Brand has replied on Mon Jun 30 18:48:25 IST 2025
Dear Mr. Patil, Greetings!!! Thank you for your kind words and valuable feedback! It was a pleasure serving you at Grand Mercure Goa Candolim. We're thrilled to hear that you appreciated our team's courteous service. We always strive to provide a personalized experience for each guest. We look forward to welcoming you back to the resort soon! Warmest Regards, Ameya P. Karnad General Manager
Good Stay
its a good hotel with nice location, service is really nice and all staff are friendly, needs a little improvement in breakfast, the spread is big but needs a little quality improvement
Room: Executive Twin Room
Grand Mercure Goa Candolim - An Accor Hotels Brand has replied on Mon Jun 30 18:50:49 IST 2025
Dear Mr. Mufaddal, Namaskar!!! Thank you for choosing to stay with us at Grand Mercure Goa Candolim. We truly appreciate you taking the time to share your feedback We look forward to welcoming you back and ensuring you receive our best attention at all times. Warmest Regards, Ameya P. Karnad General Manager
Very Good Stay.
Huge room and clean rooms. Good spread of breakfast and dinner. Staff at reception desk are very friendly and polite. They allow 2 hours of extended check out if needed which is complimentary. Definitely worth the money.
Room: Executive Twin Room
Grand Mercure Goa Candolim - An Accor Hotels Brand has replied on Mon Jun 30 18:51:44 IST 2025
Dear Ms. Unnati, Namaskar!!! Thank you for choosing to stay with us at Grand Mercure Goa Candolim. We truly appreciate you taking the time to share your feedback. We're delighted to know that you had a pleasant and comfortable experience, and that our services met your expectations. Your kind words will inspire our team to continue delivering exceptional service. We look forward to welcoming you back and ensuring you receive our best attention at all times. Warmest Regards, Ameya P. Karnad General Manager
Good Stay
food was good.. room are spacious...
Room: Luxury Suite with Private Jacuzzi, Balcony & Bathtub
Grand Mercure Goa Candolim - An Accor Hotels Brand has replied on Mon Jun 30 18:52:27 IST 2025
Dear Ms. Singh, Namaskar!!! Thank you for choosing to stay with us at Grand Mercure Goa Candolim. We truly appreciate you taking the time to share your feedback. We look forward to welcoming you back and ensuring you receive our best attention at all times. Warmest Regards, Ameya P. Karnad General Manager
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