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New Town, Kolkata
49 Ratings, 24 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the property's convenient location, cozy atmosphere, and attentive staff. Many found the rooms clean and spacious, with some highlighting the tasty food. However, several reviews pointed out issues like cleanliness inconsistencies, extra charges, and unresponsive service, which detracted from the experience. Despite the drawbacks, hospitality and helpful staff stood out as key positives.
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Poor Stay
it was not good, they need to focus on more cleaning, most important behaviour, even after I booked from MakeMyTrip where it was mentioned that late check-in and check-out upto 3hr is available, but they were asking extra money when asked for 1 to 2hr of late check-out from usual 11 am check out The stuff is totally not good, was asking tips for everything. and if you don't give, then they show rude behaviour
Room: Deluxe Room
Terrible Stay
So i went to checkin at fab hotel kolkata residency and they said no rooms available but i already paid for booking and they accepted. They said yes we know and took me to a hotel 4 streets away by walk around 1.2km and then said this is also ours only kolkata residency and dumped in a bizarre room. The worker is sitting on bed and watching tv and they simply left without even cleaning the bed. He left his slippers like that in the room only and its just room the area next to it the workers are shouting and laughing sitting there no privacy for a couple or a group so i simply walked away. I asked i cant be here and i booked fab one not this and either give room or refund they said something in their language and said no refund u can leave if u want so i booked another hotel at that moment
Room: Deluxe Room
FabHotel New kolkata Residency Inn - Nr. Axis Mall has replied on Wed Aug 13 13:48:26 IST 2025
We sincerely apologize for the inconvenience caused due to the unavailability of the booked room and the unsatisfactory alternate arrangement. We understand the discomfort you faced, and your feedback has been shared with the concerned team for immediate corrective action to avoid recurrence of such situations.
Nice and Confortable stay
Nice and comfortable stay located in a peaceful environment.4storey building loaded with AC In a very prime location.You can enjoy a beautiful park nearby hotel
Room: Deluxe Room
FabHotel New kolkata Residency Inn - Nr. Axis Mall has replied on Sat Aug 09 11:05:51 IST 2025
Thank you for your feedback. We’re pleased to know you enjoyed the convenient location, pleasant stay, and our staff’s good service. We look forward to welcoming you again.
Worst experience ever. Please don’t book this hotel.
Never ever book this hotel. They will demand extra money, will manipulate the bill. The owner was not present. Instead, there was a man around 45–50 years old and a receptionist. They demanded extra money if you had a visitor, without informing you beforehand. Once you check in, they start charging you for everything. They don’t allow anything from Swiggy zomato. They even manipulated the food bills. My actual bill was ₹340, but they gave me a bill of ₹450. I fought with that old guy to correct the bill. They charged an extra ₹600 just for a single visitor. If visitors are not allowed in guest rooms, they should clearly inform customers at the time of checking. Overall, it was a really really bad experience.
Room: Deluxe Room
FabHotel New kolkata Residency Inn - Nr. Axis Mall has replied on Thu Aug 07 13:38:24 IST 2025
We’re extremely sorry to hear about the troubling experience you faced during your stay. The issues you've highlighted regarding unfair charges, bill manipulation, and lack of transparency are highly concerning and not in line with the service standards we aim to maintain. Your feedback has been escalated to our senior management team for immediate investigation and strict action. We truly regret the inconvenience caused and appreciate you bringing this matter to our attention.
good ex
Stayed for 3 nights and had a pleasant experience. Very convenient location in fabhotel New kolkata residency . The room was spacious, clean with necessary amenities. High speed wifi connectivity. The hotel has an in-house kitchen, although I didn't have meals during my stay. The service staff is courteous and efficient. All in all a good experience
Room: Deluxe Room
FabHotel New kolkata Residency Inn - Nr. Axis Mall has replied on Tue Jul 22 15:47:42 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
great
"This hotel is a great budget option with excellent service. The room was clean, the bed was comfortable, and the staff were very welcoming. I loved the location as it was close to major attractions. For the price, this hotel offers excellent value, and I would definitely stay here again."
Room: Deluxe Room
FabHotel New kolkata Residency Inn - Nr. Axis Mall has replied on Sat May 31 06:02:42 IST 2025
Thank you for your kind words! We're thrilled you enjoyed the clean and comfortable stay, appreciated our service, and found the location convenient. It’s great to know you found value in your experience. We look forward to hosting you again at FabHotels!
great
"This hotel is a great budget option with excellent service. The room was clean, the bed was comfortable, and the staff were very welcoming. I loved the location as it was close to major attractions. For the price, this hotel offers excellent value, and I would definitely stay here again."
Room: Deluxe Room
FabHotel New kolkata Residency Inn - Nr. Axis Mall has replied on Thu May 29 13:24:31 IST 2025
Thank you so much for your thoughtful review! We're delighted to know that you found our hotel to be a great budget-friendly option with excellent service. It's wonderful to hear you enjoyed the clean and comfortable room, welcoming staff, and our convenient location near major attractions.
Excellent Stay
It's a great hotel to stay and all staffs are very helpful
Room: Deluxe Room
FabHotel New kolkata Residency Inn - Nr. Axis Mall has replied on Tue Jul 22 15:47:37 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Good Stay
It was a good stay, staffs were too helpful and friendly. Rooms were clean and washroom as well. They shod hv added water cooler tht would hv been great.
Room: Deluxe Room
FabHotel New kolkata Residency Inn - Nr. Axis Mall has replied on Sun Aug 11 19:28:00 IST 2024
Hi Anshu, thank you for your feedback. We are pleased to hear that you had a good stay with helpful and friendly staff, clean rooms, and washrooms. Your suggestion about adding a water cooler is valuable to us, and we will consider it for future improvements. We appreciate your input and hope to welcome you back for another pleasant stay. Best Regards, FabHotels
Good Stay
It was a pleasant n decent stay in the hotel, specially fooding was awesome and tasty, location of the hotel was accessible to all nearby visiting spots. I would recommend family persons to select this hotel for a safe n healthy stay in a very affordable price and warm welcoming crew members.
Room: Deluxe Room
FabHotel New kolkata Residency Inn - Nr. Axis Mall has replied on Fri Jun 28 01:00:01 IST 2024
Hi Md, thank you for your positive feedback. We're delighted to hear that you had a pleasant stay at our hotel and enjoyed the delicious food and convenient location. Your recommendation to families is highly appreciated. We look forward to welcoming you back for another great stay at an affordable price with our friendly crew. Best Regards, FabHotels
Good Stay
soloIt is very homely and the staffs were friendly and very humble… I had a problem with AC during my stay for 2 days but overall the stay was great
Room: Deluxe Room
FabHotel New kolkata Residency Inn - Nr. Axis Mall has replied on Sat Jun 22 07:45:01 IST 2024
Hi Yebha, thank you for sharing your feedback with us! We are thrilled to hear that your stay felt homely and that our staff was friendly and humble. We apologize for the inconvenience caused by the AC issue during your 2-day stay. Rest assured, we will promptly address this matter. Your 4-star rating is appreciated, and we look forward to hosting you again for an even better experience. Best Regards, FabHotels
Good
Reception Desk Team Responding too late. But Food and Room was osm.😍.
Room: Deluxe Room
FabHotel New kolkata Residency Inn - Nr. Axis Mall has replied on Thu Apr 11 05:45:00 IST 2024
Hi Rahul, thank you for sharing your experience. We appreciate your feedback on the food and room. We apologize for the delayed response and will enhance our service. Looking forward to having you back soon! Best Regards, FabHotels
Average Stay
Stay is okay, end moment they ask for additional 1500 for room upgrade by saying room i booked was not ready also i request for early check-in so had to pay 1500 more, food quality is not so impressive
Room: Deluxe Room
FabHotel New kolkata Residency Inn - Nr. Axis Mall has replied on Mon Mar 18 22:15:01 IST 2024
Hi Suresh, we apologize for the inconvenience during your stay. Best Regards,FabHotels
Terrible Stay
The owner changed the hotel while checking in saying that the rooms are full. We were made to go to a separate hotel in heavy rain despite booking in advance
Room: Premium Room
FabHotel New kolkata Residency Inn - Nr. Axis Mall has replied on Fri Sep 12 13:06:37 IST 2025
Dear Guest, We’re sorry your experience wasn’t as expected. Your feedback is noted and we’ll work on improving our services for a better stay next time.
Terrible Stay
My recent stay was very bad experience. Staff was not cooperative, they didn’t provide towels nor any extra comforter. My breakfast was included but they didn’t serve more than two pieces of any stuff. Overall this was a very bad experience
Room: Deluxe Room
FabHotel New kolkata Residency Inn - Nr. Axis Mall has replied on Sat Apr 22 11:31:27 IST 2023
We are disappointed that we did not meet your expectations. Please be informed that we have passed on your feedback to our on-ground team to implement the improvements as highlighted by you at the earliest possible. Our team has taken it as their greatest learning to improve on the areas shared by you and our guest experience matters the most to us. We ensured that your stay on the next trip to the city will be a pleasant experience.
Excellent
coupleThe property manager was humble and helped with whatever was needed without any hesitation
Room: Deluxe Room
FabHotel New kolkata Residency Inn - Nr. Axis Mall has replied on Tue Jul 22 15:47:27 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Poor Stay
Food is costly and taste is not that good. Location is good. Hygiene is good. Manager is too professional, not friendly. Did not inform us during checkin that we are given premium room when i booked deluxe room. Now when i extended my stay for 2 days, now he is saying it is a premium room you have to shift. Staffs are friendly.
Room: Deluxe Room
FabHotel New kolkata Residency Inn - Nr. Axis Mall has replied on Tue Oct 11 19:42:46 IST 2022
We regret the inconvenience caused during your stay. Your feedback has been noted. Hope you will give us another chance to host you so that you experience the comfort and hospitality we are known for offering! team fabhotels india’s most preferred chain of budget hotels. 600+ hotels | 60+ cities
Cleanliness of the property and quality of service was good
The staff were cordial especially manager sanjay dada. He helped me the moment i landed in howrah. The food was ok and little bit higher side. The cleanliness of room was very good.
Room: Deluxe Room
FabHotel New kolkata Residency Inn - Nr. Axis Mall has replied on Wed Sep 07 06:14:16 IST 2022
Thanks for such a glowing rating! we will pass on your compliments to our ground staff. Looking forward to hosting you soon again!
Very friendly staff, always ready to help and offer suggestions.
Every thing especially the food -food was excellent and staff very caring
Room: Deluxe Room
FabHotel New kolkata Residency Inn - Nr. Axis Mall has replied on Tue Jul 22 15:47:23 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Every thing was fabulous
Every thing especially the food -food was excellent and staff very caring
Room: Deluxe Room
FabHotel New kolkata Residency Inn - Nr. Axis Mall has replied on Fri Sep 12 13:06:36 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
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