We stayed at Aziz Palace Group of Houseboats for one night, and our experience was quite disappointing. The hot water wasn’t working during our stay, and despite informing the staff, the issue couldn’t be fixed. We had no option but to take a bath in cold water the next morning, which was very uncomfortable given the weather.
The breakfast was extremely poor with very limited options. The curd served was sour and bitter, clearly not fresh. Additionally, they charge ₹100 for the to-and-fro shikara transfer between the houseboat and Ghat No. 9, which we found unreasonable — only the initial arrival and final departure are complimentary.
Overall, the service and maintenance were well below expectations. The place surely needs better upkeep and hospitality management to justify the price charged.