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Panchgani, Mahabaleshwar | 19.5 km from city centre
95 Ratings, 41 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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VITS Panchgani is a charming property with stunning hill views and a pleasant ambiance. Guests appreciate the friendly and courteous staff, highlighting their prompt service. The in-house restaurant serves delicious food, adding to the overall experience. The property also features a lovely swimming pool, making it great for relaxation. Some guests mention areas for improvement, particularly with room maintenance and breakfast options.
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Pathetic Room
Rooms had bad odour, toilet was not clean, flush was not working fine, room was not as per the pictures
Room: Super Deluxe Room
Good Short stay option
Nice Location, sufficient parking and good restaurant. The building is old but well maintained. Swimming pool is quite good and on terrace level so you can get clear sunlight.
Room: Super Deluxe Room
Nice location and value for money
Good property, ambience and view is super. Hill view from hotel. Rooms were good and hotel is loaded with all amenities. Overall budget friendly stay and value for money.
Room: Super Deluxe Room
Average Stay
Pros - Hotel staff is decent and polite. Cons - Water heater doesn’t work well, breakfast has limited options and poor taste, place hygiene is not up to the mark. I feel you can search for better options but not this especially if you are a couple or with family.
Room: Super Deluxe Room
VITS Panchgani
Dear Mr.Bharadia, Thank you for sharing your feedback. We’re glad to hear that you found our staff polite and courteous. We’re sorry to learn about the issues you faced with the water heater, breakfast options, and cleanliness. Your comments are valuable, and we’ll make sure to address these concerns with our team to improve our services. We hope you’ll consider giving us another chance to provide you with a better experience in the future. Looking forward to welcoming you again soon! " Warm Regards" Mr.Azar Jamadar Operations Manager VITS Panchgan
Average Stay
Facilities and benifits which are promised us that was missing then toilet condition wasn't that much good and over all besides all these things it was nice experience
Room: Deluxe room
VITS Panchgani
Dear Mr. Sawant, Greetings, from VITS Panchgani !!!! "Thank you, for your kind words and the 3-star rating! We’re glad to know that, despite some shortcomings, you still had a nice overall experience with us. We're sorry to hear that certain promised facilities and the condition of the toilet did not meet your expectations. Your comments are important to us, and we’ll be taking them seriously to ensure improvements are made. We hope to have the opportunity to provide you with a better experience on your next visit. " Warm Regards" Mr. Azar Jamadar "Operations Manager" VITS Panchgani
satisfactory stay
Worth the price. Decent stay, Games room is maintained well. Food is also decent a little overpriced but its the same rate all over mahabaleshwar and Panchgani. staff is friendly. Overall a satisfying stay.
Room: Deluxe room
VITS Panchgani
Dear Mr. Sawant, Greetings, from VITS Panchgani !!!! "Thank you, for your kind words and the 5-star rating! We're glad to hear you had a satisfying stay and enjoyed the games room, food, and hospitality of our staff. We appreciate your understanding regarding the pricing, which, as you mentioned, is in line with the local area. Your comments motivate us to continue providing a comfortable and enjoyable experience for our guests. Looking forward to welcoming you again soon! " Warm Regards" Mr. Azar Jamadar "Operations Manager" VITS Panchgani
very good experience
Good experience with very good view with swimming pool and also the food was very good
Room: Deluxe room
VITS Panchgani has replied on Wed Oct 08 13:00:17 IST 2025
Dear Mr. Phadtare, Greetings, from VITS Panchgani !!!! "Thank you, for your kind words and the 5-star rating! We're glad to know you had a great experience with us. If there's anything we can improve to make your next visit, we'd love to hear your suggestions. Looking forward to welcoming you again soon! " Warm Regards" Mr. Ikram Syed "General Manager" VITS Panchgani
Good Stay
Property is at main road, room size is ok for super deluxe. Room interiors can be improved- mirron was so dirty that it was of no use, balcony sliding door was not getting closed fully, door and wardrobe coverings were peeling off. Service of housekeeping and staff was very good and prompt. very average spread in breakfast buffet , very limited options, no juice or drink. should be improved a lot. Overall, just average . If staying for 2 nights or more, book a better one.
Room: Super Deluxe Room
VITS Panchgani has replied on Tue Sep 30 19:00:16 IST 2025
Dear Mr. Chaitanya Kumar, Greetings, from VITS Panchgani !!!! "Thank you for sharing your feedback. We’re glad to know you found the location and room size satisfactory. We sincerely apologize for the cleanliness and maintenance issues you experienced with the mirror, balcony door, and wardrobe. Your comments have been shared with our housekeeping and maintenance teams for immediate action. We truly value your input as it helps us improve, and we hope to have the opportunity to welcome you again with a much better experience. " Warm Regards" Mr. Ikram Syed "General Manager" VITS Panchgani
stone in the food
The stay was ok. Food quality was not good. There was stone in my food and the manager didn’t cared about it no action was taken.
Room: Deluxe room
VITS Panchgani has replied on Sat Sep 27 21:00:14 IST 2025
Dear Mr. Amit Kulat, Greetings, from VITS Panchgani !!!! We are truly sorry to hear about your disappointing experience during your recent stay with us. Please accept our sincere apologies for the food quality not meeting expectations and, most importantly, for the incident where a stone was found in your meal. This is unacceptable, and we understand how unpleasant and concerning this must have been for you. We are equally concerned to know that the matter was not handled with the seriousness it deserved at the time. This does not reflect the standards of service and care we strive to maintain. Your feedback has been immediately shared with both our culinary and management teams, and strict corrective actions are being taken to ensure that such lapses never occur again. Your experience is very important to us, and we are committed to improving on the points you have highlighted. We sincerely hope you will allow us another opportunity in the future to restore your confidence in our hospitality. " Warm Regards" Mr. Ikram Syed "General Manager" VITS Panchgani
Excellent Stay
It was an absolute great experience in VITS. The staff and management is too good , food is too good and the location is superb. The infinity pool is superb the view and all. I highly recommended to stay in VITS you have no regret.
Room: Deluxe room
VITS Panchgani has replied on Sun Sep 21 11:30:21 IST 2025
Dear Mr. Vaibhav Gupta, Greetings, from VITS Panchgani !!!! Thank you so much for your kind words and recommendation! We’re delighted to know you had such a wonderful experience with us. Our team is glad you enjoyed the food, location, and the infinity pool views. We look forward to welcoming you back for another memorable stay at VITS! " Warm Regards" Mr. Ikram Syed " General Manager" VITS Panchgani
Best hotel in Panchgani :) had an amazing stay
I visited with my mom and had an amazing experience here. The view from our room was pretty, and the staff was very friendly and empathetic. The hotel is perfect for families, and a special thanks goes to Mr. Rakesh for ensuring we had a wonderful stay. I had originally planned to stay for just one day, but I ended up extending it for another because of how much my mom liked it :) One of the best hotels in panchgani
Room: Super Deluxe Room
VITS Panchgani
Dear Mr. Rehan Sanadi, Greetings, from VITS Panchgani !!!! Thank you so much for sharing your wonderful experience with us. We’re delighted to know that you and your mom had such a memorable stay and enjoyed the scenic views, friendly hospitality, and family-friendly atmosphere. Your kind words for our team, especially Mr. Rakesh, mean a lot to us. It’s heartwarming to hear that you extended your stay just because your mom loved it—that’s the best compliment we could receive. We look forward to welcoming you both back soon to create more special memories at one of the best hotels in Panchgani. " Warm Regards" Mr. Ikram Syed " General Manager" VITS Panchgani
Average Stay
Food was delicious. But stay was average.
Room: Deluxe room
VITS Panchgani has replied on Thu Sep 04 12:00:32 IST 2025
Dear Mr. Ravi Tilokchandani, Namaskar, from VITS Panchgani !!!! Thank you for sharing your feedback. We’re delighted to know you enjoyed the food. We also take note of your comments regarding the stay experience and will work on improving it to make your next visit more comfortable and memorable. Looking forward to welcoming you again. " Warm Regards" Mr. Ikram Syed "General Manager" VITS Panchgani
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Terrible experience with the bathroom, taps were broken, hot water was not coming properly it was getting leaked at various places, no hand wash, commode seat was broken. Not enough items at buffet breakfast.
Room: Suite
I hope to be back for a longer visit agai
Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future.
Room: Deluxe room
VITS Panchgani
Dear Mr. Akshay Rawal, Namaskar, from VITS Panchgani !!!! "Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed the location, atmosphere, and found our staff—especially the receptionist—so friendly and helpful. Your kind words mean a lot to us, and we're delighted that you had such a great first impression. We look forward to welcoming you back soon!" Warm Regards Mr. Ikram Syed "General Manager" VITS Panchgani
Bad Hospitality
Location- worst, not able to see valley view properly. Food -more worst, charges are like 5 star hotel but no taste and small portion. Amenities-wifi not working properly, no space for parking, Pool is ok but bot that good, electricity fluctuation continuously, no instant back up of electricity if goes off, small playing area, morning breakfast quantity is so low that at one point they said it is finished now. Services- just one word poorest. Tip-Don't get fool by online images and fake reviews. Choose wisely.
Room: Deluxe room
average stay
this is a very old property, not really well maintained unfortunately, all those staff are very good and cooperative, food was average. location is good.
Room: Deluxe room
Not worth money we spent
Rude reception boy, no complimentary items served, very confined 10*10 rooms for super deluxe category, restricted view, lack of basics, no chair no bucket in bathroom, no refill of water bottles, you have to ask for everything. we booked because of name of VITS but disappointed with rooms and staff. breakfast was good, play area is good. don't go with swimming pool photos, it is for kids, very small.
Room: Super Deluxe Room
Excellent Stay
Very good service and good hotel for stay and good food quality.
Room: Standard Twin Room
Good Stay
Property has an amazing valley view.. Food was good.. Staff was very Co-operative and humble.. Only drawback was the rooms were not up to the mark.. We had booked two super Deluxe rooms and both the rooms had different dimensions.. One was big and the other one was small.. The lock of my room was even broken and looked like a temporary arrangement.. Bathroom fittings were also different in both the rooms..
Room: Super Deluxe Room
Decent hotel but not a truly VITS yet
The hotel is decent with clean rooms. Do not expect a VITS experience because it is a hotel acquired by VITS recently. The staff is courteous and the rooms are clean. Food is delicious. Ample parking with parking assistance. Cons- The location is off and far from tourist attractions. The hotel is undergoing renovation. The restaurant staff can be increased as during the breakfast the service was slow and people had to wait for things to be refilled.
Room: Deluxe room
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