Pros :
1. Reception & staff is very courteous and helpful, special mention for Om and Omkar.
2. Rooms were clean and spacious
3. Room linens, bedsheets, pillow covers all were clean
4. Bathrooms were clean, toiletries provided.
5. Power back up was useful as there were frequent power cuts.
6. Restaurent food was good, more like home food.
7. Location was peaceful as its away from central Mahabaleshwar hustle and cool breeze experienced almost through out the day. My parents had to wear sweaters in the evening during peak summer when we visited during April-End and May 1st week.
8. Nice sit out area at the ground floor over looking valley where cool breeze always welcomed us through out our stay.
9. Indoor play area with table tennis, carrom and also mini Theatre. We enjoyed playing and also watching IPL match there.
10. Beautiful Swimming pool, but suggest only for taking photos around it and relaxing on beach shacks. I felt the pool size is small so would not recommend to get into it, although there were few guests enjoying swim.
Cons
1. Lift was not operational, so for my aged parents it was bit difficult as we were given rooms on the 2nd floor. However upon request they kindly arranged to send breakfast upstairs for my parents.
2. Last 500-700 meters of approach road is not paved road, they were saying it will be done in few months. But suggest to pls check with them specially if you are visiting in monsoon.
3. Restaurent staff : Be very clear in communication with them as we had few observations e.g. they charged us separately for coffee saying only Tea is included in breakfast, breakfast was limited, but there was NO such mention earlier.