Review Of Via La Serene

Via La Serene has replied on Tue Sep 30 14:44:43 IST 2025

Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you faced in your room and washroom. We appreciate your positive comments about the location and property. Please be assured that your observations regarding the paint, bedsheets, and washroom hygiene have been shared with our team for immediate action to improve our standards. We hope to have the opportunity to host you again with a much better experience.

Via La Serene has replied on Thu Sep 25 16:46:23 IST 2025

We sincerely apologize for the inconvenience you faced during your stay. We take all feedback seriously and have shared your comments with the hotel team to ensure cleanliness and hygiene standards are strictly maintained. Your experience does not reflect our service standards, and we are taking corrective measures to prevent such issues in the future.

Via La Serene has replied on Mon Sep 01 13:28:55 IST 2025

Thank you for sharing your feedback. We’re glad to know you found the room clean and service good. Your note about the minor issues is well taken, and we’ll ensure improvements. We look forward to hosting you again soon for an even better experience.

Via La Serene has replied on Mon Aug 18 18:13:55 IST 2025

We sincerely regret to learn about your unpleasant experience. Your feedback regarding staff behavior, safety concerns, and poor room conditions has been taken very seriously and shared with the concerned team for immediate action. We understand the importance of safety and comfort, and we assure you that steps are being taken to improve the property’s upkeep and staff training. Guest satisfaction is our top priority, and we are committed to ensuring a better stay experience moving forward.

Via La Serene has replied on Wed Aug 20 17:47:09 IST 2025

Dear Guest, We’re sorry your experience wasn’t as expected. Your feedback is noted and we’ll work on improving our services for a better stay next time.

Via La Serene has replied on Wed Aug 20 17:47:22 IST 2025

Dear Guest, We’re sorry your experience wasn’t as expected. Your feedback is noted and we’ll work on improving our services for a better stay next time.

Via La Serene has replied on Fri Jul 18 14:13:15 IST 2025

Dear Guest, We sincerely apologize for the inconvenience you faced during your stay. This is not the experience we strive to provide. Your concerns regarding cleanliness, amenities, and inappropriate behavior from staff have been taken seriously and escalated to the concerned team for strict action. Please be assured that the issues highlighted have now been resolved.

Via La Serene has replied on Tue Jul 01 11:51:07 IST 2025

Thank you for your balanced feedback. We’re glad to know you found the amenities and pricing suitable. Your concern regarding hygiene is well noted, and we’re taking steps to improve it. We look forward to welcoming you again!

Via La Serene has replied on Thu Jun 19 12:51:57 IST 2025

We’re extremely sorry to hear about the disappointing experience during your stay. Delays in food delivery, non-functional amenities like AC and TV, and rude behavior from staff are completely unacceptable and far from the standards we aim to maintain. We’ve taken your concerns seriously and shared them with the property team to ensure immediate corrective action. The issue has been resolved now. We truly regret the inconvenience caused and hope you’ll consider giving us another opportunity to serve you better in the future.

Via La Serene has replied on Wed Jun 18 09:00:15 IST 2025

Thank you for sharing your feedback. We appreciate your insights regarding the hotel's location and room quality. It's great to know that our central location provided you with easy access to nearby attractions. We understand that the room and food did not fully meet your expectations. Your comments are invaluable, and we will take them into consideration as we strive to enhance our services.

Via La Serene has replied on Wed Jun 11 12:13:52 IST 2025

Thank you for your feedback. We’re glad you found the room satisfactory. However, we apologize for the inconvenience caused due to the non-functional lift, limited staff, and bathroom cleanliness. We’ve taken corrective steps to improve these areas. The issues have been resolved now.

Via La Serene has replied on Thu Jun 19 15:20:03 IST 2025

We sincerely apologize for the inconvenience caused during your stay. The behavior of the receptionist, unclean toilet, and issues with the AC are not reflective of the standards we aim to uphold at FabHotels. We understand how such concerns can affect your overall experience. Your feedback has been taken seriously and shared with the concerned team for immediate corrective action, and the issue has been resolved now. We appreciate you bringing this to our notice and hope to have the opportunity to provide you with a much-improved stay in the future.

Via La Serene has replied on Fri Jul 25 18:27:44 IST 2025

Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.

Via La Serene has replied on Sat Jun 07 13:08:58 IST 2025

Thank you for choosing FabHotels for your official visit. We're glad to hear that you had a comfortable stay and found the check-in process smooth. It's also great to know the Wi-Fi met your needs. We truly appreciate your feedback and look forward to hosting you again on your next trip!

Via La Serene has replied on Sat Jun 07 12:13:11 IST 2025

Thank you for your kind review! We're glad to hear you enjoyed the cozy and clean room, and that our location added convenience to your city exploration. Providing great value and a comfortable stay is always our priority. We look forward to hosting you again soon at FabHotels!

Via La Serene has replied on Wed May 28 11:29:41 IST 2025

Thank you for sharing your feedback. While we're glad you found the stay budget-friendly, we regret the inconvenience caused due to cleanliness and maintenance issues. Your suggestions have been noted and will be shared with the concerned team to ensure necessary improvements are made.

Via La Serene has replied on Wed May 21 04:41:15 IST 2025

Thank you for your review! Glad you found the food nice, stay economical, and the staff friendly. We’re happy the cleanliness met your expectations for the tariff. Looking forward to welcoming you again!

Via La Serene has replied on Wed May 21 04:19:00 IST 2025

Staff are very professional and supportive, clean and good vibes. Connectivity with metro and availability of good food.

Via La Serene has replied on Thu Apr 24 14:53:38 IST 2025

Thank you for your feedback! We're glad to hear that you had a comfortable stay and enjoyed the clean rooms and good service. We appreciate your suggestion regarding check-in and will work on improving the process. We're looking forward to welcoming you again for another great experience!