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- Home
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- 3 Star Hotel in Delhi
- Via La Serene, Delhi
Via La Serene
About Property
Nestled in the heart of New Delhi, FabExpress La Serene provides a convenient and comfortable stay for travelers exploring the c ...Read moreAmenities
- Wi-Fi
- Parking
- Room Service
- Air Conditioning
- Power Backup
- Elevator/Lift
- + More Amenities
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Good(134 RATINGS)
East Delhi
10 minutes walk to Preet Vihar Metro Station
Change Dates and Guest(s)
Check-in: 12 PM | Check-out: 11 AM
Check-in date
Check-out date
Rooms, Guests
Via La Serene Location
Location rated 3.3 by guests
What guests said
Guests appreciated the property's convenient location, noting easy access to nearby amenities and transportation options, including proximity to the metro station. However, issues with mosquitoes in the rooms were frequently mentioned, which detracted from the overall experience for some. While many enjoyed the peaceful surroundings, the presence of pests impacted comfort.
Property Rules at Via La Serene
Check-in: 12 PM Check-out: 11 AM
- Primary Guest should be atleast 18 years of age.
- Aadhaar, Driving License and Govt. ID are accepted as ID proof(s)
- Pets are not allowed
- Must Read Rules
- Guest Profile
- Guest Profile (Hourly)
Via La Serene Photos by Guests
- +20 Guest Photos
User Rating & Reviews
- everyone
- couple
- solo
- business
- family
Good
134 Ratings, 59 Reviews
Last 10 Customer Ratings (Latest First)
- 3
- 1
- 1
- 1
- 3
- 3
- 1
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- 5
Review Summary
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Guests appreciate the property's good location and budget-friendly rates, with some highlighting clean rooms and friendly staff. However, cleanliness issues like dirty bathrooms, unwashed bedsheets, and maintenance problems were commonly noted. Service experienced mixed reviews, with mentions of poor management and rude staff. While some found the stay satisfactory, others faced significant issues affecting their experience.
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Latest first
3.0
Average Stay
way i.
The location was good & property was also good, But the room was not clean. Paint was also very bad & bedsheet was not clean. Washroom was very dirty & Small pieces of hair were lying cut inside the washroom & Toilet seat.
Room: Deluxe Room
Via La Serene has replied on Tue Sep 30 14:44:43 IST 2025
Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you faced in your room and washroom. We appreciate your positive comments about the location and property. Please be assured that your observations regarding the paint, bedsheets, and washroom hygiene have been shared with our team for immediate action to improve our standards. We hope to have the opportunity to host you again with a much better experience.
1.0
Terrible Stay
farman a.couple
Horrible stay I never book again this type of hotel guys don’t book this hotel dirty room bed washroom everything is dirty
Room: Deluxe Room
Via La Serene has replied on Thu Sep 25 16:46:23 IST 2025
We sincerely apologize for the inconvenience you faced during your stay. We take all feedback seriously and have shared your comments with the hotel team to ensure cleanliness and hygiene standards are strictly maintained. Your experience does not reflect our service standards, and we are taking corrective measures to prevent such issues in the future.
3.0
Good
kapil a.family
The room was nice and clean though there were some minor issues. Service was also good. Overall a good experience.
Room: Deluxe Room
Via La Serene has replied on Mon Sep 01 13:28:55 IST 2025
Thank you for sharing your feedback. We’re glad to know you found the room clean and service good. Your note about the minor issues is well taken, and we’ll ensure improvements. We look forward to hosting you again soon for an even better experience.
1.0
disrespectful staff, not safe, smelly, mosquitoes, unhygienic
ashwin g.couple
Disrespectful staff, not safe for women, broken everything bathroom to AC to bed, pathetic linen to floor to mosquitoes filled. Worst place to go.
Room: Deluxe Room
Via La Serene has replied on Mon Aug 18 18:13:55 IST 2025
We sincerely regret to learn about your unpleasant experience. Your feedback regarding staff behavior, safety concerns, and poor room conditions has been taken very seriously and shared with the concerned team for immediate action. We understand the importance of safety and comfort, and we assure you that steps are being taken to improve the property’s upkeep and staff training. Guest satisfaction is our top priority, and we are committed to ensuring a better stay experience moving forward.
1.0
WORST OFWORST
vaibhav g.couple
Pathetic,dust everywhere .bedsheets were smeeling No towels in bathroom All walls of the room have been cramping with water No soaps and handwash also
Room: Deluxe Room
Via La Serene has replied on Wed Aug 20 17:47:09 IST 2025
Dear Guest, We’re sorry your experience wasn’t as expected. Your feedback is noted and we’ll work on improving our services for a better stay next time.
1.0
not for Relax stay
jignesh j.business
Not clean not good service bad responce Sab Safai Bilkul nahin Hai Romy Bilkul Ganda Hai, bathroom mein Nahan aane Ke liye mug bhi nahi he Hai aur reception table Pe call karne Ke liye phone bhi nahi he
Room: Deluxe Room
Via La Serene has replied on Wed Aug 20 17:47:22 IST 2025
Dear Guest, We’re sorry your experience wasn’t as expected. Your feedback is noted and we’ll work on improving our services for a better stay next time.
1.0
I'm not recommend to anyone to go there. Bad experience
saurabh s.couple
Receptionist makes 500 extra payment for check in, room is very dirty, bedsheets also very dirty, no bucket in bathroom, fan is not working, security ask for money.
Room: Deluxe Room
Via La Serene has replied on Fri Jul 18 14:13:15 IST 2025
Dear Guest, We sincerely apologize for the inconvenience you faced during your stay. This is not the experience we strive to provide. Your concerns regarding cleanliness, amenities, and inappropriate behavior from staff have been taken seriously and escalated to the concerned team for strict action. Please be assured that the issues highlighted have now been resolved.
4.0
Good Stay
jitender g.solo
It is functional setup with all amenities at average price. Hygiene indeed needs to be looked after. However I would stay here next time, because it's about price band and amenities
Room: Deluxe Room
Via La Serene has replied on Tue Jul 01 11:51:07 IST 2025
Thank you for your balanced feedback. We’re glad to know you found the amenities and pricing suitable. Your concern regarding hygiene is well noted, and we’re taking steps to improve it. We look forward to welcoming you again!
1.0
Terrible Stay
dhruv r.family
Ordered Margarita pizza and they delivered Exotic pizza after 1.5 hours. Poor management, AC not working, TV not working, They don't provide Proper Hotel Services as they've mentioned. Over charging for water bottles and behaves rudely.
Room: Deluxe Room
Via La Serene has replied on Thu Jun 19 12:51:57 IST 2025
We’re extremely sorry to hear about the disappointing experience during your stay. Delays in food delivery, non-functional amenities like AC and TV, and rude behavior from staff are completely unacceptable and far from the standards we aim to maintain. We’ve taken your concerns seriously and shared them with the property team to ensure immediate corrective action. The issue has been resolved now. We truly regret the inconvenience caused and hope you’ll consider giving us another opportunity to serve you better in the future.
5.0
Excellent Stay
shalu s.couple
Location is easily accessible and rooms are not preety good. Food is also just ok ok not very good
Room: Deluxe Room
Via La Serene has replied on Wed Jun 18 09:00:15 IST 2025
Thank you for sharing your feedback. We appreciate your insights regarding the hotel's location and room quality. It's great to know that our central location provided you with easy access to nearby attractions. We understand that the room and food did not fully meet your expectations. Your comments are invaluable, and we will take them into consideration as we strive to enhance our services.
3.0
Average Stay
akash j.
Lift not working, staff is less and hotel room is okay types, bathroom should be cleaner!
Room: Deluxe Room
Via La Serene has replied on Wed Jun 11 12:13:52 IST 2025
Thank you for your feedback. We’re glad you found the room satisfactory. However, we apologize for the inconvenience caused due to the non-functional lift, limited staff, and bathroom cleanliness. We’ve taken corrective steps to improve these areas. The issues have been resolved now.
2.0
Poor stay as staff behaviour was very bad .................................
solo
Receptionist was very rude .....room ac was not working properly..... Overall average stay .... Toilet was not cleaned properly....
Room: Deluxe Room
Via La Serene has replied on Thu Jun 19 15:20:03 IST 2025
We sincerely apologize for the inconvenience caused during your stay. The behavior of the receptionist, unclean toilet, and issues with the AC are not reflective of the standards we aim to uphold at FabHotels. We understand how such concerns can affect your overall experience. Your feedback has been taken seriously and shared with the concerned team for immediate corrective action, and the issue has been resolved now. We appreciate you bringing this to our notice and hope to have the opportunity to provide you with a much-improved stay in the future.
5.0
Nice budget hotel
arjun s.solo
Perfect budget hotel for short stays. Clean rooms, good Wi-Fi, and a friendly atmosphere. The location is also suitable.
Room: Deluxe Room
Via La Serene has replied on Fri Jul 25 18:27:44 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
5.0
Excellent Stay
shubham.
I stayed here during my official visit. Had a good and comfortable stay. wifi was working okay. check in was smooth.
Room: Deluxe Room
Via La Serene has replied on Sat Jun 07 13:08:58 IST 2025
Thank you for choosing FabHotels for your official visit. We're glad to hear that you had a comfortable stay and found the check-in process smooth. It's also great to know the Wi-Fi met your needs. We truly appreciate your feedback and look forward to hosting you again on your next trip!
5.0
Value for money hote
prashant g.solo
Great value for money! The room was cozy and clean, and the location was perfect for exploring the city.
Room: Deluxe Room
Via La Serene has replied on Sat Jun 07 12:13:11 IST 2025
Thank you for your kind review! We're glad to hear you enjoyed the cozy and clean room, and that our location added convenience to your city exploration. Providing great value and a comfortable stay is always our priority. We look forward to hosting you again soon at FabHotels!
3.0
Average Stay
jitender g.solo
Budget stay Cleanliness is an issue Every thing is just functional not well maintained. Poor housekeeping.... Need to be improved
Room: Deluxe Room
Via La Serene has replied on Wed May 28 11:29:41 IST 2025
Thank you for sharing your feedback. While we're glad you found the stay budget-friendly, we regret the inconvenience caused due to cleanliness and maintenance issues. Your suggestions have been noted and will be shared with the concerned team to ensure necessary improvements are made.
5.0
Excellent Stay
jitender g.solo
Nice food and economical stay with all amenities. Friendly staff. Cleanliness fine with respect to the tariff
Room: Deluxe Room
Via La Serene has replied on Wed May 21 04:41:15 IST 2025
Thank you for your review! Glad you found the food nice, stay economical, and the staff friendly. We’re happy the cleanliness met your expectations for the tariff. Looking forward to welcoming you again!
5.0
Nice stay
mrityunjay p.solo
Staff are very professional and supportive, clean and good vibes. Connectivity with metro and availability of good food.
Room: Deluxe Room
Via La Serene has replied on Wed May 21 04:19:00 IST 2025
Staff are very professional and supportive, clean and good vibes. Connectivity with metro and availability of good food.
5.0
Excellent Stay
shubham t.
Stay was good, check in can be more smooth. Need to work a bit else, rooms were clean and everything was comfortable and service was good too. All n all perfect to stay.
Room: Deluxe Room
Via La Serene has replied on Thu Apr 24 14:53:38 IST 2025
Thank you for your feedback! We're glad to hear that you had a comfortable stay and enjoyed the clean rooms and good service. We appreciate your suggestion regarding check-in and will work on improving the process. We're looking forward to welcoming you again for another great experience!
2.0
Poor Stay
reva k.
Ok
Room: Deluxe Room
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