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Review Of Townhouse OAK Hotel Winter Line Inn0123401234

Mussoorie, Mussoorie | 3.7 km drive to Mall Road

    User Rating & Reviews

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    3.5
    Very Good

    78 Ratings, 39 Reviews

    excellent
    35%
    very good
    29%
    average
    10%
    poor
    5%
    bad
    21%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 3
    • 1
    • 3
    • 3
    • 5
    • 4
    • 4
    • 5
    • 5

    Rating Categories

    • Location4.2
    • Cleanliness4.1
    • Food3.7
    • Hospitality4.0
    • Value For Money4.2
    • Facilities4.0
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    Reviews Summary

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    Guests appreciate the property's beautiful location with stunning valley views and a rooftop cafe, providing a nice escape from the crowded areas. The cleanliness of rooms and helpful staff are often highlighted. However, several guests noted poor check-in experiences, inconsistent service, and high food prices. While some enjoyed their stay, others found room conditions lacking and expressed frustration with reception staff.

    Sort by:

    Positive first
    5.0

    Excellent hotel

    vishvarajsinh v.

    It was very good experience with winterline good atmosphere and valley view also good service and food

    Travel Month: Sep 2023

    Room: Classic with Mountain View

    4.0

    Good place

    lasu s.couple

    Sub acha h room and locations, view b hut clear h but pat a nhi mujhe hote se b hut positive vibes nhi aa rahi the bake food bhi teak h

    Travel Month: Jul 2023

    Room: Classic with Mountain View

    1.0

    Terrible Stay

    rahul n.

    Worst experience poor service check in timing 12 o'clock but they delay 1 o'clock reception service so poor way to talk room service worst room condition worst worst experience.

    Travel Month: Jun 2023

    Room: Classic with Mountain View

    5.0

    Excellent Stay

    kajal s.

    The hotel was well maintained and cleaned. The staff was very humble and helpful. Food was also amazing in taste. I've no complaints from this hotel. If someone wants to stay from the crowd of mall road then they can definitely book this hotel because it's not too far from the mail city. The staff also helps us to get a scooty on rent.

    Travel Month: May 2023

    Room: Classic with Mountain View

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    5.0

    Excellent Stay

    satish k.family

    The hotel staff is very nice and the cleanliness is also very good the rooms are clean and beautiful and the way to go and the parking is also very good. The outside view of the hotel is lovely and the food is tasty

    Travel Month: Apr 2023

    Room: Classic

    Townhouse OAK Hotel Winter Line Inn has replied on Sun May 07 14:53:10 IST 2023

    Thank you for sharing your genuine comments and rating us positvely, satish kumar! we will ensure to serve you better whenever you visit us next in the future. Have a wonderful day. Regards, pravin

    2.0

    Find on makemytrip

    sachin g.family

    I found this hotel on makemytrip but when i reached there no person was there and they took about 45 minutes to confirm the rooms. There was no proper room service. Bedsheets were dirty

    Travel Month: Apr 2023

    Room: Classic

    Townhouse OAK Hotel Winter Line Inn has replied on Wed May 31 16:11:31 IST 2023

    Hi, we never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim.

    1.0

    I had never experienced what happened at this hotel

    anurag v.

    I have booked two rooms one is mountain view and another is classic they didn't give me the same room. They gave me normal rooms. When i ask him to give what i have booked then they denied to give us those room.

    Travel Month: Jan 2023

    Room: Classic

    4.0

    Good Stay

    yash a.

    I booked 2 rooms in Rs which I paid, it was in offer. After that I called the hotel for confirmation, they confirmed it saying you are most welcome, but when j reached at hotel they refused to give the rooms in the same price, they forced us to cancel the room or to shift in some other hotel otherwise. I request the manager to give us the same room in the same price, then at last he gave us the same room but in the upgraded price, we payed 1500 more there. it was a very bad experience, but yes rooms were so good, so clean, their was also a balcony in the room with a beautiful view

    Travel Month: Dec 2022

    Room: Classic with Mountain View

    5.0

    Perfect rooms and locations

    karan k.

    Rooms are neat and clean. I loved the location and the rooftop cafe. Food was also delicious but with little bit high prices.

    Travel Month: Dec 2022

    Room: Classic with Mountain View

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    Townhouse OAK Hotel Winter Line Inn has replied on Wed Jan 11 05:15:06 IST 2023

    Hey, karan keshav! your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we'll put in our continuous efforts to retain this love and make your experience nothing less than perfect to your next visit with us. Have a pleasant day ahead ) regards, rahul

    1.0

    Terrible Stay

    manish k.

    The experience with bookings on MakeMyTrip are good. But the hotel townhouse oak hotel winter line inn in mussorie is not worth the rating. Bad experience at the hotel. Bad damp smell everywhere in hotels and rooms. And rude manager.

    Travel Month: May 2022

    Room: Classic with Mountain View

    4.0

    awesome mussoorie

    ashish c.couple

    Location was quite good but it is far from mall road.. we have to hire scooty to reach there… food was delicious n tasty what we have ordered. staff is good n cooperative.. those who have their vehicles can reach there easily. Parking space is there to park their vehicle

    Travel Month: May 2022

    Room: Classic (2X)

    3.0

    Average stay few kms away from the centre town

    abhishek g.group

    So let me begin with what i liked: 1. Clean rooms, clean washroom, bed and bath linen. 2. Rooftop restaurant offers a beautiful view. One can sit there for hours and rejuvenate. 3. Restaurant staff - polite and cooperative. What i didn't like: 1. Reception staff - needs to be more professional. 2. Food quality can be improved. 3. They don't accept card payments. 4. Our room did not have an intercom. Go there only if you are on a budget and not finicky about having these amenities.

    Travel Month: Jun 2022

    Room: Classic (2X)

    5.0

    Great

    ankit b.family

    Well maintained - great - fantastic

    Travel Month: Jun 2022

    Room: Classic with Mountain View

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    Townhouse OAK Hotel Winter Line Inn has replied on Wed Jun 15 06:43:40 IST 2022

    Great to hear this, ankit bhat! thanks for being part of our family and we'll always strive to keep up with your expectations. We will work harder to ensure your rocking stay with us next. Have a pleasant day! hoping to retain this continuous love and support with our incredible services. Regards, hemant

    4.0

    L

    shweta s.family

    The location is 3-4 km away from mussoorie but if you are planning to go for sahashtra dhara and robbers cave than it is good. Food was tasty although it was quite costly like they charge 90rs for a glass of milk. Hygiene was good. Only one thing which i don't like was the behavior of one staff.

    Travel Month: May 2022

    Room: Classic

    1.0

    Terrible Stay

    ved b.family

    Food was good but the receptionist person mr was awfull. We had booked mountain view room with balcony but he gave all those catagory rooms to other persons and said that he had no room and if we want to stay we need to take the room without balcony. After sometime he gave our category room to new entrants. He charged us 600 rs additional for extra person and didn't gave the bill as well. Pathetic 🥺

    Travel Month: May 2022

    Room: Classic with Mountain View

    1.0

    Room not provide

    balraj g.

    Hotel was not provided room to us, mm p takes money for advance booking, i case on mm p and hotel also. As soon as possible

    Travel Month: May 2022

    Room: Classic (2X)

    5.0

    Best interiors

    piyush y.couple

    The interior of the hotel were damn amazing. Totally best in thi price range. And far better hotel than any other hitels. Good staff very y clean. U can definitely book room for 1 extra day to star here. Only issue is it is quite far from mall road.

    Travel Month: May 2022 (3-Night Stay)

    Room: Classic with Mountain View

    Townhouse OAK Hotel Winter Line Inn has replied on Wed May 25 07:40:02 IST 2022

    Hey piyush yadav, thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! regards, rachit

    5.0

    Excellent services

    sonia t.family

    Good food quality, good services and stay cost is also affordable. Keep it up!

    Travel Month: May 2022

    Room: Classic with Mountain View

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    Townhouse OAK Hotel Winter Line Inn has replied on Wed May 25 07:40:02 IST 2022

    Great to hear this, sonia teotia! thanks for being part of our family and we'll always strive to keep up with your expectations. We will work harder to ensure your rocking stay with us next. Have a pleasant day! hoping to retain this continuous love and support with our incredible services. Regards, vishal

    1.0

    Worst staff

    vikas s.

    They dont provide bill for anyt

    Travel Month: May 2022

    Room: Classic (2X)

    5.0

    Fine

    raju s.couple

    Nice hotel and good location excellent

    Travel Month: May 2022

    Room: Classic (2X)

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    Townhouse OAK Hotel Winter Line Inn has replied on Thu May 19 08:09:25 IST 2022

    Thank you for your positive comments, raju sharma! glad to hear that you enjoyed your stay with us! looking forward to making your future experience more delightful. Give us another chance to host you soon ) have an awesome day! regards, amit

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