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Review Of The Vaishno Devi Hills, Katra0123401234

Asia Chowk, Katra | 2 minutes walk to Main Bazaar

    User Rating & Reviews

    • everyone
    • group
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    • solo
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    • family
    3.9
    Very Good

    439 Ratings, 203 Reviews

    excellent
    38%
    very good
    31%
    average
    16%
    poor
    7%
    bad
    8%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 1
    • 5
    • 4
    • 5
    • 4
    • 5
    • 5
    • 5
    • 5

    Rating Categories

    • Location4.0
    • Cleanliness3.9
    • Room3.7
    • Food3.0
    • Hospitality4.1
    • Value For Money3.7
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    Reviews Summary

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    This property offers a comfy stay with spacious, clean rooms and supportive staff. Its prime location near the main market makes it convenient for shopping and dining. Guests appreciate the delicious food and efficient service, along with a hassle-free pickup and drop facility to local transit points. While some mentioned occasional cleanliness issues, the majority found the ambiance and hospitality to their liking, making it a great budget-friendly option for families visiting Katra.

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    Positive first
    2.0

    Poor Stay

    himanshu g.family with 7 kids

    The Vaishno Devi Hills Katra is at good location, near to market. Room space was good. But the food quality and stay was not good as per the Hotel tariff. There were no amenities like saving kit, bathing soap etc available in washroom. Towels provided were wet and not properly cleaned.

    Travel Month: Aug 2025

    Room: Triple Premium Room

    The Vaishno Devi Hills, Katra

    Dear Guest, Thank you for taking the time to share your feedback about your stay at The Vaishno Devi Hills, Katra. We are happy to know that you found our location convenient and rooms spacious. We sincerely regret to hear that you were not fully satisfied with the food quality and certain amenities. Please allow us to clarify: all our rooms are provided with basic toiletries and fresh towels, and our housekeeping team is available 24/7 to replace or provide anything extra on request. We noticed that these concerns were not reported at the reception during your stay — had we been informed, our team would have immediately arranged replacements and ensured your comfort. We truly value your input, as it helps us improve our services. Our team has already been instructed to be more proactive in checking room amenities and towel quality before guest check-in, and the kitchen staff has also been informed about your remarks regarding food. We hope you will give us another chance to serve you better in the future.

    4.0

    excellent stay

    sachin s.family with 2 kids

    First of all, Location is near the katra market. staff is very helpfull . Food is good. cleaning is perfectly fine.and they also provide the pick and drop facility to main locations First of all, Location is near the katra market. staff is very helpfull . Food is good. cleaning is perfectly fine.and they also provide the pick and drop facility to main locations.

    Travel Month: Jul 2025

    Room: Family Four Bed AC Room

    5.0

    Excellent Stay

    rakesh s.

    5. had a wonderful experience at hotel vaishno devi hills. the rooms were clean and spacious, staff was helpful and the location is perfect - just few minutes from market and yatra base. highly recommend.

    Travel Month: Jun 2025

    Room: Executive Room

    5.0

    Very Good for Fam

    sanjesh k.family

    1. Hotel is located near the Railway station and market. 2. Staff is polite and courteous. 3. They provide free pick and drop to the station and Banganga 4. Food is good homely type 5. Cleanliness is good Advised hotel to rennovate bathroom.

    Travel Month: Jun 2025

    Room: Family Four Bed AC Room

    5.0

    Excellent Stay

    pradeep t.family with 1 kid

    Location and higine perfect. Food quality also ok.

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Family Four Bed AC Room

    5.0

    Excellent Stay

    I feel very comfortable in your hotel with my family. Breakfast was also very delicious. Your hotel provided all facilities . Location is in main market Katra. 👍🏻

    Travel Month: Jun 2025

    Room: Superior Triple Room

    5.0

    Happy

    jyotish d.solo

    A pretty good stay and a good inhouse restaurant .Staff and management is friendly . Area of improvement - you need to call for house keeping

    Travel Month: May 2025 (3-Night Stay)

    Room: Executive Room

    5.0

    Excellent Stay

    saurabh.family with 1 kid

    How to give this review

    Travel Month: Apr 2025

    Room: Double Bed AC Room

    5.0

    experience at hotel stay

    family

    very nice and comfortable stay , staff is polite and helpful, The location is plus and near main market

    Travel Month: Apr 2025

    Room: Superior Triple Room

    • user photos
    • user photos
    4.0

    Good Stay

    family with 2 kids

    Hotel was clean and as per standards. Staff could have been more helpful with taxi and guidance as we were travelling at odd hours

    Travel Month: Mar 2025

    Room: Superior Triple Room

    2.0

    Poor Stay

    israr k.

    The reception guy who completed my check in was not polite and customer service oriented. The water bottle on the 2nd day were not given to me. When asked they gave me 1 litre bottle when I objected that I should be getting 2 bottles. The guy said that’s what we offer. The room had cockroaches. Plus the kettle in which team was served was filthy. The pillows had moulds and smelly. I had to put towel over the pillow to sleep. I would rather pay more and stay somewhere else cleaner. However the kitchen guys and servers were good.

    Travel Month: Mar 2025

    Room: Double Bed AC Room

    4.0

    Good Stay

    abhay j.

    The property was nice , neat & clean rooms , with a good parking for cars. The food was also good , but our room geyser was out of order and not working because of which we had to bath with cold water in scorching cold weather there on the day of our yatra . Overall good experience except for hot water facility. They also provided us cab service for dropping us to the yatra starting point!!!

    Travel Month: Mar 2025

    Room: Double Bed AC Room

    4.0

    Good Stay

    loveneesh s.

    Stay was good at vaishnu devi hills hotel, however electricity frequently cut and guyser is not working during that time. Also tea is available between 7 am to 10 am. So, if you need tea at 6 am you need to step out from hotel to local market.

    Travel Month: Feb 2025 (3-Night Stay)

    Room: Double Bed AC Room

    1.0

    No pick up

    amit y.loyalty-icongroup

    They do not provided pick up facility from ban ganga. Also the driver was also rude. Not recommended

    Travel Month: Feb 2025

    Room: Double Bed AC Room

    4.0

    Good Stay

    rajesh m.

    Rooms are quite specious, provide all necessary items like three comfortable beds, hot water, morning tea products, tv etc. Staff was also very cooperative but lenen, bedsheet was not clean. It's need improvement. Location of hotel is good.

    Travel Month: Jan 2025

    Room: Superior Triple Room

    5.0

    Excellent Stay

    raghav m.loyalty-icon

    I had a nice time at hotel the vaishno devi hills, katra. The stay was comfortable and the rooms were decent. The hotel location is excellent and the main bazaar is at a walking distance. I will definitely consider this again on my next visit to katra

    Travel Month: Nov 2024

    Room: Executive Room

    3.0

    Average Stay

    sachin k.loyalty-iconfamily

    The hotel location is good, but the food is not that good. Also they charged me additional money for early check-in hence it is not value for money. The good part is a small park at the backyard

    Travel Month: Nov 2024

    Room: Executive Room

    4.0

    Clean rooms

    anil a.loyalty-iconfamily

    Convenient location and comfortable stay at reasonable prices. Was a little difficult to find the place as a first timer. Many rickshaw and cabs drop you on main road and you have to walk the about 100 meters up to the hotel

    Travel Month: Oct 2024

    Room: Executive Room

    • user photos
    3.0

    Average Stay

    gagan m.family

    It was only average though the location is good but the approach to the hotel is bad. Rooms are not maintained. Washroom latch was broken. Generally not a place where i would want to stay again.

    Travel Month: Oct 2024

    Room: Executive Room

    3.0

    Average.

    varun k.family

    It was an average experience during my stay at hotel. Tea is good. Some noise pollution. Nobody picked phone at 5am in the morning, so i had to carry my baggage from room to outside the hotel.

    Travel Month: Oct 2024

    Room: Executive Room

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