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Review Of The Highland Park (A Luxury Riverside Resort)0123401234

Burwa Road, Manali | 6.4 km from city centre

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    4.4
    Excellent

    639 Ratings, 400 Reviews

    excellent
    62%
    very good
    23%
    average
    8%
    poor
    3%
    bad
    4%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 5
    • 5
    • 5
    • 5
    • 1
    • 4
    • 5
    • 5
    • 2

    Rating Categories

    • Hospitality4.3
    • Facilities4.2
    • Food4.3
    • Room4.2
    • Cleanliness4.5
    • Value For Money4.1
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    Reviews Summary

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    Highland Park boasts a stunning riverside location with picturesque views of snow-capped mountains, perfect for a relaxing family getaway. Guests appreciate the clean, cozy rooms and delicious food with a diverse breakfast buffet. The courteous staff ensure excellent service, making stays memorable. Fun activities like bonfires and a play area for kids add to the experience, creating a delightful ambiance.

    Sort by:

    Positive first
    5.0

    Excellent Stay

    sheenam g.

    Property is too good and has all the sources of entertainment. One of the best properties for the family. Location, amenities, breakfast buffet and overall services are up to the mark. Thoroughly enjoyed my stay over there and will recommend it to others as well.

    Travel Month: Jun 2025

    Room: Deluxe Room

    5.0

    fantastic

    shyril r.family with 1 kid

    Very good resort food was fantastic hotel staff was very nice location is fantastic must visit place

    Travel Month: Jun 2025

    Room: Deluxe Room

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    5.0

    Excellent Stay

    gaurav g.family with 2 kids

    I stayed in highland park for 3 days and it was truly amazing . I was not eager for sight seeing and so i was in the hotel for most of the time. I had great time

    Travel Month: Jun 2025

    Room: Royal Suite

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    1.0

    pathetic view - it’s a slum view

    alok a.family with 1 kid

    The property is advertised as hill and mountain facing but it’s actually a slum facing . Also , it’s mentioned that the room has a celing fan but in reality it’s not there

    Travel Month: Jun 2025

    Room: Executive Triple Room

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    The Highland Park (A Luxury Riverside Resort)

    Dear Mr. Alok, Thank you for your recent feedback regarding your stay with us. We take pride in being one of the very few truly riverside resorts in the region, offering unmatched views of the river, valley and surrounding mountains. Our location is one of our biggest strengths, and we are confident that the thousands of images and guest testimonials across Google and other social platforms . For your kind information, Manali does not have slum areas, and certainly not in or around The Highland Park. We understand that your review may have been influenced by dissatisfaction over the non-availability of a complimentary room upgrade. Please note that during the peak summer season, the resort was fully booked, and as such, we were unable to accommodate this request. Regarding your concern about the absence of ceiling fans, our rooms are equipped with centrally controlled heating and cooling air conditioning systems. These systems are designed to maintain a comfortable temperature throughout the year and can be adjusted easily using the remote provided in the room. We appreciate all guest feedback, but we also believe in addressing concerns with facts and clarity.

    2.0

    Poor Stay

    payal p.

    Waiter or we can say servants are not good , They enterned in room without knocking the room this mistake repeat 2 times at the end i have to tell him , that please don’t come in room before knock !!

    Travel Month: May 2025

    Room: Super Deluxe Room

    The Highland Park (A Luxury Riverside Resort)

    Dear Ms. Payal, Thank you for your feedback. As per your request, we would like to clarify the incidents during your stay. When our housekeeping attendant approached to serve, you and your partner were seated in the common sitting area outside your room, with the door open. The staff member, as per protocol, sought your verbal permission before entering the room. On a separate occasion, when another guest was checking in and passing through the same sitting area, you raised a concern at the reception. Our team then informed you that the sitting area is a shared space intended for use by other guests as well. Please rest assured that we have noted your concerns and will be mindful of such situations during your future visits. We would also like to take this opportunity to kindly request that our team members—who are skilled professionals dedicated to providing you with the best service—be addressed with the respect they deserve. Referring to them as "servants" is inappropriate and does not align with the values of mutual respect that we uphold for both our guests and our staff, who are an integral part of our hospitality family. We appreciate your understanding .

    2.0

    Poor Stay

    yogesh p.

    Stay was good and property have grate views and mentioned also no complaint for food and property I am full satisfied with my stay . We did wait for more then one hour in our check-in time and this is not good for a guest’s who’s coming from far locations.

    Travel Month: May 2025

    Room: Deluxe Room

    3.0

    Decent stay but not worth the price for deluxe room

    family with 1 kid

    The deluxe room offered was relatively small, especially considering the pricing and did not provide value for money. Comparable hotels in the 3000–4000 range typically offer more spacious accommodations in the same category. However, the hotel premises were clean, hygienic and visually appealing. The buffet featured a decent variety of options, though the taste was somewhat underwhelming. It is important to reiterate that the deluxe room felt quite cramped, even for a couple. On a positive note, the hotel staff was courteous and professional in their conduct.

    Travel Month: Jun 2025

    Room: Deluxe Room

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    4.0

    good option among all

    cherukuri s.solo

    Location - Good , has great views of snow capped mountains , flowing river nearby, will be peaceful. Room- can better better, it’s neat, view is okay, washroom was okay - it’s above average . Room service - ordered mutton and roti - food is good , breakfast buffet at best is average

    Travel Month: May 2025

    Room: Deluxe Room

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    5.0

    Excellent Stay

    ghanshyam a.

    Excellent property. Can book this property again. Food also good. They have Excellent garden, in the night we can enjoy

    Travel Month: May 2025

    Room: Super Deluxe Room

    2.0

    Poor Stay

    suman s.couple

    Hotel staff were not prompt in their service. The prime selling point of hotel is its Location - river side...but that was not accessible because of construction work which was not notified anywhere. the hotel ia highly overpriced given their services

    Travel Month: May 2025

    Room: Luxury Room

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    4.0

    Gurudas Mahadeshwar

    gurudas m.family with 2 kids

    The property is well-maintained and clean, but the room felt too small for a family stay. The location is good, and the view from the hotel is quite nice. The staff members are courteous and helpful, which enhances the overall experience. The food quality is decent, though the taste could be improved. Overall, it was a pleasant stay with room for improvement in the dining experience.

    Travel Month: May 2025 (3-Night Stay)

    Room: Super Deluxe Room

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    5.0

    Excellent Stay

    pramod.

    Property is good and location is also good Food is delicious and my overall experience is excellent I must recommend for all my friend

    Travel Month: Apr 2025 (4-Night Stay)

    Room: Luxury Room|Executive Triple Room|Royal Suite

    5.0

    Excellent Stay

    aksh k.family

    I stay in this resort for 3 nights .we opt royal suite with private balcony with beautiful view of snow mountains & jacuzzi in the bathroom I’m writing this to express my sincere gratitude for your hotel's exceptional hospitality and service during my recent stay & specially Mr.Dev thakur I truly appreciate all your efforts. You've put so much into this, and it doesn't go unnoticed.Thanks for a wonderful stay.

    Travel Month: Apr 2025 (3-Night Stay)

    Room: Royal Suite

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    4.0

    New decent property but not value for money

    sandeep r.family

    I booked this hotel planning a 2nights stay in decent hotel in Manali with family. My primary reason to book this hotel was for nice river and Mountain Views. However I am not very impressed with those views. The river bed was under construction with no river access or view at all. There are some views of snowy mountains but you have to struggle getting those views from some corners of the hotel garden. We had booked deluxe rooms on the ground floor which didn’t have any views. However the other expensive rooms on first floors were also didn’t have very impressive full Mountain Views. The property is quite new and very well maintained with gardens and fountains. The buffet breakfast was fantastic with too many food options. The location is also quite good, not very far from Manali Mall road by car. They have a nice car parking (though small) with sleeping arrangement for the drivers. Dominos, some good cafes and Hotel Sher-e-Panjab are nearby. Also some good eateries for driver nearby. People are courteous and service is prompt.They also have a small gym. They arrange small bonfires in garden area in the evening. Except missing the river and Mountain Views it was a pleasant experience staying in this hotel.

    Travel Month: Mar 2025

    Room: Deluxe Room

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    5.0

    nice atmosphere

    arnab p.couple

    all are very satisfying,, foob is very much tasty. Rooms are cozy nd staffs are friendly ..........

    Travel Month: Mar 2025

    Room: Deluxe Room

    4.0

    Good Stay

    couple

    hotel is good. but buffet are not there in both breakfast and dinner. food quality need improvement .

    Travel Month: Mar 2025

    Room: Deluxe Room

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    5.0

    Excellent Stay

    baljinder s.couple

    Riverside location and ample garden area. Nice food and excellent services. Had a very comfortable stay

    Travel Month: Feb 2025

    Room: Super Deluxe Room

    5.0

    Beautiful Property, Apt Location and Good Staff.

    aakassh a.loyalty-iconfamily

    It a well maintained property and good with amenities to stay in. The location of the property is quite well. Not too far from attractions, yet you get that secluded feel. River flowing right across the property which you can hear overnight. The staff and the service is to be praised for!

    Travel Month: Feb 2025

    Room: Deluxe Room

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    5.0

    Must Visit This place in Manali

    mayur p.couple

    The stay and food was perfect room service and reception was very respectful. the river view in front is a delight.

    Travel Month: Feb 2025

    Room: Royal Suite

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    3.0

    not happy with front office staff

    vishal d.group

    Not Happy with their billing system, gave me the tax invoice with half amount only! Rest they mentioned that they can’t provide GST invoice for full amount.

    Travel Month: Feb 2025

    Room: Deluxe Room

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