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You are booking hotel for more than 30 days

Review Of The Heritage, 15 mins from Chawk Bajar0123401234

Chauk Bazaar, Darjeeling | 2.5 km drive to Darjeeling Mall Road

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    • solo
    • business
    3.7
    Very Good

    356 Ratings, 180 Reviews

    excellent
    37%
    very good
    25%
    average
    14%
    poor
    8%
    bad
    17%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 5
    • 5
    • 5
    • 5
    • 5
    • 4
    • 4
    • 1
    • 5

    Rating Categories

    • Location2.7
    • Cleanliness3.7
    • Value For Money3.0
    • Food3.0
    • Facilities3.4
    • Child Friendliness2.8
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    Reviews Summary

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    The property offers stunning views of Mount Kanchenjunga, particularly from the deluxe view rooms and the rooftop terrace. The staff tends to be friendly and helpful, enhancing the overall experience. However, the location is a major downside; it's far from Mall Road and quite hard to find, leading to transportation challenges, especially in the evening. Some guests also noted inconsistencies in service and food quality, which could be a concern. Overall, it's a mixed bag.

    Sort by:

    Positive first
    4.0

    over all nice ex

    victor.solo

    ya stay was great.. good staff & behaviour .. room was very nice with awesome view .. just the location is quite inside!

    Travel Month: Sep 2025

    Room: Deluxe Non View Room

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    5.0

    stayed for 3 days

    deepansh s.family

    awesome experience , beautiful view from the room itself and room was neat n clean , bathroom was clear

    Travel Month: Sep 2025

    Room: Deluxe View Room

    5.0

    Excellent Stay

    saikat s.group

    The hotel is top-notch with excellent quality, and the behaviour of the hotel staff feels like family. I recommend everyone to come here.

    Travel Month: Sep 2025

    Room: Deluxe Non View Room

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    5.0

    Good service

    ankit b.family

    Near main market, Good Parking Space avilable. Behaviour of staff is good..

    Travel Month: Sep 2025

    Room: Deluxe Non View Room

    5.0

    Best hotel in Darjeeling, near mall road

    debangaraj.couple

    I recommend everyone to stay at this hotel. Best hotel at this budget. Service is very good.

    Travel Month: Sep 2025

    Room: Deluxe Non View Room

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    1.0

    बेकार होटल

    abuzer k.group

    I want to tell that this hotel was the worst experience of my life. Also, the staff behaved badly. The biggest problem I faced was taking my own car to the hotel. The hotel is located 2 km below the mountain and on the dirtiest roads. It is very difficult to take your car to the hotel in such a narrow lane. Also, one's condition becomes worse while reaching the hotel on foot and in the day. There is a no entry. You cannot take your car out on your own. If you want to take your car up, the hotel provides a driver who charges Rs. 500 for taking the car up. So, any customer who goes there should take a decision after thinking carefully and avoid this hotel. There is a very best hotel on the road towards the top.Thank you.

    Travel Month: Aug 2025

    Room: Deluxe Non View Room|Deluxe View Room

    5.0

    THE HERITAGE NOT A HOTEL ITS LIKE A HOME IN HEAVEN

    bittoo.couple

    Hotel was good and room are clean and Mountain View in my first morning in Darjeling is very beautiful like a I’m living in heaven,the heritage hotel manager are very polite, helpful and staff is also good. Breakfast and dinner is also good,and a girl who serve the food her name is balika so cute and very nice girl overall my review is the heritage hotel is best for low budget friendly and amazing view

    Travel Month: Aug 2025 (4-Night Stay)

    Room: Deluxe View Room

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    1.0

    Terrible Stay

    srilekha.

    Okay

    Travel Month: Aug 2025

    Room: Deluxe Non View Room

    1.0

    Misleading Location, Dirty room & washroom. No service

    mousumi s.couple

    Location- 1. Totally different direction of what you are seeing on Maps. Location is almost 2 km from the downhill of Chawk Bazar. The road is not safe after sundown because there is no street light. The road is almost 30-45° downhill and totally zig zag. Thank God we had bike otherwise we wouldn't be able to reach the hotel. (no other transport available to go there). As we were not able to find the hotel we requested if someone could come at Chawk bazar and guide us. But hotel said to take help from local vendors for guidance and disconnected the call. As we have already paid to MMT Otherwise would not have boarded to hotel. 2. Dirty rooms- There are gutka spits on the windows of the room. 3. Dirty washroom- There is yellow stickyness on the toilet seat. when we requested hotel management to clean it they informed that after check-out only they can clean the room and washroom. There is no daily cleaning of room and washroom available. 4. Restaurant Service- we have ordered a Chicken Club sandwich and Chicken soup at 5:17 pm but after multiple follow ups they provided the order at 6:44 pm. They took almost 1.5 hr to make a simple sandwich and Chicken soup. The food was not good at all.

    Travel Month: Aug 2025

    Room: Deluxe View Room

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    5.0

    excellent hospitality!!!

    deboshree h.group

    Friendly and helpful staff,clean and comfortable room A Comfortable Stay with Excellent Service Rating:5/5 stars Review: I recently stayed in room 201 at the Heritage homestay, and I was thoroughly impressed with the cleanliness and comfort it provided. The room was spacious, well-maintained, and equipped with all the necessary amenities. The bed was incredibly comfortable, and the pillows were just right. The bathroom was clean and had a good water supply. Highlights: - Friendly and helpful staff - Excellent location with easy access to local attractions - Clean and comfortable room - Good amenities, including flat-screen TV Overall: I would highly recommend this hotel room to anyone looking for a comfortable and convenient stay. The staff were friendly and accommodating, and the room exceeded my expectations. I would definitely stay here again. Rating Breakdown: - Cleanliness: 5/5 - Comfort: 5/5 - Amenities: 4.5/5 - Staff: 5/5 - Location: 5/5 - Value: 5/5

    Travel Month: Aug 2025

    Room: Deluxe Non View Room

    5.0

    Fantastic Hotel The Heritage Darj

    sonit s.family with 1 kid

    I recently stayed at The Heritage Darjeeling and overall, it was a wonderful experience. The location is absolutely stunning, offering breathtaking views that truly justify the extra cost for a view room. Everything about the hotel exceeded my expectations, from the comfort of the rooms to the warmth of the staff. However, there were a few minor points worth mentioning. The breakfast provided was just average—nothing extraordinary and could be improved in terms of variety and quality. Also, the location, while beautiful, is a bit challenging to access, so it might not be convenient for everyone to reach easily. Despite these small drawbacks, I thoroughly enjoyed my stay and would recommend The Heritage Darjeeling for anyone looking for a peaceful and scenic getaway.

    Travel Month: Aug 2025

    Room: Deluxe Non View Room

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    5.0

    Budget stay

    sourab s.couple

    We stayed here for a day during our bike trip to Darjeeling. The property offers safe parking, the staff is very polite, and the deluxe room was well with no view considering the budget stay. Overall, it’s good value for money. The only minor issue is that the approach road to the main road is a bit challenging.

    Travel Month: Aug 2025

    Room: Deluxe Non View Room

    5.0

    very goo

    vipul p.family with 2 kids

    this is very good and administration is very well staffs also very good we are satisfied

    Travel Month: Aug 2025 (3-Night Stay)

    Room: Deluxe Non View Room

    5.0

    Excellent Stay

    aakash s.couple

    Too good , the view from room is awesome , staff is very coperative , Overall best experience.

    Travel Month: Aug 2025

    Room: Deluxe View Room

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    2.0

    terrible experience

    shashi b.family with 2 kids

    Location is very terrible. The way to reach property is not proper. Room is smelly. There is space but not freedom to explore. Staff are not cooperative. Service are very delayed.

    Travel Month: Jul 2025

    Room: Deluxe Non View Room

    2.0

    worth it if going with personal ca

    inzamamul h.group

    the view from the hotel was good but the transportation is very bad the hotel is on the lower part of the main town so you have to either walk all the way or need to use cab

    Travel Month: Aug 2025

    Room: Deluxe View Room

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    1.0

    Don't book before Checking thes

    debanjan b.family with 1 kid

    worst location, had to ask to switch on the geyser, over priced food, dirty bedsheet and pillow, insects in room.... just horrible experience

    Travel Month: Jul 2025

    Room: Deluxe View Room

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    1.0

    Terrible Stay

    ritik r.group

    Worst hotel iska rasta Bahut bekar tha 2km baş likha hua hai dur hai bhaiya or ek dam bekar rasta hai Mall Road se bike se jane me 55 min lag gaeya jab ki koi traffic nahi tha

    Travel Month: Jul 2025

    Room: Deluxe Non View Room

    5.0

    Good go a head

    khan a.family

    Pleasent place v good location view just like wow food taste good staff behaviour also good

    Travel Month: Jul 2025

    Room: Deluxe Non View Room

    4.0

    A good experience

    ayush s.solo

    Rooms were neat and clean , washrooms are well sanitized and view from the rooms were amazing. Foods have a genuine price.Although I face a little difficulty in locating the hotel but overall experience was really good.

    Travel Month: Jul 2025

    Room: Deluxe View Room

    • user photos

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