The property is praised for its nice ambiance, supportive staff, and clean rooms. Many guests appreciated the good food quality and the excellent location near the mall. However, there were complaints about unprofessional service, issues with room bookings, and lack of amenities like AC and proper parking. Some guests enjoyed the mountain view, while others noted the absence of it. Overall, the staff's politeness and the overall cleanliness stand out, despite mixed experiences in service and facilities.