*Pathetic Experience!*
Room service is terrible. They charge for food immediately as if guests are about to run away, and if you want to settle room service bills later, they even ask for a deposit – who does that? The food menu is extremely limited, with only one choice (Punjabi cuisine). If you ask for South Indian food, it’s available only in the morning. Very disappointing!
The Hans has replied on Wed Sep 10 13:58:02 IST 2025
Dear Guest,
Greetings from The Hans !!!
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our guests, as it helps us improve our services.
I understand that your recent experience did not fully meet your expectations. I sincerely apologize for any inconveniences you may have faced during your stay. Your comments are valuable, and we are committed to addressing the areas you highlighted.
Please know that we are actively working to enhance our guest experience. If you have any specific suggestions or further details to share, I would love to hear them.
Thank you once again for your feedback. We hope to welcome you back in the future and provide you with a stay that exceeds your expectations.
Warm Regards,
Vivek Jha
Front Office Manager