I recently stayed at the Golden Arc Hotel in Pune, and unfortunately, my experience was quite average due to several issues.
Firstly, the room was not properly cleaned before my arrival. There were hair strands on the bed and in various parts of the room, which immediately gave a poor first impression. Cleanliness should always be a top priority in any hotel.
Secondly, the corridor had a strong smell of cigarette smoke, which made walking to the room uncomfortable. This is especially problematic for non-smokers or families with kids.
Another concern was that there was no telephone inside the room. In case of an emergency or for even basic assistance, there was no way to contact the reception without physically going down, which is a serious inconvenience.
Additionally, there was no kettle or coffee/tea setup in the room, which is a basic amenity expected even in budget hotels nowadays. Not having access to hot water in the room was disappointing.
While the hotel may have potential with better attention to detail and service, these issues affected the overall experience. Hopefully, the management takes this feedback seriously and works on improving the basic standards.
Overall Rating: 3/5 โ Average Stay
The Golden Arc has replied on Fri Oct 17 10:06:41 IST 2025
Dear Valued Guest, Thank you for staying with us. We appreciate your detailed feedback and apologize for the cleanliness and amenity issues you encountered during your stay. Rest assured, we are actively working on addressing these concerns to enhance our guests' experience and meet the expected standards of service and comfort.
Warm Regards, The Golden Arc Team