The Fern An Ecotel Hotel, Lonavala

The stay was really good. The pool is great. The food is really great. Awesome experience overall.

Food and Stay were wonderful!! The pool and Jacuzzi are well maintained and a must try. The staff is warm and welcoming. Will definitely come back!

We stayed one day in the club room. Room was good and cleaned. Housekeeping staff was cooperative. Over all stay was good, but reservation team really very disappointing, as I tried calling them , many times they didn’t responded call, once they picked up but said that they will call me back as he was in basement but no call received. The numbers I tried which is given by the Make my trips.

everything was too 👍 good. all the amenities , facilities, staff and service support. view and rooms were also very nice

bad experience at the time of check in...hotels bed not planned well . staff incompetent and not well trained. coffee mug uncleaned. room service delays. overall compromised with the stay but felt complete rip off for the price bad.. no value for price.

The stay was so good the thing that I liked the most about this hotel is that people are really very sweet Highly recommend

Approach to Property location was showing wrong in Google maps so we were to contact Fern hotel reception to get live location . Staff at Fern was prompt & service was excellent. Breakfast was having good variety & quality was also very good .

Pleasant stay, clean rooms, scenic mountain view. In room dining food was delicious. Morning Breakfast was ample. The Fern Lonavala, one of the best Vacation Destination.

Stayed as family for 2 days at The Fern during the Diwali break .. We had a good time here. If you are looking for a place slightly off the main town then this is an ideal location.. Hotel was decently quiet even for the holiday week, food was good, rooms are quite spacious and housekeeping was prompt. The Mountain View rooms are better than city view ones though if you are looking for great views you maybe disappointed...Other than the delay in check-in and check out at the front desk, we really enjoyed our stay and look forward to visiting back again.

Hotel room was clean. Room size is average. Variety of food options. Food price too high. Over all average stay with high price point.

PROS - Spacious rooms and bathrooms. Very clean. Staff is very co-operative and helpful. Great location - close to the highway and other spots in Lonavla. Food is good as well. Hotel is well maintained. CONs - Breakfast buffet is good but can be better. More variety - especially in desserts should be there. Doughnuts need to be thinner an softer (for example). Outer seating area needs to have provisions to kill flies since otherwise they disturb you during your meal. More indoor games options would be helpful. I think a badminton space or a cricket turf would be great.

Overall a great experience right from the location, room, view and the staff. The food was scrumptious also. Appreciate the hospitality. I took away a point because the wi-fi at the hotel wasn't working during the length of our stay

food service very slow.. rooms are ok but fan is not working properly.. acs are ok.. room service slow.. at isolated place

The staff were very honest and hardworking people. They helped us in every possible way. We were grateful for their hospitality.

Location: Very Near Mapro and Wax museum.Far away from traffic noise and pollution. Quite and Peaceful Food: Breakfast spread was Excellent, Dinner buffet spread was decent,more options for vegetarians.Non Vegetarian should go for ala carte. Service was excellent at every aspect, Truly 5 star standards. All staff are highly professional and very polite.

there are good ambiance, environments and welcome

It was a wonderful stay..Customer service was top notch .The staff was very friendly, attentive and helpful..Room was well equipped and game room was very clean..The food was good ..hotel waseasily located...My child enjoyed the play area and swimming pool..overall it was a pleasant stay...

Our Recent stay at The Fern An Ecotel Hotel, Lonavala i.e. Worst Hotel in Lonavala – Never Again! Staying at The Fern An Ecotel Hotel, Lonavala was the biggest mistake of our family trip. This is hands down the worst hotel I have ever stayed in, and I strongly advise everyone to avoid it. The staff have zero ethics and no courtesy. They don’t care about your comfort — all they want is your money. From the moment we arrived, it was clear that guest satisfaction wasn’t even on their list. The rooms and washrooms were shockingly old, worn out, and downright dirty. Everything looked neglected and unhygienic. I couldn’t believe we paid for such a pathetic setup. Food was a disaster. Breakfast was bland and poorly managed, and dinner was even worse — every single dish was ridiculously sweet, including the daal that tasted more like rabri. I repeatedly requested basic items like kulcha, yet it was completely ignored. This shows how little they care about guests. This so-called “Ecotel Hotel” is nothing but a money-making trap. No quality, no ethics, no hospitality. Out of all the hotels in Lonavala, this is the one you should stay far away from. Our stay here ruined what could have been a pleasant family vacation.

Hotel is good with good food . staff is also good and helpful. only they need to take care of housekeeping.

Hygiene needs to be improved, when you book a suit room you don't expect to see water damage on ceilings and walls. We had booked a dinner buffet and the food was not that great but surprisingly the breakfast was good. Little more effort needs to be put in lunch and dinner buffets if you are selling it as part of a package. The spa was good. Overall experience was descent.