Aveda Suites at Aamby Valley

Aveda Suites at Aamby Valley

Dear MS. Saha, Thank you for taking out the time and sharing your constructive feedback with us. It is feedback from discerning guests such as you which motivates us to do better each day and create exceptional experiences for our guests. At Aveda Suites, our ultimate endeavour is to provide our guests with indigenous hospitality and it is rather unfortunate we did not meet your expectations this time around. We have taken a note of your feedback and as assured by self the same has been addressed. We hope you give us another opportunity to serve you. Please give us an opportunity to make amends. Should you accede to my request, please email me I will be happy to handle the arrangements personally. Best regards, Vyankatesh Namle Asst.Operation Manager Aveda Suites

Aveda Suites at Aamby Valley

Dear MS. Dutta, Thank you for taking out the time and sharing your constructive feedback with us. It is feedback from discerning guests such as you which motivates us to do better each day and create exceptional experiences for our guests. At Aveda Suites, our ultimate endeavour is to provide our guests with indigenous hospitality and it is rather unfortunate we did not meet your expectations this time around. We have taken a note of your feedback and as assured by self the same has been addressed. We hope you give us another opportunity to serve you. Please give us an opportunity to make amends. Should you accede to my request, please email me I will be happy to handle the arrangements personally. Best regards, Vyankatesh Namle Asst.Operation Manager Aveda Suites

Aveda Suites at Aamby Valley

Dear Mr. Mulay, Thank you for taking out the time and sharing your constructive feedback with us. It is feedback from discerning guests such as you which motivates us to do better each day and create exceptional experiences for our guests. At Aveda Suites, our ultimate endeavour is to provide our guests with indigenous hospitality and it is rather unfortunate we did not meet your expectations this time around. We have taken a note of your feedback and as assured by self the same has been addressed. We hope you give us another opportunity to serve you. Please give us an opportunity to make amends. Should you accede to my request, please email me I will be happy to handle the arrangements personally. Best regards, Vyankatesh Namle Asst.Operation Manager Aveda Suites

Aveda Suites at Aamby Valley

Dear Mr. Bhadale, Thank you for taking out the time and sharing your constructive feedback with us. It is feedback from discerning guests such as you which motivates us to do better each day and create exceptional experiences for our guests. At Aveda Suites, our ultimate endeavour is to provide our guests with indigenous hospitality and it is rather unfortunate we did not meet your expectations this time around. We have taken a note of your feedback and as assured by self the same has been addressed. We hope you give us another opportunity to serve you. Please give us an opportunity to make amends. Should you accede to my request, please email me I will be happy to handle the arrangements personally. Best regards, Vyankatesh Namle Asst.Operations Manager Aveda Suites

Aveda Suites at Aamby Valley

Dear Mr. Chintamani, Thank you for taking out the time and sharing your constructive feedback with us. It is feedback from discerning guests such as you which motivates us to do better each day and create exceptional experiences for our guests. At Aveda Suites, our ultimate endeavour is to provide our guests with indigenous hospitality and it is rather unfortunate we did not meet your expectations this time around. We have taken a note of your feedback and as assured by self the same has been addressed. We hope you give us another opportunity to serve you. Please give us an opportunity to make amends. Should you accede to my request, please email me I will be happy to handle the arrangements personally. Best regards, Vyankatesh Namle Asst. Operation Manager Aveda Suites

Aveda Suites at Aamby Valley

Dear Mr. Gajjar, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. As we are located in a jungle resort area, such occurrences, though rare, can happen. We understand how unsettling it must have been for you, and we truly regret that it impacted your experience. We did offer you alternative room options and, upon your request, proceeded with a one-night refund to ensure your comfort. Our ultimate goal is to provide our guests with genuine and exceptional hospitality, and it is unfortunate that we did not meet your expectations on this occasion. Rest assured, we have addressed the matter as promised. We hope you will give us another opportunity to serve you and make amends. If you'd like to discuss further or plan another stay, please feel free to reach out to me and I will personally ensure your arrangements are handled. Best regards, Vyankatesh Namle Duty Manager

Aveda Suites at Aamby Valley

Dear Mr. Potdar, Thank you for taking the time to share your valuable feedback with us. We truly appreciate the opportunity to hear from guests like you, as it helps us continuously improve and create exceptional experiences. We apologize that we did not meet your expectations during your recent stay at Aveda Suites. We understand your concerns regarding the condition of the suites and the quality of breakfast, and we are actively working on making necessary improvements. Your feedback has been noted and will be addressed promptly. We would love the opportunity to welcome you back and provide you with a more enjoyable experience. Should you decide to give us another chance, please don't hesitate to contact me directly , and I will personally ensure that your next stay with us exceeds your expectations. Best regards, Vyankatesh Namle Duty Manager

Aveda Suites at Aamby Valley

Dear Mr. Tak, Thank you for taking the time to share your feedback. We truly regret that your experience did not meet your expectations. At our resort, we strive to offer a comfortable and enjoyable stay for all our guests, and we are truly sorry that this was not the case during your visit. We take cleanliness and safety very seriously, and we will address the concerns regarding the presence of lizards and monkeys in the vicinity. We are located in a natural environment, and while we try to balance comfort with nature, we understand how it can be unsettling. We truly value all feedback and would appreciate the opportunity to make things right for you. Should you choose to return, please feel free to contact us and we will do everything we can to ensure a more pleasant experience. Best regards, Vyankatesh Namle Duty Manager

Aveda Suites at Aamby Valley

Dear Ms. Chawla, We sincerely apologize that your stay at Aveda Suites did not meet your expectations. We greatly value hearing from our guests, as it allows us to identify areas for improvement and take prompt action. We are truly concerned to learn about the issues you faced, including the cleanliness and maintenance of your room, the unpleasant odor, and the problems with room service. This is not the level of service we strive for, and we will thoroughly investigate these matters to ensure they are addressed accordingly. We also apologize for the confusion regarding your late check-out request. Please be assured that we will review our internal communication processes to prevent such misunderstandings in the future. Your experience is important to us, and we are committed to making improvements based on your valuable feedback. We would be grateful for the opportunity to welcome you back and provide a much more enjoyable and comfortable stay. Should you wish to give us another chance, please don’t hesitate to reach out to me , and I will personally ensure that your next stay expectations. Best Regards Vyankatesh Namle Duty Manager

Aveda Suites at Aamby Valley

Dear Mr. Upadhyay, Thank you for taking the time to provide us with your feedback. We regret that your experience at Aveda Suites did not meet your expectations. We understand your concerns regarding the property’s condition and the challenges of visiting during certain seasons. We are continuously working to maintain and improve the property to offer a more comfortable experience for our guests. Your comments regarding the availability of staff during winter and summer are noted, and we will review our operations to ensure that all guests have a pleasant experience regardless of the season. We truly appreciate your feedback, as it helps us identify areas for improvement. We would love the opportunity to welcome you back and provide a better experience in the future. Should you decide to return, please feel free to contact me , and I will personally ensure your stay is more enjoyable. Best regards, Vyankatesh Namle Duty Manager

Aveda Suites at Aamby Valley has replied on Thu May 16 02:08:53 IST 2024

Dear Mr. Shaikh, The entire team joins me in thanking you for staying with us at Aveda Suites, Aamby Valley City, Lonavala and also for the time taken to pen such a wonderful review on Make My Trip, Your time and praise is overwhelming and precious to us. The team deems it a privilege to have served you and is happy to read such a delightful recommendation. I sincerely thank you for your encouraging and kind words of praise on our product, services and facilities. Our greatest strength is our team and your recognition will encourage us further to deliver our best. It is our continuous endeavor to make our guests feel special in every aspect during their stay with us as we take great pride in delivering exceptional service. We look forward to welcoming you soon with our friendly smiles. Best Regards, Vikram Kumar (Front Office Manager.