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Aamby Valley City, Lonavala | 23.9 km from city centre
256 Ratings, 116 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property boasts a beautiful location with stunning views of the valley, and many guests appreciate the serene ambiance and spacious suites, particularly the in-room jacuzzi. However, there are consistent concerns about poor maintenance, slow service, and cleanliness issues in the rooms. While the food quality is often noted as good, its high prices draw mixed reviews.
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Aveda suites terrible room and service
I was extremely disappointed with my stay at the resort. The room was not up to the mark – it was poorly maintained, had a musty smell, and the cleanliness standards were clearly lacking. The banket cover was torn sofa and dinning linens seemed unwashed, and dinning wall leaking fixtures, which was unacceptable for the price we paid. The service was equally disappointing. The staff was unresponsive and thingtook ages to respond to basic requests. Room service was delayed, We had to remind the reception multiple times fors like towels and pantry items. Overall, the experience was far from relaxing. I expected a lot more professionalism and hospitality. Definitely not worth the money, and I would not recommend aveda suites to anyone looking for a comfortable or enjoyable stay., Wi-Fi, tv cable , centre table missing in balcony . Aamby Valley property was beautiful there is manyplaces to roam around and take photos
Room: Aveda Suite with Balcony
Aveda Suites at Aamby Valley
Dear MS. Saha, Thank you for taking out the time and sharing your constructive feedback with us. It is feedback from discerning guests such as you which motivates us to do better each day and create exceptional experiences for our guests. At Aveda Suites, our ultimate endeavour is to provide our guests with indigenous hospitality and it is rather unfortunate we did not meet your expectations this time around. We have taken a note of your feedback and as assured by self the same has been addressed. We hope you give us another opportunity to serve you. Please give us an opportunity to make amends. Should you accede to my request, please email me I will be happy to handle the arrangements personally. Best regards, Vyankatesh Namle Asst.Operation Manager Aveda Suites
Average Stay
Despite paying so much, our experience was average. Rooms did not have hot water flowing, lights were flickering, not maintained for long. called services multiple times but no one came Despite paying so much, our experience was average. Rooms did not have hot water flowing, lights were flickering, not maintained for long. called services multiple times but no one came.
Room: Aveda Suite with Balcony
Aveda Suites at Aamby Valley
Dear MS. Dutta, Thank you for taking out the time and sharing your constructive feedback with us. It is feedback from discerning guests such as you which motivates us to do better each day and create exceptional experiences for our guests. At Aveda Suites, our ultimate endeavour is to provide our guests with indigenous hospitality and it is rather unfortunate we did not meet your expectations this time around. We have taken a note of your feedback and as assured by self the same has been addressed. We hope you give us another opportunity to serve you. Please give us an opportunity to make amends. Should you accede to my request, please email me I will be happy to handle the arrangements personally. Best regards, Vyankatesh Namle Asst.Operation Manager Aveda Suites
Poor Stay
ac not working properly... other services ok. services are slow so have to wait nd call repeatedly..
Room: Aveda Suite with Balcony
Aveda Suites at Aamby Valley
Dear Mr. Mulay, Thank you for taking out the time and sharing your constructive feedback with us. It is feedback from discerning guests such as you which motivates us to do better each day and create exceptional experiences for our guests. At Aveda Suites, our ultimate endeavour is to provide our guests with indigenous hospitality and it is rather unfortunate we did not meet your expectations this time around. We have taken a note of your feedback and as assured by self the same has been addressed. We hope you give us another opportunity to serve you. Please give us an opportunity to make amends. Should you accede to my request, please email me I will be happy to handle the arrangements personally. Best regards, Vyankatesh Namle Asst.Operation Manager Aveda Suites
Poor Stay
Property is very old and not maintained. Photos on MakeMyTrip website is very old. please upload new photos.
Room: Aveda Suite with Balcony
Aveda Suites at Aamby Valley
Dear Mr. Bhadale, Thank you for taking out the time and sharing your constructive feedback with us. It is feedback from discerning guests such as you which motivates us to do better each day and create exceptional experiences for our guests. At Aveda Suites, our ultimate endeavour is to provide our guests with indigenous hospitality and it is rather unfortunate we did not meet your expectations this time around. We have taken a note of your feedback and as assured by self the same has been addressed. We hope you give us another opportunity to serve you. Please give us an opportunity to make amends. Should you accede to my request, please email me I will be happy to handle the arrangements personally. Best regards, Vyankatesh Namle Asst.Operations Manager Aveda Suites
Terrible Stay
Ground floor was tore up.. Main impression waz jacuzzi but didn't work..I was having kids with me. Got very irritated..total fail
Room: Aveda Suite with Balcony
Aveda Suites at Aamby Valley
Dear Mr. Chintamani, Thank you for taking out the time and sharing your constructive feedback with us. It is feedback from discerning guests such as you which motivates us to do better each day and create exceptional experiences for our guests. At Aveda Suites, our ultimate endeavour is to provide our guests with indigenous hospitality and it is rather unfortunate we did not meet your expectations this time around. We have taken a note of your feedback and as assured by self the same has been addressed. We hope you give us another opportunity to serve you. Please give us an opportunity to make amends. Should you accede to my request, please email me I will be happy to handle the arrangements personally. Best regards, Vyankatesh Namle Asst. Operation Manager Aveda Suites
Not safe stay
We found huge rat in the room. We have packed our full room, still rat came from the hole above curtain rods.
Room: Aveda Suite with Balcony
Aveda Suites at Aamby Valley
Dear Mr. Gajjar, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. As we are located in a jungle resort area, such occurrences, though rare, can happen. We understand how unsettling it must have been for you, and we truly regret that it impacted your experience. We did offer you alternative room options and, upon your request, proceeded with a one-night refund to ensure your comfort. Our ultimate goal is to provide our guests with genuine and exceptional hospitality, and it is unfortunate that we did not meet your expectations on this occasion. Rest assured, we have addressed the matter as promised. We hope you will give us another opportunity to serve you and make amends. If you'd like to discuss further or plan another stay, please feel free to reach out to me and I will personally ensure your arrangements are handled. Best regards, Vyankatesh Namle Duty Manager
Average Stay
Service was good, but quality is not keeping up with cost. Suites are old and need upgrade. Breakfast needs improvement. Service was good, but quality is not keeping up with cost. Suites are old and need upgrade. Breakfast needs improvement.
Room: Aveda Suite with Balcony
Aveda Suites at Aamby Valley
Dear Mr. Potdar, Thank you for taking the time to share your valuable feedback with us. We truly appreciate the opportunity to hear from guests like you, as it helps us continuously improve and create exceptional experiences. We apologize that we did not meet your expectations during your recent stay at Aveda Suites. We understand your concerns regarding the condition of the suites and the quality of breakfast, and we are actively working on making necessary improvements. Your feedback has been noted and will be addressed promptly. We would love the opportunity to welcome you back and provide you with a more enjoyable experience. Should you decide to give us another chance, please don't hesitate to contact me directly , and I will personally ensure that your next stay with us exceeds your expectations. Best regards, Vyankatesh Namle Duty Manager
worst experience in my life.
Worst resort. This is haunted place. There were lizards in room and monkeys roaming here and there. Never visit here
Room: Aveda Suite with Balcony
Aveda Suites at Aamby Valley
Dear Mr. Tak, Thank you for taking the time to share your feedback. We truly regret that your experience did not meet your expectations. At our resort, we strive to offer a comfortable and enjoyable stay for all our guests, and we are truly sorry that this was not the case during your visit. We take cleanliness and safety very seriously, and we will address the concerns regarding the presence of lizards and monkeys in the vicinity. We are located in a natural environment, and while we try to balance comfort with nature, we understand how it can be unsettling. We truly value all feedback and would appreciate the opportunity to make things right for you. Should you choose to return, please feel free to contact us and we will do everything we can to ensure a more pleasant experience. Best regards, Vyankatesh Namle Duty Manager
Mediocre at best
Location was easily accessible. After entering aamby valley reception, you have travel for another 4kms to reach aveda suites. Rooms aren’t maintained well. There was a very weird smell and the towels were used. We had to request for fresh towels. There were termites all over the walls which was extremely creepy and disgusting. Room service wasn’t that great. They took too long for braining the food. We had paid extra for a late check out and yet at 9:30am we were asked to vacate the room. We spent 10mins on the phone on a sun-day morning explaining them, that we have paid extra for this, please check in your system. And finally they agreed and let us be. Overall, wouldn’t recommend this property as it wasn’t hygienic and not well maintained at all
Room: Aveda Suite with Balcony
Aveda Suites at Aamby Valley
Dear Ms. Chawla, We sincerely apologize that your stay at Aveda Suites did not meet your expectations. We greatly value hearing from our guests, as it allows us to identify areas for improvement and take prompt action. We are truly concerned to learn about the issues you faced, including the cleanliness and maintenance of your room, the unpleasant odor, and the problems with room service. This is not the level of service we strive for, and we will thoroughly investigate these matters to ensure they are addressed accordingly. We also apologize for the confusion regarding your late check-out request. Please be assured that we will review our internal communication processes to prevent such misunderstandings in the future. Your experience is important to us, and we are committed to making improvements based on your valuable feedback. We would be grateful for the opportunity to welcome you back and provide a much more enjoyable and comfortable stay. Should you wish to give us another chance, please don’t hesitate to reach out to me , and I will personally ensure that your next stay expectations. Best Regards Vyankatesh Namle Duty Manager
old property
family with 1 kidToo old property... not in a good shape... avoid going in winters and summers because you won’t find anyone
Room: Aveda Suite with Balcony
Aveda Suites at Aamby Valley
Dear Mr. Upadhyay, Thank you for taking the time to provide us with your feedback. We regret that your experience at Aveda Suites did not meet your expectations. We understand your concerns regarding the property’s condition and the challenges of visiting during certain seasons. We are continuously working to maintain and improve the property to offer a more comfortable experience for our guests. Your comments regarding the availability of staff during winter and summer are noted, and we will review our operations to ensure that all guests have a pleasant experience regardless of the season. We truly appreciate your feedback, as it helps us identify areas for improvement. We would love the opportunity to welcome you back and provide a better experience in the future. Should you decide to return, please feel free to contact me , and I will personally ensure your stay is more enjoyable. Best regards, Vyankatesh Namle Duty Manager
Good Stay
The place was amazing. The vibe was superb. The serenity was breathtaking, but the services could have been better. Over all a superb place. A must visit.
Room: Aveda Suite with Balcony
Great Getaway Stay
coupleGreat experience. The stay was peaceful and relaxing. Food was very good. Overall will recommend it to everyone.
Room: Aveda Suite with Balcony
worst experience
family with 2 kidsPhotos mislead a lot, rooms not upto the mark, jacuzzi not clean flies and mosquitoes everywhere. Not worth to spent rupees on room. Rather stay at aamby valley city hotel. This is managed by different management.
Room: Aveda Suite with Balcony
Not worth the price ! not maintained!
We stayed fr 2 nights at aveda suits. We were shocked to see the actual suite which is nowhere close to the pictures. The rooms arent maintained at all. There are maintenance/ house keeping vans provided fr room transfer in the name of buggy. Please dont go by the pictures you see. This place isnt worth spending. We felt cheated seeing the property.
Room: Aveda Suite
Best experience
coupleWonderful stay & property is also huge and very clean. Delicious food & best service. Activities also nice & enjoyable. Had the best time & best weather.
Room: Aveda Suite
Average Stay
Aveda suites could definitely use some maintenance. The upholstery in the living room was really dirty and moldy. Being a premium property, it was really a let down. The ambience and weather was so good that we were planning to extend our stay, but once we entered the room, we wanted to get out of it as soon as possible. Left around 9am immediately after breakfast.
Room: Aveda Suite
Not at all the star property!
couplewe initially booked the room because of some overrated reviews and looking at the amenities list. After checking in, there were no villas with a view due to overgrown trees everywhere. which is fair enough.
Room: Aveda Suite
Excellent Stay
Ambience is best
Room: Aveda Suite
Excellent Stay
Beautifully made property need some maintenence and also they need few more staff. The view of western ghats from our room was very beautiful. Recommend to all.
Room: Aveda Suite
Aveda Suites at Aamby Valley has replied on Thu May 16 02:08:53 IST 2024
Dear Mr. Shaikh, The entire team joins me in thanking you for staying with us at Aveda Suites, Aamby Valley City, Lonavala and also for the time taken to pen such a wonderful review on Make My Trip, Your time and praise is overwhelming and precious to us. The team deems it a privilege to have served you and is happy to read such a delightful recommendation. I sincerely thank you for your encouraging and kind words of praise on our product, services and facilities. Our greatest strength is our team and your recognition will encourage us further to deliver our best. It is our continuous endeavor to make our guests feel special in every aspect during their stay with us as we take great pride in delivering exceptional service. We look forward to welcoming you soon with our friendly smiles. Best Regards, Vikram Kumar (Front Office Manager.
Not worth to stay
coupleVery bad service from room service. Not maintained the property not a friendly staff very bad service
Room: Aveda Suite
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