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Review Of Super Townhouse Hills Palace0123401234

Upper Bazaar, Ooty | 1.2 km drive to Government Rose Garden

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.5
    Very Good

    348 Ratings, 177 Reviews

    excellent
    28%
    very good
    32%
    average
    17%
    poor
    9%
    bad
    14%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 4
    • 3
    • 4
    • 3
    • 5
    • 5
    • 5
    • 3
    • 5

    Rating Categories

    • Location4.1
    • Cleanliness3.4
    • Room3.5
    • Food3.1
    • Hospitality3.5
    • Value For Money3.4
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    Reviews Summary

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    This property is well-appreciated for its convenient location in Ooty’s market area, making it easy to explore nearby attractions and dining options. Guests find the rooms to be spacious and clean, with friendly and helpful staff. However, a few reviews mention issues like inconsistent room service and cleanliness concerns, particularly in the bathrooms. Overall, it offers good value for families.

    Sort by:

    Positive first
    4.0

    Good Stay

    dharan b.group

    Good room with best price in main ooty town at long weekend. All good highly recommend for families.

    Travel Month: Sep 2025

    Room: Classic

    5.0

    Excellent Stay

    family with 4 kids

    room was spacious and clean. Location was at centre of city. rumour special cycling location is at centre

    Travel Month: May 2025

    Room: Deluxe

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    5.0

    Best stay at ooty thanks for this amazing experience. attach rooms .must g

    samruddhi d.family with 1 kid

    nice hotel polite staff helpful 24/7. ooty Sight seeing/ transport facilities easily available at this hotel .

    Travel Month: May 2025 (3-Night Stay)

    Room: Deluxe

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    5.0

    Excellent Stay

    shashidar m.

    It was very comfortable location. Staffs are friendly..room service was good..best location for stay..had great experience best view of Mountains..food was good at below restaurants..everything easy accessible..hotel at commercial street best place.

    Travel Month: May 2025

    Room: Classic

    5.0

    Excellent Stay

    sumedh m.

    I had a pleasant stay at this hotel. The food served was delicious and satisfying. The rooms were clean, spacious, and well-maintained, with a clean toilet that added to the overall comfort. The pricing was reasonable, offering great value for money. The service was friendly and efficient, and the availability of car parking was a big plus. Staying here felt almost like having a mini flat of my own ,cozy and convenient. I’d definitely recommend it to others looking for a comfortable and affordable stay.

    Travel Month: May 2025

    Room: Classic|Deluxe

    5.0

    Excellent Stay

    akhila b.family with 2 kids

    Room and Parking space are very good

    Travel Month: May 2025

    Room: Deluxe

    5.0

    good

    vivekananthan.couple

    good service

    Travel Month: May 2025

    Room: Deluxe

    3.0

    No AC/Fan in Room. No difference between Classic & Deluxe rooms

    nilab t.couple

    The room is very small and has cockroach infestation. Website shows that the rooms are Air conditioned but there is no AC or even fan in the room. Staff is polite and food is decent but the shower/washroom locks don’t function properly. Also, there is no difference between classic and deluxe rooms so don’t overpay for deluxe as you’ll get the same room for classic amount.

    Travel Month: May 2025 (3-Night Stay)

    Room: Deluxe

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    4.0

    Good Stay

    danu.family

    Great stay..excellent rooms. Excellent food..very comfortable. Rooms were neatly designed. Hotel is at located heart of ooty so easily visit all tourism place's . Hotel staff were friendly and accomodative. thank u makemy trip

    Travel Month: Apr 2025

    Room: Classic

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    4.0

    good hotel to stay in ooty town,

    praveen.family with 1 kid

    rooms are neat and cleen,restaurant hospitality is nice,hotel staffs are frendly, affordable rate hotel in ooty

    Travel Month: Apr 2025

    Room: Deluxe

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    5.0

    price is good 👍🏻

    ritick m.family

    Rooms are good as per price and service is also quick. The rooms are clean and the food is good but there are limited options for breakfast.

    Travel Month: Apr 2025

    Room: Classic|Deluxe

    5.0

    NICE STAY AT HILLS PALAC

    family with 1 kid

    Nice experience about this property. cooperative staff and their behavior. This property achieved a nice rating .The food and amenities were very good

    Travel Month: Apr 2025 (3-Night Stay)

    Room: Deluxe

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    1.0

    Terrible Stay

    shankar t.couple

    Un clean and dirty room area. there is no light, water, AC... Even window door was broken and such very bad experience with this hotel. infra wise zero. I was surprised how this type of hotels got listed

    Travel Month: Apr 2025 (4-Night Stay)

    Room: Deluxe

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    4.0

    very nice stay

    rohan s.couple

    the property is located in middle of market and lots of food option available also lots of shopping options available

    Travel Month: Feb 2025 (3-Night Stay)

    Room: Deluxe

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    1.0

    Worst ever stay, unhyge

    murshed a.loyalty-icon

    The rooms were unhygienic. Not cleaned properly. Light and tv was not working on one room. The room had window lock broken. We stayed for two days. They don't even bother to clean the room or change the bedsheet. I wouldn't recommend this hotel at all.

    Travel Month: Dec 2024

    Room: Classic

    5.0

    Comfortable beds

    bhavin.

    The beds were very comfortable, and the cleanliness maintained by the housekeeping staff was outstanding.

    Travel Month: Aug 2024

    Room: Classic

    5.0

    Friendly and accommodating staff

    arjun.

    We had a pleasant stay. The room was tidy, and the staff was very accommodating and friendly throughout our visit.

    Travel Month: Aug 2024

    Room: Classic

    4.0

    Nice hotel to stay in ooty. It's near market which is good for shopping

    sanjay k.

    Restaurant hospitality is nice. It was nice place to reside. Food packaging was upto mark. Totally nice experience

    Travel Month: Jul 2024

    Room: Deluxe

    3.0

    Average Stay

    prachi j.loyalty-icon

    I ordered coffee in room and it took 1:30 hr. Geyser was not working when i complained about it, it took long time to repair it. Tv remote and telephone was not working so after complain they changed it. Breakfast buffet and dinner taste was good. Room was also good. But not satisfied with room service.

    Travel Month: May 2024

    Room: Deluxe

    4.0

    One of the best

    shreyash t.

    Loved the rooms. Also the location was great, it is right at the center of ooty. The market is right outside the hotel, so you can explore hassle-free and so many options to choose from for restaurant. It's just their room service that wasn't at par with my expectations, needs improvement! just go for it, especially if you get a discount. Everything else was great.

    Travel Month: Jun 2024

    Room: Deluxe

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