Dear make my trip team, i am writing to express my dissatisfaction with the recent stay at your hotel. Despite booking a room for 12 days, several aspects of my experience fell short of expectations. Firstly, the breakfast promised as part of the booking was not available throughout my stay, which was disappointing and inconvenient. Additionally, essential toiletries were not provided in the room, and the washroom was not up to the standards of cleanliness one would expect from a reputable establishment. Moreover, being allocated a room on the 4th floor without a functioning lift made accessing the room particularly challenging, especially with luggage. Furthermore, the frequent power cuts during the night disrupted my sleep and inconvenienced me greatly. Moreover, the wi-fi connection was exceptionally slow, making it difficult to conduct necessary work or stay connected with loved ones. Lastly, there was a noticeable lack of cleaning services during my stay, which contributed to an overall uncomfortable environment. I trust that you will take these concerns seriously and take appropriate measures to address them to ensure that future guests do not encounter similar issues. I kindly ask for your prompt attention to this matter and confirmation of the cancellation and refund process. Thank you for your understanding and cooperation. I don't have