Guests highlight serious cleanliness issues, like dirty floors, unkempt bathrooms, and unpleasant odors, including cigarette smoke. Some rooms had cockroaches and bugs in the bedding, while essential amenities like towels and toiletries were frequently missing. While there were mentions of good staff behavior and well-maintained bedding in a few reviews, overall experiences lean towards disappointment due to poor maintenance, rude service, and slow response times. Cleanliness seems to be a major concern throughout various stays.