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Review Of Hotel Mandakini Plaza

Swaroop Nagar, Kanpur

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.6
    Very Good

    123 Ratings, 44 Reviews

    excellent
    26%
    very good
    35%
    average
    21%
    poor
    7%
    bad
    11%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 2
    • 2
    • 1
    • 3
    • 4
    • 5
    • 4
    • 4
    • 3

    Rating Categories

    • Location3.9
    • Cleanliness3.1
    • Food3.4
    • Value For Money3.0
    • Facilities3.5
    • Child Friendliness3.3
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    We are using generative AI to show you summarised user review

    Review Summary

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    Guests appreciate the property for its excellent location and friendly staff, especially Mr. Abhay, who receives multiple mentions for his helpfulness. The food is generally liked, and some note the budget-friendly aspect. However, there are concerns about cleanliness and maintenance, particularly in bathrooms and room upkeep. Room service quality also needs improvement according to several reviews.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    ram n.business

    The air conditioner was making a lot of noise, the fan was also noisy, the TV didn't turn on, and the hot water tap was broken. When I complained, the hotel manager said, "I've given you the same room you booked, and it won't be changed now."

    Travel Month: Nov 2025

    Room: Executive Room

    2.0

    Location is the only charm!!

    romit k.business

    This time it was the worst experience staying here. Except for location there is nothing good. Management has been changed and the things have been pathetic. Room was given where AC was not working, shifted to another where header was not working. Complementary Breakfast was not served for 1 hr. Twice in between it was asked about the order. Icing on the cake was that the Complementary breakfast was charged in the bill and was removed only after pointed out. It was a total mess and poor experience.

    Travel Month: Nov 2025

    Room: Executive Room

    1.0

    Terrible Stay

    gagan s.business

    Crowdy location Food quality low due to no kitchen Not clean and maintain No suggestion for family stay

    Travel Month: Nov 2025

    Room: Executive Room

    • user photos
    • user photos
    • user photos
    5.0

    Excellent Stay

    sachin s.family with 1 kid

    बहुत ही बढ़िया होटल है होटल स्टाफ भी बहुत ही अच्छा है good loction good hotel staff good food 🥑🥑🥑

    Travel Month: Sep 2025

    Room: Executive Room

    • user photos
    5.0

    Excellent Stay

    anand k.solo

    very good service in this hotel. very good service in this hotel.very good service in this hotel. very good service in this hotel

    Travel Month: May 2025

    Room: Executive Room

    5.0

    Good Service

    anand k.business

    Very nice experience in this hotel in Swaroop Nagar. Service in the hotel is good and staff behaviour.

    Travel Month: Apr 2025

    Room: Executive Room

    3.0

    Average Stay

    lalmani p.

    Entry very shabby, staff very unprofessional and greeted the guest by patting their back, room maintenance ok (not very clean). Location very good Overall ok for the price

    Travel Month: Apr 2025

    Room: Executive Room

    1.0

    Terrible Stay

    pradyumna k.business

    There is no maintenance. Washroom is very dirty. Mirror provided in Washroom is not visible and totally damaged. All the walls are damaged.

    Travel Month: Mar 2025

    Room: Executive Room

    • user photos
    • user photos
    • user photos
    • user photos
    5.0

    Excellent Stay

    bhushan d.couple

    Great hospitality esp mr Abhay. Excellent location despite crowded food street. Ample parking upto four cars. Needs improvement in furniture .

    Travel Month: Mar 2025

    Room: Executive Room

    2.0

    Poor Stay

    yashpal s.

    Hotel rooms are pathetic, bad quality mattress. According to the price this hotel is 2 out of 10.

    Travel Month: Feb 2025

    Room: Executive Room

    5.0

    Good Hopitality

    nithya r.loyalty-iconfamily

    A good budget friendly family hotel with a very warm and friendly hospitality and good food. Very satisfactory stay.

    Travel Month: Dec 2024 (3-Night Stay)

    Room: Executive Room

    • user photos
    • user photos
    • user photos
    3.0

    Average Stay

    nishant m.

    The room was good but no toiletries were given. Room service is also not up to the mark.

    Travel Month: Nov 2024

    Room: Superior Rooms

    4.0

    Good Stay

    rajiv k.loyalty-icon

    Stay was comfortable. Excellent service and good food

    Travel Month: Nov 2024

    Room: Superior Rooms

    2.0

    Poor Stay

    praveen k.business

    Very poor cleanliness and dirty beddings. Now drinking water available. Mattress damaged, pillow is also poor condition. Property is also old and unmanaged.

    Travel Month: Oct 2024

    Room: Executive Room

    1.0

    Terrible Stay

    family with 2 kids

    I booked executive room mentioned as 250sq m. however I got a very small room. cleaning was pathetic room was dirty. bedsheet pillows blanket was dirty. I requested them to change it. bathroom was very dirty

    Travel Month: Oct 2024

    Room: Executive Room

    • user photos
    • user photos
    • user photos
    1.0

    Terrible Stay

    bijendra k.family

    Bad experience. Cleaning not good bedsheet pillows blanket was yellowush. Bathroom was dirty. Room was small

    Travel Month: Oct 2024

    Room: Executive Room

    • user photos
    • user photos
    • user photos
    4.0

    Excellent stay

    awadhesh k.solo

    This is 15-20 minutes away from kanpur central railway station, co-operative staff and good room service.

    Travel Month: Oct 2024

    Room: Executive Room

    4.0

    Good Stay

    abhay d.couple

    Room service was very good. Staff was polite and prompt. Cleanliness was was also good. Mr abhay singh at reception was very friendly and helpful. Location is excellent as food street and metro station are few at steps. Maintanence and upgrade of hotel seems overdue, shows omers reluctant in this.

    Travel Month: Jul 2024

    Room: Executive Room

    4.0

    Well located clean hotel

    arpit.loyalty-iconfamily

    Located at a very good place close to restaurants and market. Room was pretty good and clean. Didn't try food and other services.

    Travel Month: Jul 2024

    Room: Executive Room

    2.0

    Poor

    saurabh d.business

    Poor room poor service poor food staff is arrogant. Manager is third class. Purane jamane ka hotel hai

    Travel Month: Apr 2024

    Room: Executive Room

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