We are frequent travelers, both domestically and internationally, and this is the first time we have experienced such a distressing and disappointing stay. We had booked two suite rooms – 1008 and 4061 – during our recent visit.
While Room 1008 was satisfactory, Room 4061 was absolutely unacceptable and should not be classified or sold as a suite under any circumstance. It is disgracefully located on the terrace amidst all the external AC units, which created unbearable noise throughout our stay. To make matters worse, the AC in the room was not functioning properly, leaving the room uncomfortable and far below any reasonable standard of hospitality.
The room itself was surrounded by a plain cemented terrace floor with no aesthetic value or soundproofing, which only amplified the discomfort. Frankly, this space is uninhabitable, let alone deserving of the title "suite."
We strongly urge you to take immediate action and permanently remove Room 4061 from your inventory. Even offering this room free of cost would be an insult to guests. No one should be subjected to such substandard conditions.
We expect a formal response to this complaint and appropriate compensation for the unacceptable experience.