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Jhandewalan, Delhi | 2 km drive to R K Ashram Marg Metro Station
71 Ratings, 26 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the prime location of this property, making it easy to explore central Delhi. The staff is noted for being polite and supportive, with commendable service. Many enjoyed the tasty food and vibrant ambience, especially the extensive breakfast buffet. While room sizes may be on the smaller side, the overall cleanliness and modern amenities enhance the experience.
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Great place
Amazing property and amazing staff.
Room: Standard Deluxe Room with one King bedroom
Novotel New Delhi City Centre has replied on Mon Oct 27 10:55:06 IST 2025
Dear Mr Paswan, Thank you for your wonderful feedback. We’re delighted that you enjoyed our location, facilities, and hospitality. Your appreciation means a lot to the team, and we look forward to welcoming you back for another memorable stay. Warm regards, Saumitra Chaturvedi General Manager
Too expensive rooms for in convenient roo
Location of Novotel city centre Delhi is in very congested area, views from the room not pleasant, all bathroom in room was inconveniently designed, no door lock of bathroom caused privacy concerns which is very inconvenient, bar area was overly bright, common with other dining area and over priced menus. Too expensive room, not worth the money at all!!
Room: Standard Deluxe Room with one King bedroom
Novotel New Delhi City Centre has replied on Tue Oct 07 15:46:56 IST 2025
Dear Mr Bhavsar, Thank you for sharing your detailed feedback. I am sorry to hear that your stay did not meet expectations, particularly with regard to room design, bathroom layout, and value perception. Your comments have been noted and shared with our teams for review and improvement. We appreciate your perspective and hope to have the opportunity to serve you better in the future. Warm regards, Saumitra Chaturvedi General Manager
Excellent Stay
Food is very good & location is delhi centre point & very good eria , Hotel all staffs good behaviour & operating, Hotel rooms are neat & clean 😀 👌
Room: Standard Deluxe Room with one King bedroom
Novotel New Delhi City Centre has replied on Tue Oct 07 15:46:18 IST 2025
Dear Mr Das, Thank you for your wonderful feedback. We are delighted to know that you enjoyed your stay, our food, and the service from our team. It is always our aim to provide clean, comfortable accommodations and a seamless guest experience. We look forward to welcoming you back to Novotel New Delhi City Centre soon. Warm regards, Saumitra Chaturvedi General Manager
Sleepless night at Novotel city centre Delhi.
I stayed here from 20th to 21st September and while this is a new property, my experience was extremely disappointing. I couldn’t sleep the entire night because loud music was playing just outside the hotel. My bed was literally vibrating, and despite repeated complaints, the hotel administration seemed least bothered. The windows are not soundproofed, and the music went on way beyond the permitted limits ,till 1:30 AM, and then started again at 6:30 AM. It was so irritating that I felt like banging my head. this is unacceptable. On top of that, the rooms were quite small for a 5-star category, which added further to the disappointment. The management also failed to coordinate with local authorities to stop the nuisance. I could have understood if Navratri celebrations had started, but they begin only on the 22nd ,so there was absolutely no justification for this disturbance. Bottom line: This is not a 5-star experience by any standards. If a guest’s bed is vibrating from outside music, it clearly shows how poorly the property has been insulated and managed. Definitely not recommended for anyone looking for a peaceful stay.
Room: Standard Deluxe Twin Room with two single beds
Novotel New Delhi City Centre has replied on Tue Oct 07 15:45:43 IST 2025
Dear Mr Iqbal, Thank you for taking the time to share your experience. I sincerely apologize for the disturbance caused by the external music and for the discomfort it created during your stay. Your experience falls short of the standards we strive to maintain, and I regret that we were unable to resolve the issue to your satisfaction at the time. Please be assured that we are reviewing our soundproofing measures and coordinating more closely with local authorities to prevent such disturbances in the future. We value your feedback as it helps us improve both our facilities and guest experience. We hope to have the opportunity to welcome you back and provide a truly restful stay. Warm regards, Saumitra Chaturvedi General Manager
Excellent Stay
It was great staying at Novotel. Had really good experience. The food and service (including room service ) were exceptionally good and satisfying. The hotel staff was kind too right from receiving guests, at reception area, at restaurant. Very disciplined staff. Smooth process till check out. Would highly recommend this hotel to others. Also, the hotel was located at one of the prime areas I believe making it easy for other tourists or travellers.
Room: Standard Deluxe Twin Room with two Queen beds
Novotel New Delhi City Centre has replied on Tue Oct 07 15:44:54 IST 2025
Dear Mr Pingili, Thank you for your wonderful feedback. We are delighted to know that you enjoyed your stay, and that our service, food, and staff left a positive impression. It is always our aim to provide a seamless and memorable experience for our guests. We truly appreciate your recommendation and hope to welcome you back to Novotel New Delhi City Centre soon. Warm regards, Saumitra Chaturvedi General Manager
Terrible Stay
Worst experience. First bad experience is at the time of check in. Extremely delayed. And in room dining. I ordered 1 sabji and 1 roti and food came after 50 minutes. There were no anyone to pick call. And next day at breakfast extremely delayed while ordering any item. Staff is very slow and look’s inexperiences. I will not recommend.
Room: Standard Deluxe Room with one King bedroom
Novotel New Delhi City Centre has replied on Tue Oct 07 15:44:18 IST 2025
Dear Mr Sharma, Thank you for sharing your feedback. I sincerely apologize for the delays you experienced during check-in, in-room dining, and breakfast service. This is not the level of service we aim to provide, and I regret the inconvenience caused. Please be assured that your comments have been shared with our team, and we are taking immediate steps to address these operational gaps and improve staff efficiency. We value your input as it helps us enhance our guest experience. We hope to have the opportunity to welcome you back and provide the seamless experience you expect from Novotel. Warm regards, Saumitra Chaturvedi General Manager
Good Stay
Hotel is clean. Service is very good. Food is ok.
Room: Standard Deluxe Room with one King bedroom
Novotel New Delhi City Centre has replied on Sun Aug 31 17:15:21 IST 2025
Dear Mr. Reddy, Thank you for sharing your feedback. We are pleased to know you appreciated the cleanliness and service. Your comments on food are well noted as we continuously strive to enhance our offerings. We look forward to welcoming you again at Novotel New Delhi City Centre. Warm regards, Saumitra Chaturvedi General Manager
Excellent Stay
Great ambience clean rooms proper hygiene maintained and a very supportive staff
Room: Standard Deluxe Twin Room with two Queen beds
Novotel New Delhi City Centre has replied on Sun Aug 31 17:12:10 IST 2025
Dear Mr Garg, Thank you for your kind words. We are glad you appreciated the ambience, cleanliness, and the support of our team. Your feedback motivates us to continue delivering warm and efficient service. We look forward to welcoming you again at Novotel New Delhi City Centre. Warm regards, Saumitra Chaturvedi General Manager
Excellent Stay
Hotel Location is very prominent to reach. Staff is very polite nd supportive. Rooms are little bit tiny but Buffet was excellent and huge number of variety.
Room: Standard Deluxe Room with one King bedroom
Novotel New Delhi City Centre has replied on Sun Aug 31 17:14:55 IST 2025
Dear Mr. Agarwal, Thank you for your kind words. We are delighted that you enjoyed our central location, warm hospitality, and the buffet variety. Your feedback regarding room size is well noted. We truly appreciate your encouragement and look forward to welcoming you again for another excellent stay at Novotel New Delhi City Centre. Warm regards, Saumitra Chaturvedi General Manager
Poor Stay
Hi I'm Rahul Gupta from New Delhi stayed at the newly launched property from Novotel The service specially the house keeping service was pathetic disgusting Absolutely disappointed never expected this from Novotel The food was also below average specially the deserts etc Though the executive chef Mr Umesh Singh tried his best after hearing from me regarding my complaints I did not find the services of the Hotel satisfactory They should Look into this matter very seriously my experience was very bad overall warm regards
Room: Standard Deluxe Room with one King bedroom
Novotel New Delhi City Centre has replied on Sun Aug 31 17:14:16 IST 2025
Dear Mr. Gupta, Thank you for sharing your detailed feedback. I am truly sorry to learn that your experience with us did not meet expectations, particularly in terms of housekeeping and food. Please be assured that we take your concerns very seriously and are addressing them with the respective teams to ensure such lapses are not repeated. While I regret the inconvenience caused, I am grateful for your observations as they help us improve. We hope you will allow us another opportunity to serve you better in the future. Warm regards, Saumitra Chaturvedi General Manager
Convinent location. to NDLS
Property is good and near to NDLS railway Station, It's a decent property in that location and people who want to travel via railway station can book i Property is good and near to NDLS railway Station, It's a decent property in that location and people who want to travel via railway station can book it
Room: Standard Deluxe Room with one King bedroom
Novotel New Delhi City Centre has replied on Sun Aug 31 17:13:27 IST 2025
Dear Mr Gupta, Thank you for your feedback. We are glad you found our location convenient and the property to your liking. Your comments are appreciated, and we look forward to welcoming you again at Novotel New Delhi City Centre. Warm regards, Saumitra Chaturvedi General Manager
perfect stay for business travellers with compact room and all amenities
Nice business hotel with all amenities required with healthy food options and also lively environment.
Room: Standard Deluxe Room with one King bedroom
Novotel New Delhi City Centre has replied on Sun Aug 31 17:12:54 IST 2025
Dear Ms Gogoi, Thank you for sharing your feedback. We are delighted to know you enjoyed the lively environment, healthy food options, and the overall business-friendly amenities. We truly value your comments and look forward to welcoming you back to Novotel New Delhi City Centre. Warm regards, Saumitra Chaturvedi General Manager
Terrible Stay
very misbehave by staff not picking call tasteless food room service very poor quality of food very bad
Room: Standard Deluxe Room with one King bedroom
Novotel New Delhi City Centre has replied on Fri Aug 08 18:45:10 IST 2025
Dear Mr. Jindal, Thank you for sharing your feedback. We sincerely regret to hear about your recent experience and apologize for the inconvenience you faced during your stay. The concerns you've highlighted regarding service and food quality are not reflective of our standards, and we take them seriously. Please be assured that we are addressing this with the concerned teams to ensure corrective measures are taken. We hope you will consider giving us another opportunity to offer you a much-improved experience. Warm regards, Saumitra Chaturvedi General Manager
Excellent Stay
It was a brilliant stay in Novotel New Delhi. The complimentary breakfast, lunch and dinner items were all good.
Room: Standard Deluxe Room with one King bedroom
Novotel New Delhi City Centre has replied on Fri Aug 08 18:44:15 IST 2025
Dear Ms. Choudhury, Thank you for your generous feedback. We’re delighted to know you had a brilliant stay at Novotel New Delhi City Centre and enjoyed the variety and quality of our culinary offerings. Your appreciation means a lot to us. We look forward to welcoming you back for another excellent experience. Warm regards, Saumitra Chaturvedi General Manager
Poor Stay
There was no option to book hotel at the reception.
Room: Standard Deluxe Twin Room with two Queen beds
Novotel New Delhi City Centre
Dear Guest, Thank you for sharing your feedback. We sincerely regret the inconvenience caused during your visit. Please note that walk-in bookings are subject to availability, and we always recommend booking in advance through our official website or trusted travel partners to ensure a seamless experience. We hope to have the opportunity to welcome you again and provide you with the hospitality we are known for. Warm regards, Saumitra Chaturvedi General Manager
Excellent Stay
Cool ambiance with Great City view. Staffs are polite and friendly. OMG, food was wonderful with verity. Will visit again
Room: Standard Deluxe Room with one King bedroom
Novotel New Delhi City Centre has replied on Fri Jul 25 12:46:31 IST 2025
Dear Mr Zangmo, Thank you for your wonderful feedback! We’re delighted you enjoyed the ambiance, city views, and the variety of food options. It’s great to know our team’s hospitality left a positive impression. We look forward to welcoming you back for another excellent stay! Warm regards, Saumitra Chaturvedi General Manager
Value
Tidy rooms, though smaller but well maintained. In room dining was also delicious and staff behaviour was very polite.
Room: Standard Deluxe Room with one King bedroom
Novotel New Delhi City Centre has replied on Tue Jul 22 12:35:48 IST 2025
Dear Guest, Thank you for your kind rating and feedback. We’re pleased to know you enjoyed the well-maintained rooms, delicious in-room dining, and the polite service extended by our team. Your comments are truly appreciated and serve as encouragement for us to continue delivering a high standard of hospitality. We hope to welcome you back to Novotel New Delhi City Centre in the near future. Warm regards, Saumitra Chaturvedi General Manager
Excellent Stay
Convenient location , good food and seamless service with a very friendly and agile front desk. Overall it was a pleasant stay !
Room: Standard Deluxe Twin Room with two Queen beds
Novotel New Delhi City Centre has replied on Tue Jul 22 12:30:26 IST 2025
Dear Anikethan, Thank you for sharing your generous feedback. We’re delighted to know that you had a pleasant stay and enjoyed our convenient location, food offerings, and seamless service. Your kind words for our front desk team are truly appreciated. Agility and warmth are at the heart of what we strive for. We look forward to welcoming you back to Novotel New Delhi City Centre for another great experience. Warm regards, Saumitra Chaturvedi General Manager
Excellent Stay
Good service . Great location . New Property . Great View Pool
Room: Standard Deluxe Room with one King bedroom
Novotel New Delhi City Centre has replied on Tue Jul 22 12:31:23 IST 2025
Dear Punit, Thank you for your kind words. We're glad you enjoyed our service, central location, and the views from our rooftop pool. As a newly launched property, your feedback is especially encouraging and means a lot to the team. We look forward to welcoming you back to Novotel New Delhi City Centre soon. Warm regards, Saumitra Chaturvedi General Manager
Excellent Stay
Excellent Stay and Wonderful Staff. Novotel City Centre is a very nice property with great cuisine, an incredible view, closely located to the Govt Offices in Lutyen and kind superb staff - Idris, Piyush and other colleagues. Will surely return.
Room: Standard Deluxe Room with one King bedroom
Novotel New Delhi City Centre
Dear Mr. Rajshekhar, Thank you for your wonderful feedback. We’re delighted to know you had an excellent stay and found our location, cuisine, and overall experience so rewarding. Your kind words about our team’s hospitality mean a great deal — it’s always our aim to create memorable moments for our guests. We truly appreciate your recommendation and look forward to welcoming you back to Novotel New Delhi City Centre. Warm regards, Saumitra Chaturvedi General Manager
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