Most satisfying rather gratifying experience in this very well looked after heritage, historical property, strategically placed genuinely in the heart of delhi. Having most hospitable, professional, concerned, attentive and courteous staff dear mr sailer, omg ! experience ! i shall fail in my duty if i do not express my self, hence though i am absolutely exhausted due to long hectic day and travels, i consider it necessary to acknowledge the tireless hospitality your dream team ! is rendering to the guests in this awesome property, which has been so well kept, nurtured manicured and pedicured over decades !
the experience has been unreal ! every one is beyond perfection ! i doubt whether even ai hosts and hostess would meet these standards of your team !
the turnout from gate security to porch security guards, extraordinary team at reception ! not inlay thorough professional and courteous but loaded with emotional quotient ! which is extremely rare these days in most of the star properties !
be in mr bhavan or the sister ( i forgot her name) who offered assistance while checkin or senior mr thakur or mr dhanesvar at house keeping, pankaj joshi at restaurant all eager to serve ! i had probably checked in around 1430 hrs, during dinner time at 21:30 same personals are still on toes ! as fresh, courteous and hospitable as ever ! i am sure tgey must be physically tired but, its not seen at all !
i wonder what might be motivating them ! hats of to your hr ! further more quality of toiletries, flowers, bath robe, towels with dash of fragrance, shower gel forming perfect bubble, speak volumes of your administration and detailing !
only gray area being, us guests so pampered get spoiled and raise their expectations else where too! of course your befitting slogan of equating with taj mahal is according to me is befitting and justified !
god bless the imperial and the dream team!
The Imperial New Delhi has replied on Mon Nov 04 15:49:46 IST 2024
Dear Mr. Kapadia,
Thank you for sharing such a heartfelt tribute to your recent stay at The Imperial. It’s truly humbling to hear that your experience was both gratifying and memorable, and we are delighted to know that the efforts of our team have left such a meaningful impression.
I will certainly pass on your compliments to Mr. Sailer, and the entire team, who work tirelessly to maintain our high standards. Your feedback is invaluable in helping us continuously enhance our offerings.
Your recognition of every detail, from the security team to the ambiance, facilities, and personalized service, inspires us to continue delivering the attentive care you described. We are indeed fortunate to have a team driven by a collective commitment to the well-being and happiness of our guests.
Thank you once again for taking the time to share your appreciation, despite a busy schedule. We hope to welcome you back to The Imperial soon for more remarkable experiences.
With warmest regards,
Prabhneet Kaur Sodhi
Manager Rooms Operations