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Vasant Kunj, Delhi | 7.6 km drive to Indira Gandhi International Airport
2308 Ratings
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property boasts a fantastic location close to popular malls, making it a convenient choice for shopping enthusiasts. Spacious rooms offer comfort, though some guests noted that room maintenance could be improved. While the food quality is appreciated, many reviews mention high prices and inconsistent service, especially in room dining. Some areas, like the bathrooms and infrastructure, are showing signs of age and require attention. Overall, it's a mixed bag with potential for enhancement in service and amenities.
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Excellent Stay
great hotel excellent stay, comfortable roomsand excellent room servicewith great room service and nature
Room: The Grand Deluxe Room Twin Bed with Bathtub
The Grand New Delhi
Dear Ms. Mansi, Warm greetings from The Grand New Delhi! Thank you for your generous feedback. We are truly pleased to learn that your experience with us was a memorable one. It brings us great joy to know that our team’s efforts contributed to making your stay enjoyable. Your kind words will be shared with our staff—it is always encouraging to receive such appreciation. We eagerly await the opportunity to host you again and offer another exceptional experience. With best regards, Sanjeev Garg General Manager – The Grand New Delhi
stay at the grand hotel New Delhi
Very nice stay would like to come back again. Food is grate and the service the good was very good rooms are need and clean staff is really good at front desk
Room: The Grand Deluxe Room King Bed with Bathtub
The Grand New Delhi
Dear Mr. Amit, Greetings from The Grand New Delhi! We are truly touched by your kind review and thrilled that you enjoyed the hospitality and warmth extended by our team. It was a pleasure to have you with us, and your appreciation means a lot to all of us. I’ll be delighted to share your encouraging words with the entire team—it’s the best reward they could ask for. We hope to welcome you back soon for another memorable experience. Warm wishes, Sanjeev Garg General Manager – The Grand New Delhi
Review & Sharing of experience of The Grand New Delhi
Staying at The Grand New Delhi was excellent. The staff were very helpful and nice. The Breakfast was excellent and the food was very good.The surrounding is very pleasant and good. The check in and check out experience was excellent.Keep it up Hotel Grand
Room: The Grand Deluxe Room Twin Bed with Bathtub
The Grand New Delhi
Dear Guest, Warm greetings from The Grand New Delhi! Thank you for sharing your wonderful feedback. We are truly pleased to hear that you enjoyed your stay and that our team’s hospitality left a positive impression on you. It brings us great joy to know that our efforts to create a comfortable and memorable experience were successful. Your kind appreciation will surely be shared with the team — it serves as a true encouragement for all of us. We look forward to welcoming you back in the near future and to providing you with another exceptional stay. With best regards, Sanjeev Garg General Manager – The Grand New Delhi
Excellent Stay
Great ambience staff was too helpful and the hospitality was too good everything was perfect good gesture over all
Room: The Grand Deluxe Room King Bed with Bathtub
The Grand New Delhi
Dear Ms. Singh, Greetings from The Grand New Delhi! We are truly touched by your kind review and thrilled that you enjoyed the hospitality and warmth extended by our team. It was a pleasure to have you with us, and your appreciation means a lot to all of us. I’ll be delighted to share your encouraging words with the entire team—it’s the best reward they could ask for. We hope to welcome you back soon for another memorable experience. Warm wishes, Sanjeev Garg General Manager – The Grand New Delhi
Excellent Stay
5
Room: The Grand Deluxe Room Twin Bed with Bathtub
The Grand New Delhi
Dear Ms. Singh, Warm greetings from The Grand New Delhi! Thank you for your generous feedback. We are truly pleased to learn that your experience with us was a memorable one. It brings us great joy to know that our team’s efforts contributed to making your stay enjoyable. Your kind words will be shared with our staff—it is always encouraging to receive such appreciation. We eagerly await the opportunity to host you again and offer another exceptional experience. With best regards, Sanjeev Garg General Manager – The Grand New Delhi
Property needs renovation
I would like to begin with the positives before moving on to the areas of disappointment. Pros - The room was impressively large and spacious, giving a very comfortable feel. - The air-conditioning and temperature control were perfect, ensuring a pleasant stay. - The staff at Reception, Housekeeping, and Room Service were extremely courteous and helpful. They carried out their duties with warmth and professionalism, which added to the overall experience. - The toiletries provided were of a high standard. The hotel uses Biotique products, which is commendable—especially in today’s time when most hotels are cutting costs on such essentials. Cons - The property is in dire need of renovation. The furniture is old and worn out, and the walls inside the room looked stained and unkempt. - The rooms are poorly lit and would greatly benefit from modern, brighter lighting fixtures. - The bed, which is the most important element of the room, needs a serious upgrade—this includes the mattress and the bed linen, both of which felt dated and uncomfortable. - The bathroom requires new fittings and improved lighting to meet the standards of a premium hotel. - The minibar was in a poor condition, giving off an unpleasant odor. It urgently needs replacement. Had this hotel been positioned as a 3- or 4-star property, I would have happily rated it 5/5 for its service and effort. However, it falls far short of the expectations from a 5-star establishment. The property badly needs refurbishment to live up to its claimed category.
Room: The Grand Deluxe Room King Bed with Bathtub
The Grand New Delhi has replied on Fri Sep 12 16:05:47 IST 2025
Dear Mr. Gupta, Greetings! Thank you for sharing your detailed feedback with us. We are delighted to know you appreciated the spacious room, air-conditioning, quality toiletries, and especially the warmth and professionalism of our Reception, Housekeeping, and Room Service teams. Your kind words will be shared with them. At the same time, we regret the concerns you faced with the condition of the room, lighting, bedding, bathroom fittings, and minibar. We fully understand how these aspects impact the comfort of a stay, and we sincerely apologize for not meeting your expectations. Please be assured that your observations are well noted and will help us prioritize refurbishments and improvements to enhance the overall guest experience. We value your honest review and the opportunity it gives us to improve. We truly hope to welcome you back for a more seamless and comfortable stay in the future. Warms Regards, Sanjeev Garg General Manager | The Grand New Delhi
Average Stay
Location and foods are good but services are pathetic. Staff respond very slow and ignorance behavior is high.
Room: The Grand Deluxe Room Twin Bed with Bathtub
The Grand New Delhi
Dear Mr Nath, Greetings from The Grand New Delhi. Thank you for sharing feedback with us. I'm glad that you enjoyed our food during your recent stay at our hotel. I shall pass on your compliments to all my associates for whom it will be a great source of inspiration. Please accept our heartfelt apologies for the behavior you encountered from any member of our staff — this is not the level of courtesy and professionalism we are known for. Your feedback is extremely important to us, and we truly appreciate you bringing these concerns to our attention. We are currently reviewing these matters with our teams to ensure they are addressed with urgency and care. If you could kindly share any further details about your experience, it would be highly appreciated and immensely helpful in our efforts to improve. We do hope you will consider giving us another opportunity to restore your faith in our hospitality. Warm regards, Sanjeev Garg General Manager – The Grand New Delhi
Scam Hotel Polic
POOR HOTEL POLICY AND HOSPITALITY I stayed there for 1 night and then extended for 1 more through Make My Trip. After 15 mins my friend who was in bath slipped badly in Toilet while coming room door was open house keeping person and i rused to him he got hurt on back and we made him after that somehow there was relief and due to little injury his mood went and we decided postpone our plan so we checked out went to front desk asked for refund the staff was rude ans DM was also very rude he denied refund telling if your got hurt same day .
Room: The Grand Deluxe Room King Bed with Bathtub
The Grand New Delhi
Dear Mr. Chopra, Greetings! Thank you for sharing your feedback with us. We are truly sorry to learn about the unfortunate incident during your stay and regret any inconvenience caused to you and your friend. Your safety and comfort are always our top priority, and we take such concerns very seriously. We sincerely apologize if our communication at the front desk came across as impolite — that was never our intention. We will certainly review the matter internally to ensure better handling in the future. Your feedback is valuable in helping us improve both our hospitality and guest experience. We hope you will give us another opportunity to serve you with the warmth and care that we are known for. Warm regards, Sanjeev Garg General Manager The Grand New Delhi
Terrible Stay
Worst Experience at The Grand Vasant Kunj – Terrible Service, Bad Food & Zero Hospitality Stayed at Hotel The Grand, Vasant Kunj with my family and 4-month-old baby. Worst hospitality ever – the room phone was not working, every request (water, laundry, basics) needed 5–6 calls and still took almost an hour. The food quality was terrible and every order took forever. Even after booking a 1BHK category room, the experience was extremely poor. Not worth the money at all.
Room: 1 BHK Apartment with Bathtub
The Grand New Delhi
Dear Mr. Duggal, Greetings from The Grand New Delhi. We are deeply sorry to learn about your recent experience and sincerely regret that your stay did not reflect the standards of hospitality we strive to uphold. Please accept our heartfelt apologies about the food and services — this is not the level of hospitality we known for. Additionally, we regret that the phone in your room is not working properly, which causes discomfort during your stay. Your feedback is extremely important to us, and we truly appreciate you bringing these concerns to our attention. We are currently reviewing these matters with our teams to ensure they are addressed with urgency and care. If you could kindly share any further details about your experience, it would be highly appreciated and immensely helpful in our efforts to improve. We do hope you will consider giving us another opportunity to restore your faith in our hospitality. Warm regards, Sanjeev Garg General Manager – The Grand New Delhi
The Grand Vasant Kunj
Easy check-in process. Friendly staff. The room was clean and good view. Great location, with many shoppingmalls around. Ea
Room: The Grand Deluxe Room King Bed with Bathtub
The Grand New Delhi
Dear Mr. Anish, Warm greetings from The Grand New Delhi! Thank you for sharing your wonderful feedback. We are truly pleased to hear that you enjoyed your stay and that our team’s hospitality left a positive impression on you. It brings us great joy to know that our efforts to create a comfortable and memorable experience were successful. Your kind appreciation will surely be shared with the team — it serves as a true encouragement for all of us. We look forward to welcoming you back in the near future and to providing you with another exceptional stay. With best regards, Sanjeev Garg General Manager – The Grand New Delhi
Excellent Stay
everything was good
Room: The Grand Club Room with Bathtub
The Grand New Delhi
Dear Mr. Mehta, Greetings from The Grand New Delhi! We are truly touched by your kind review and thrilled that you enjoyed the hospitality and warmth extended by our team. It was a pleasure to have you with us, and your appreciation means a lot to all of us. I’ll be delighted to share your encouraging words with the entire team—it’s the best reward they could ask for. We hope to welcome you back soon for another memorable experience. Warm wishes, Sanjeev Garg General Manager – The Grand New Delhi
Terrible Stay
ac is not working v r suffering alot it's very bad experience worst hotel staff is not comparatively bhaivour
Room: The Grand Deluxe Room King Bed with Bathtub
The Grand New Delhi
Dear Mr. Nigam, Greetings from The Grand New Delhi. We are truly sorry to hear that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience caused during your stay. Your feedback is extremely valuable to us, and this will help us take corrective measures and improve the experience for all our guests. At The Grand New Delhi, we are committed to delivering exceptional service, and we deeply regret falling short in your case. We do hope you will consider giving us another opportunity to regain your trust and provide the level of hospitality we are known for. Please feel free to contact us directly with any further comments or suggestions. Warm regards, Sanjeev Garg General Manager – The Grand New Delhi
Great Service
Property location is good, near to airport. Food and amenities are also upto the mark and best. Staff is very cooperative and hospitable.
Room: The Grand Deluxe Room King Bed with Bathtub
The Grand New Delhi
Dear Mr. Rana, Warm greetings from The Grand New Delhi! Thank you for your generous feedback. We are truly pleased to learn that your experience with us was a memorable one. It brings us great joy to know that our team’s efforts contributed to making your stay enjoyable. Your kind words will be shared with our staff—it is always encouraging to receive such appreciation. We eagerly await the opportunity to host you again and offer another exceptional experience. With best regards, Sanjeev Garg General Manager – The Grand New Delhi
Excellent Stay
2
Room: The Grand Deluxe Room King Bed with Bathtub
best weekend getaway
Was good stay ,rooms were clean . Elegant design, courteous staff, and amazing ocean views! Loved the rooftop bar and breakfast spread. Perfect location for both leisure and business. Would definitely stay again!
Room: The Grand Rooms - Twin Bed with Bathtub
Excellent
Excellent room with amazing facilities and lush green gardens.Swimming pool was clean and facilities were good
Room: The Grand Deluxe Room King Bed with Bathtub
The Grand New Delhi
Dear Mr. Pushpdeep, Warm greetings from The Grand New Delhi! Thank you for your generous feedback. We are truly pleased to learn that your experience with us was a memorable one. It brings us great joy to know that our team’s efforts contributed to making your stay enjoyable. Your kind words will be shared with our staff—it is always encouraging to receive such appreciation. We eagerly await the opportunity to host you again and offer another exceptional experience. With best regards, Sanjeev Garg General Manager – The Grand New Delhi
Terrible Stay
Reception staff was very rude and they don't understand what is hospitality at all
Room: The Grand Deluxe Room King Bed with Bathtub
The Grand New Delhi
Dear Guest, Greetings from The Grand New Delhi. We are deeply sorry to learn about your recent experience and sincerely regret that your stay did not reflect the standards of hospitality we strive to uphold. Please accept our heartfelt apologies for the behavior you encountered from any member of our staff — this is not the level of courtesy and professionalism we are known for. Your feedback is extremely important to us, and we truly appreciate you bringing these concerns to our attention. We are currently reviewing these matters with our teams to ensure they are addressed with urgency and care. If you could kindly share any further details about your experience, it would be highly appreciated and immensely helpful in our efforts to improve. We do hope you will consider giving us another opportunity to restore your faith in our hospitality. Warm regards, Sanjeev Garg General Manager – The Grand New Delhi
One of the Best property
One of the best property specialists their ambience. It’s a best location in south Delhi for staycation
Room: The Grand Deluxe Room King Bed with Bathtub
The Grand New Delhi
Dear Mr. Ashish, Greetings from The Grand New Delhi! We are truly touched by your kind review and thrilled that you enjoyed the hospitality and warmth extended by our team. It was a pleasure to have you with us, and your appreciation means a lot to all of us. I’ll be delighted to share your encouraging words with the entire team—it’s the best reward they could ask for. We hope to welcome you back soon for another memorable experience. Warm wishes, Sanjeev Garg General Manager – The Grand New Delhi
poor and not good staff and food etc.
Not good property as their is no system . Gate card is not opening the room door . Has to come back to the check inn counter every time time to upgrade.
Room: The Grand Deluxe Room King Bed with Bathtub
The Grand New Delhi has replied on Wed Jul 23 15:55:11 IST 2025
Dear Mr. Rakesh, Thank you for sharing your feedback. We sincerely regret the inconvenience you experienced with the room access and the inconvenience of having to revisit the front desk. This is certainly not the experience we aim to provide. Please be assured that we are reviewing this matter with our team to ensure that such issues are promptly resolved and do not recur. Your feedback is valuable in helping us improve our services, and we hope you will give us another opportunity to offer you a smoother and more enjoyable stay. Warm regards, Sanjeev Garg General Manager | The Grand New Delhi
Excellent Stay
I have been a regular guest at The Grand, New Delhi for the last 6 years and have stayed there many times. Very happy to see the way they have maintained their standards even through the difficult COVID times. It has always been and will continue to be my first choice because of its location, hospitality, responsiveness, excellent food and so on.
Room: The Grand Deluxe Room King Bed with Bathtub
The Grand New Delhi
Dear Mr. Anurag, Greetings from The Grand New Delhi! Thank you for taking the time to share your feedback. We’re truly delighted to know that you had a pleasant experience and appreciated our hospitality and the warmth of our team. Your kind words and loyalty towards our hotel meant a lot to us and I will be sure to share your compliments with the entire team — such encouragement truly motivates us to continue delivering memorable experiences. We look forward to welcoming you back soon and assure you of our continued commitment to excellence in service and hospitality. Warm regards, Sanjeev Garg General Manager – The Grand New Delhi
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