We booked the villa thinking it was the whole villa booked for us, when we reached the venue for check-in, we came to know that the villa will be shared by others too. I wanted to cancel the booking as i was not comfortable sharing the place with unknown men as i was travel-ling with my family. I was told by the receptionist that they had no booking of any guest that night hence there won't be any unknown people there. So i decided to stay and didn't cancel my booking, later at night i saw 3 men staying in the villa, when i asked them who they were, one of them identified as the owner of the villa. I told him that i was informed that nobody will be staying at the villa that night. He didn't have any answer for that. Overall, if you would want to stay here, don't come with family. There will be weird man entering the villa anytime of the night and say that they are the owners of the place. If you're the owner of the place, you should either stay there or give it out for business. You can't do both the things at once. They had rooms outside the villa as well, they could have stayed there but they decided to stay inside our villa without thinking about the privacy of the clients. Room: spacious and clean. Very peaceful place, recommended for a group. Couple and solo travellers please avoid because it's so weirdly quiet that you won't feel relaxed. Food & services: very nice food, they cook it fresh in their kitchen. Staffs: sree(bellboy) is very helpful, manager has no authority over the hotel what so ever. She confirmed that nobody will be staying in the hotel, next morning she said that last minute owner wanted to come and stay so she couldn't help it. Comfort: place is dead, you might feel you are in a horror movie motel. Amenities: basic in room amenities need repair work, electric kettle didn't work, sockets are giving shocks, water hearter wasn't working in one of the rooms.
MYSPACE HOLIDAY INN OOTY ROOMS IN A VILLA has replied on Mon Nov 18 12:22:07 IST 2024
Dear Mr Dev,
Thanks for your detailed review and the compliment's on the food , service etc etc . we would like to clarify again on the issues highlighted here.
* We have listed this as a Pvt rooms in a villa not as entire bungalow, we are sorry that you couldn't pick this up during booking. We have taken this up again with MMT to recheck the same. Or you should have blocked the entire 8 rooms in the villa on arrival. Having booked only 3 rooms in the villa expecting no one to be inside the property sounds weird to anyone. Infact ,this was clarified during your stay as well.
* This was brought to our notice as an issue only when you wanted to extend the check out timings and requested to waive off the same pointing these issues, we obliged bcos
we believe in " Athithi Devo Bhava" means Guest is God.
* Owner entering the property looks weird for you doesn't augur well.
* we have ensured your floor was completely blocked to give you that privacy.
* Moreover we are in this business for 12 yrs, we always strive to keep our guests safe and we don't allow weird men entering inside the villa across our properties.
* Place looks quiet amidst in the heart of OOTY is an advantage to cherish and relax, perspective differs.
* All electrical appliances are connected to the TAPO smart switches to avoid electricity getting burnt unnecessarily and it was switched on the moment it was raised to our staffs.
Overall we thank you and your family for coming down and we have ensured your privacy and safety with good homely food , least expected from any HOME Stay . I have been to some home stays where they give the key and disappear and comes back only next day morning to collect keys back. But we are ensuring the safety and food needs of our guests and any time 3 staffs are insid to cater your needs.
God Bless you !
Myspace Cust Care .