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Mall Road, Darjeeling | 1.2 km drive to Darjeeling Mall Road
435 Ratings, 207 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests really appreciate the warm and helpful staff, especially mentioned are Abhinash, Aryan, and Elica, adding a personal touch to the stay. The property offers clean and cozy rooms with decent views, and its location is valued as it's close to the bustling Mall Road, although accessed via a steep incline. Overall, a comfortable experience with good service.
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Excellent Stay
room was clean, staff also very good and helpful, stay was very nice the view from the room was just amazing I clearly see a mountain kangchenjunga
Room: Standard Room - Single Occupancy
good stay
room is very airy and ventilated view is very good loved the sunlight in the room hotel staff are very polite and helpful
Room: Standard Room
Muscatel Roma - 400 Mts from Mall Road has replied on Sat Nov 08 13:23:07 IST 2025
Dear Guest, Greetings from Muscatel Team! Thank you for your feedback. Your endorsement of our work and effort encourages us , to strive further and continuously improve guest experiences. We look forward to welcoming you back in the future. Yours Gratefully, Muscatel Team.
Good Stay
The property location is very convenient. The hotel services are also very good and well maintained. The staff was polite, helpful and provided good support throughout the stay. Overall, it was a comfortable experience
Room: Standard Room
Muscatel Roma - 400 Mts from Mall Road has replied on Sat Nov 08 13:23:21 IST 2025
Dear Guest, Greetings from Muscatel Team! Thank you for your feedback. Your endorsement of our work and effort encourages us , to strive further and continuously improve guest experiences. We look forward to welcoming you back in the future. Yours Gratefully, Muscatel Team.
Exc
the stay was soo good and we were impressed by their service, the rooms were clean and cozy and the bathroom was clean and smelling fresh.food was good overall the stay was excellent
Room: Standard Room
Muscatel Roma - 400 Mts from Mall Road has replied on Mon Nov 03 20:37:40 IST 2025
Dear Guest, Greetings from Muscatel Team! Thank you for your feedback. Your endorsement of our work and effort encourages us , to strive further and continuously improve guest experiences. We look forward to welcoming you back in the future. Yours Gratefully, Muscatel Team.
Excellent Stay
The property is at the main road itself which is a great advantage. Also the hotel standard is good. My room had mountain view as well. Highly recommended.
Room: Standard Room
Muscatel Roma - 400 Mts from Mall Road has replied on Mon Nov 03 20:37:45 IST 2025
Dear Guest, Greetings from Muscatel Team! Thank you for your feedback. Your endorsement of our work and effort encourages us , to strive further and continuously improve guest experiences. We look forward to welcoming you back in the future. Yours Gratefully, Muscatel Team.
amazin
Wonderful staythe hotel eceeded my expectations in comfort and service. The staff were incredibly polite and aways ready to help. Therooms were spotless and beautifully decorated, and the breakfast was realy tasty Dipankar, abhinash, aryan was very helpful
Room: Standard Room
Muscatel Roma - 400 Mts from Mall Road has replied on Mon Nov 03 20:37:52 IST 2025
Dear Guest, Greetings from Muscatel Team! Thank you for your feedback. Your endorsement of our work and effort encourages us , to strive further and continuously improve guest experiences. We look forward to welcoming you back in the future. Yours Gratefully, Muscatel Team.
Excellent Stay
Very good hotel, their staff are very friendly and helpful. I will definitely come here in the future and tell anyone I know to go here.
Room: Standard Room
Muscatel Roma - 400 Mts from Mall Road has replied on Mon Nov 03 20:37:58 IST 2025
Dear Guest, Greetings from Muscatel Team! Thank you for your feedback. Your endorsement of our work and effort encourages us , to strive further and continuously improve guest experiences. We look forward to welcoming you back in the future. Yours Gratefully, Muscatel Team.
Excellent Stay
Staff are very friendly attentive rooms are neat and clean we really enjoyed alot we will surely visit again
Room: Standard Room
Muscatel Roma - 400 Mts from Mall Road has replied on Mon Nov 03 20:38:04 IST 2025
Dear Guest, Greetings from Muscatel Team! Thank you for your feedback. Your endorsement of our work and effort encourages us , to strive further and continuously improve guest experiences. We look forward to welcoming you back in the future. Yours Gratefully, Muscatel Team.
Dirty Rooms Clogged Washrooms
Poor run down dirty rooms with clogged and leaking washroom. Gaps in the washroom ceiling leak water. Faulty flush, clogged drains, hair on bed with dirty bedsheets. Poorly maintained room with cracks covered by cloths.
Room: Standard Room
Excellent Stay
it was totally a wonderful experience staying at Muscat Roma, All the staffs are very supportive and friendly in nature, highly recommend this Hotel near mall road
Room: Standard Room
Muscatel Roma - 400 Mts from Mall Road has replied on Mon Nov 03 20:38:14 IST 2025
Dear Guest, Greetings from Muscatel Team! Thank you for your feedback. Your endorsement of our work and effort encourages us , to strive further and continuously improve guest experiences. We look forward to welcoming you back in the future. Yours Gratefully, Muscatel Team.
Excellent Stay
The stay was good with a beautiful view of Darjeeling.decent stay and very helping staff. The room is pretty decent
Room: Deluxe Room
Muscatel Roma - 400 Mts from Mall Road has replied on Mon Nov 03 20:38:21 IST 2025
Dear Guest, Greetings from Muscatel Team! Thank you for your feedback. Your endorsement of our work and effort encourages us , to strive further and continuously improve guest experiences. We look forward to welcoming you back in the future. Yours Gratefully, Muscatel Team.
Reviewfor Muscatel Roma
Location was as described. I didn't try food at this property. A few of the amenities mentioned during the booking were missing such as TV, Sofa, Dental kit etc. The washroom needs maintenance as the window is in pretty bad state and one tubelight does not work. In the room too, one light doesn't work and the window doesn't close entirely. The wifi provided was patchy. The service provided by the staff here is very good.
Room: Standard Room
Muscatel Roma - 400 Mts from Mall Road has replied on Mon Nov 03 20:38:47 IST 2025
Dear Guest, Thank you for your feedback. We regret any inconvenience caused to you during your stay with us. As part of our process, we will look into the details and take all corrective actions necessary to enable an improved experience. Thanking you, Muscatel Team.
excellent
it's worth it, I just love it. the people of hotel they are very superb and decipline
Room: Standard Room|Standard Room - Single Occupancy
Muscatel Roma - 400 Mts from Mall Road has replied on Wed Sep 10 20:01:42 IST 2025
Dear Guest, Greetings from Muscatel Team! Thank you for your feedback. Your endorsement of our work and effort encourages us , to strive further and continuously improve guest experiences. We look forward to welcoming you back in the future. Yours Gratefully, Muscatel Team.
exceHospitality
the room was neat and clean Receptionist Abhinash at the front desk was very helpful during my stay and helped me in parking. location also very near from main market.
Room: Standard Room
Muscatel Roma - 400 Mts from Mall Road has replied on Wed Sep 10 20:02:12 IST 2025
Dear Guest, Greetings from Muscatel Team! Thank you for your feedback. Your endorsement of our work and effort encourages us , to strive further and continuously improve guest experiences. We look forward to welcoming you back in the future. Yours Gratefully, Muscatel Team.
SUPERB
I am very much satisfied with my stay here. The hotel room is exactly like which shows in the image. I have opted for a standard room and it's so much clean and comfortable. The most attractive thing about this hotel is its location. The staff of this hotel was also very helpful. KEEP IT UP MUSCATEL TEAM❤️❤️❤️❤️👍🏻
Room: Standard Room - Single Occupancy
Muscatel Roma - 400 Mts from Mall Road has replied on Fri Sep 05 20:20:23 IST 2025
Dear Guest, Greetings from Muscatel Team! Thank you for your feedback. Your endorsement of our work and effort encourages us , to strive further and continuously improve guest experiences. We look forward to welcoming you back in the future. Yours Gratefully, Muscatel Team.
Excellent Stay
The hotel was very nice and the staff were very helpful, especially Srijana, she had been there helping us the whole stay. Would definitely stay there again during my next visit, had a very nice experience. 10/10 service
Room: Standard Room
Muscatel Roma - 400 Mts from Mall Road has replied on Fri Sep 05 20:20:40 IST 2025
Dear Guest, Greetings from Muscatel Team! Thank you for your feedback. Your endorsement of our work and effort encourages us , to strive further and continuously improve guest experiences. We look forward to welcoming you back in the future. Yours Gratefully, Muscatel Team.
exc
Excellent stay, Staff were very cooperative and professional Room were clean and cozy Fooding was good overall excellent experience
Room: Standard Room
Muscatel Roma - 400 Mts from Mall Road has replied on Fri Aug 29 19:40:51 IST 2025
Dear Guest, Greetings from Muscatel Team! Thank you for your feedback. Your endorsement of our work and effort encourages us , to strive further and continuously improve guest experiences. We look forward to welcoming you back in the future. Yours Gratefully, Muscatel Team.
Excellent Stay
It was all nice. I really had a great experience staying here in Muscatel Roma. It is not too far from Chawrasta, located in a walking distance. However, it may cause difficulties to the older people. The Behaviour of the staff, and the services provided during the stay was excellent.
Room: Standard Room
Muscatel Roma - 400 Mts from Mall Road has replied on Fri Aug 29 19:41:09 IST 2025
Dear Guest, Greetings from Muscatel Team! Thank you for your feedback. Your endorsement of our work and effort encourages us , to strive further and continuously improve guest experiences. We look forward to welcoming you back in the future. Yours Gratefully, Muscatel Team.
recommended
very good experience and mall road is nearby I will prefer stay here when I will go darjling staff are very poli very good experience and mall road is nearby I will prefer stay here when I will go darjling staff are very polite
Room: Standard Room
Muscatel Roma - 400 Mts from Mall Road has replied on Sat Aug 23 16:56:48 IST 2025
Dear Guest, Greetings from Muscatel Team! Thank you for your feedback. Your endorsement of our work and effort encourages us , to strive further and continuously improve guest experiences. We look forward to welcoming you back in the future. Yours Gratefully, Muscatel Team.
Good Stay
Send me the link for review
Room: Standard Room
Muscatel Roma - 400 Mts from Mall Road has replied on Fri Aug 22 20:43:19 IST 2025
Dear Guest, Greetings from Muscatel Team! Thank you for your feedback. Your endorsement of our work and effort encourages us , to strive further and continuously improve guest experiences. We look forward to welcoming you back in the future. Yours Gratefully, Muscatel Team.
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