Itsy Hotels Elegant Mumbai boasts a prime location near bustling markets, perfect for shopping. However, the experience leaves much to be desired. Guests report serious issues like malfunctioning lifts that start at the first floor, unclean rooms, and poor food quality, with breakfast options being limited and unappetizing. Many rooms face hygiene concerns, including cockroach infestations. While some staff are noted as friendly, overall service and upkeep fall short, making it a struggle for comfort and convenience.