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Asalpha, Mumbai | 3.4 km drive to T2 - Chhatrapati Shivaji Airport
206 Ratings, 112 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Terrible Stay
Ok
Room: Super Deluxe Room
Prime Grand Hotel , Near Airport
Dear Sir, Namaste!!! Thank you for taking the time to rate your experience. We’re truly sorry to see that it did not meet your expectations. Your feedback is very important to us, and we’d appreciate the opportunity to learn more about what went wrong so we can make it right. Please reach out to us directly at [your contact info or email]. We hope to have the chance to serve you better in the future.” Thanks & Regards Prime Grand Hotel Hotel Manager
Terrible Stay
There is no any hygiene.Toilet is completely ,wash room there is water leakage.Hotel provide worst experience never recommend to stay there.
Room: Deluxe Room
Prime Grand Hotel , Near Airport has replied on Tue Oct 28 16:58:48 IST 2025
Dear Sir, Namaste!!! We’re very sorry to hear about your disappointing experience. We sincerely apologize for the cleanliness and maintenance issues you faced during your stay. This is not the level of service or hygiene we aim to provide. Your feedback has been shared with our housekeeping and maintenance teams for immediate action to ensure such issues do not happen again. We truly value your comments, as they help us improve. Please contact us directly at [your contact information] so we can discuss this further and try to make things right. We hope you’ll give us another chance to provide a much better experience in the future.” Thanks & Regards Prime Grand Hotel Hotel Manager
Terrible Stay
I had a horrible stay experience in this property. Upon arrival on 8th, they allotted me a very small room with no ventilation. The room was stinking and don't have a lock also. They requested me to manage and assured me to alot a better room on the next day. They changed the room on the next day. Room no 101. Today morning, when I went to bathroom, got stuck at the toilet. The toilet door got jammed as the lock was stuck. I was stuck at the toilet for more than 1.5 hrs. I had to break the bathroom window, shout for more than an hour, and then thankfully the boarder of the next room heardy scream and informed the hotel people. They reached after 10 min and rescued menby breaking the bathroom door. I was while jumping to reach to the window, I felt on the floor. Left hand injured and suspecting a hairline fracture. I want refund immediately and appropriate steps must be taken Understand how it feels to be stuck insode a small toilet for .1.5 hrs
Room: Deluxe Room
Prime Grand Hotel , Near Airport
Dear Sir, Namaste!!! We are truly sorry to hear about your terrible experience during your stay. What you went through is completely unacceptable, and we deeply regret the distress and inconvenience caused by the maintenance issue in your bathroom. Your safety and comfort are our highest priorities, and we sincerely apologize that we failed to meet them in this instance. Once again, we deeply apologize for this unfortunate experience. We truly value your feedback, and we are taking immediate corrective measures to improve our facilities and guest safety.” Thanks & Regards Prime Grand Hotel Hotel Manager
polite staff
More traffic to reach this hotel. Breakfast average, need to be improved. Staff is good. Overall good experience.
Room: Deluxe Room
Prime Grand Hotel , Near Airport has replied on Sat Oct 11 10:49:19 IST 2025
Dear Sir, Namaste!!! Thank you for sharing the valuable feedback from Mr. Pattabhi Ramaiah Nalla We’re happy to hear that the guest had an overall good experience and appreciated the service provided by our staff. Regarding the feedback: Traffic/Accessibility: We understand that reaching the hotel can involve traffic at times due to our location near the airport. We are working on sharing better travel directions and alternate routes with our guests prior to arrival. Breakfast Quality: We have taken note of the comments on breakfast and will work closely with our F&B team to improve the variety and quality of the offerings. We truly value guest feedback as it helps us enhance our services. and we look forward to welcoming him again in the future. Thanks & Regards Prime Grand Hotel Hotel Manager
Poor Stay
Room was not cleaned properly. Room cleaning was not done during the day despite submitting the keys for room cleaning. Room service was very poor. Delivered the required items in multiple remainder. There was rat in the room which accidently stuck in the clothes bag. Staff is not proper trained.
Room: Deluxe Room
Prime Grand Hotel , Near Airport has replied on Sat Aug 09 16:12:00 IST 2025
Dear Sir, Namaste!!! Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We regret that the room was not cleaned as expected and that our service fell short of your standards. The presence of a rat in the room is completely unacceptable, and we take this issue very seriously. Please rest assured that immediate action has been taken to address this and prevent any such incidents in the future. We also acknowledge the delay in delivering requested items and will work on training our staff to ensure prompt and efficient service. Your feedback is valuable to us, and we are committed to improving our services. We hope to have the opportunity to serve you better in the future. Thanks & Regards Prime Grand Hotel Hotel Manager
Poor Stay
The hotel was good but lacality was like a slum area, no taxi was taking me to the hotel under 200 and only good thing was the nearby metro station
Room: Deluxe Room
Prime Grand Hotel , Near Airport has replied on Sun Feb 16 10:03:46 IST 2025
Dear Prince, Namaskar! Thank you for taking the time to share your feedback with us. We’re pleased to hear that you were satisfied with the quality of our hotel. However, we understand your concerns regarding the surrounding area and the difficulty with transportation. We truly apologize for any inconvenience caused by this. We value your input, and we will be looking into ways to improve our guests’ experience, particularly regarding transportation options and providing more detailed information on local surroundings. We’re glad that the nearby metro station was a helpful convenience for you, and we appreciate your understanding. Thanks & Regards Prime Grand Hotel Hotel Manger
Good place to stay
Services are excellent. Location is not so convenient and bit hard to find. Bathroom amenities are inadequate. Rest all is fine.
Room: Deluxe Room
Prime Grand Hotel , Near Airport has replied on Sun Feb 16 10:07:01 IST 2025
Dear Rakesh Namaste Thank you for sharing your feedback with us. We’re thrilled to hear that you enjoyed the services during your stay! We truly appreciate your comments about the location, and we understand how it might have been a bit tricky to find. We’re actively working on ways to improve directions and signage to make it easier for our guests to reach us. Regarding the bathroom amenities, we apologize for not meeting your expectations in that area. We’ll make sure to review and enhance the amenities provided to ensure a more comfortable experience for our future guests. We’re grateful for your input and hope to welcome you back again soon! Warm regards, Hotel Manager Prime Grand Hotel
Excellent Stay
Fantastic and welcoming stay. Nice hotel at a prime location. Would definitely recommend.
Room: Deluxe Room
Prime Grand Hotel , Near Airport has replied on Mon Dec 30 12:59:21 IST 2024
Dear Guest, Greetings of the day! We love hearing that your stay at Prime Grand hotel Mumbai was enjoyable! Thank you for taking the time to share your experience. Best Regards Ganesh Gharanya Hotel Manager, Prime Grand Hotel
HORRIBLE EXPERIENCE!! DANGEROUS STAFF
Personal details leaked on illegal websites, started getting called saying they got my number from p*** sites
Room: Deluxe Room (Hourly)
Average Stay
The property is very congested market area, 50 m near mosque and 1km metro station. Not easy to reach by cab because very congested market area. Evening time is very crowed area, cleaness is good but room is too small.
Room: Deluxe Room
Prime Grand Hotel , Near Airport has replied on Thu Dec 26 09:41:55 IST 2024
Thank your feedback As per the feedback we like to inform you that your booking is for deluxe room we already mentioned our room size on the online site, we have executive room also that is big size and regarding the location its very near from Asalpha metro station. Then also very thank full for your feedback Best regards, Hotel Manager PRIME GRAND HOTEL
Quick review
soloWorst rooms, not worthy to pay that room rent per day. Locations is also not good, inside a congested mkt.
Room: Executive Room
Prime Grand Hotel , Near Airport has replied on Sun Feb 16 10:09:25 IST 2025
Dear Sir, Namaste Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay didn’t meet your expectations. We understand your concerns regarding both the room quality and the location, and we sincerely apologize for any discomfort or inconvenience you experienced. Our team is continuously working to improve the rooms and facilities, and your comments will help us focus on areas that need attention. We also appreciate your input on the location, and we will consider this as we strive to make our guests' stays as comfortable as possible. We hope you’ll consider giving us another opportunity to provide you with a more enjoyable experience in the future. Thanks & Regards Hotel Manager Prime Grand Hotel
Aswesome
Awesome service and room clean would suggest every who travel l with family must prefer this location and corporate peoples also can prefer this location
Room: Deluxe Room
Prime Grand Hotel , Near Airport has replied on Wed Dec 11 09:00:17 IST 2024
Thank you for your glowing 4-star review! We are thrilled to hear that you had an exceptional stay with us. Your kind words about our service and facilities mean a lot to us. We look forward to welcoming you back for another wonderful experience. Best regards, Hotel Manager PRIME GRAND HOTEL
Good place to visit near airport
I liked booking as well as stay. Property is good but it's in interior of asalpha. Staff is supportive.
Room: Deluxe Room
Prime Grand Hotel , Near Airport has replied on Wed Dec 11 09:02:04 IST 2024
Thank you for your glowing 4-star review! We are thrilled to hear that you had an exceptional stay with us. . We look forward to welcoming you back for another wonderful experience. Best regards, Hotel Manager PRIME GRAND HOTEL
Average Stay
The location was 20 min from the airport. The rooms were good for the price. And the staffs were helpful.
Room: Deluxe Room
Prime Grand Hotel , Near Airport has replied on Wed Dec 04 08:59:55 IST 2024
Dr Jesim Namaskar! Thank you for your positive rating and feedback! We're pleased to know you enjoyed your stay and found our services to your satisfaction. Your comments encourage us to keep improving and maintaining high standards. We look forward to welcoming you back for another pleasant experience soon. Thanking You. Warm Regards, Ganesh Gharanya Operation Manager The Orchid Hotel, Mumbai.
Terrible Stay
Hotel doesn’t hon-our what is posted on the listing. Staff kept did not even bother to make up excuse to not full fill the services mentioned
Room: Deluxe Room
Excellent
soloFriendly staff good rooms easy to reach from airport terminal 2
Room: Deluxe Room
Prime Grand Hotel , Near Airport has replied on Wed Dec 04 09:03:37 IST 2024
Dear Mr. Niyas Namaskar! Thank you for your positive rating and feedback! We're pleased to know you enjoyed your stay and found our services to your satisfaction. Your comments encourage us to keep improving and maintaining high standards. We look forward to welcoming you back for another pleasant experience soon. Thanking You. Warm Regards, Ganesh Gharanya Operation Manager The Prime Grand Hotel, Mumbai.
Excellent Stay
It was a wonderful stay, neat and clean hotel, value for money, would love to visit again on an upcoming trip to mumbai. The location was great.
Room: Deluxe Room
Prime Grand Hotel , Near Airport has replied on Wed Nov 20 23:25:27 IST 2024
Dear Ashish Narayan, Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a wonderful stay at Prime Grand Hotel. It's great to know that you found our hotel clean, comfortable, and a good value for money. We're also glad that our location was convenient for your visit. We look forward to welcoming you back on your next trip to Mumbai. If there’s anything specific we can do to make your next stay even more enjoyable, please don't hesitate to let us know
Overall review
The property is well maintained. The manager and the staff treated me quite well. The cleanliness of the hotel can be rated as 10/10.
Room: Deluxe Room
Prime Grand Hotel , Near Airport has replied on Tue Nov 12 10:13:28 IST 2024
- Thank you so much for your rating and review! We're delighted to hear about your outstanding experience - "We're grateful for your kind words about our staff and amenities. We hope to welcome you back soon
Location good
Good location for travel-ling and getting food
Staffs are good and location and neatness are good
Room: Executive Room
Prime Grand Hotel , Near Airport has replied on Mon Jul 19 23:45:14 IST 2021
Hello mr rijo raj, we really appreciate you taking the time to share your rating with us. We are happy you enjoyed your stay. Please visit again! team prime grand replied by
Good
Room was average. Overall stay was good
Room was average. They have good rooms as well but were all booked hence could not shift to another one
Room: Deluxe Room
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