Guests have expressed significant dissatisfaction with the condition of the property, noting that the rooms are small, dirty, and not as depicted in photos. Cleanliness issues, including cockroaches and stained linens, were common complaints. The lack of basic amenities like drinking water and proper toiletries was also highlighted. While some guests appreciated the location near the railway station and friendly staff, overall experiences with service and hygiene were overwhelmingly negative, with many recommending against staying here.