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New Friends Colony, Delhi
163 Ratings, 110 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property has a mix of experiences, with some guests loving their stay while others faced multiple issues. Key highlights include pleasant service from some staff and a decent atmosphere. However, several users mentioned cleanliness concerns, particularly in washrooms, and persistent problems with maintenance like AC malfunctions and electricity failures. Some noted a lack of facilities like lifts, suggesting it might not be ideal for families. Overall, it's a property with variable feedback.
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Excellent Stay
Good
Room: Deluxe Double Room
Excellent Stay
Very good
Room: Deluxe Double Room
Hotel The Centrum
Thank you for your feedback! We’re glad to know you had a very good experience and look forward to welcoming you again soon. – Team Qotel
Excellent Stay
Good
Room: Deluxe Double Room
Hotel The Centrum
Thank you for your feedback! We’re glad you had a good experience and hope to welcome you again soon. – Team Qotel
Average Stay
There is no TV in the room and food is not good as per price
Room: Deluxe Double Room
Hotel The Centrum
We sincerely apologize for the inconvenience you faced during your stay. We regret that the absence of a TV and the food quality did not meet your expectations. Your feedback is valuable, and we will review these issues to improve our services. We hope to have the opportunity to provide you with a better experience in the future. – Team Qotel
Excellent Stay
Excellent
Room: Deluxe Double Room
Hotel The Centrum
Thank you for your feedback! We’re thrilled to hear you had an excellent experience and look forward to welcoming you again soon. – Team Qotel
Good Stay
Excellent service
Room: Deluxe Double Room
Hotel The Centrum
Thank you for your kind feedback! We’re delighted to know you appreciated our service and look forward to welcoming you again soon. – Team Qotel
Excellent Stay
the stay was good overall stay was nice staff is cooperative budget hotel with good facilities
Room: Deluxe Double Room
Hotel The Centrum
Thank you for your feedback! We’re glad you had a nice overall stay and found our staff cooperative. We’re happy you appreciated our budget-friendly facilities and look forward to welcoming you again! – Team Qotel
Not a place to sta
horrible rooms. bathroom clocked,, water pouring out to room. basin leaking. Had to take another room to bathe. stained dustbin
Room: Deluxe Double Room
Hotel The Centrum
We sincerely apologize for the issues you faced during your stay. Your feedback regarding the room, bathroom, and cleanliness is taken very seriously, and we will address these concerns immediately to ensure better maintenance and hygiene for our guests. – Team Qotel
Terrible Stay
Please do not include it in your pool of hotels
Room: Deluxe Double Room
Hotel The Centrum
We sincerely regret to hear about your experience. Your feedback is very important to us, and we truly apologize for any inconvenience caused. We’ll make sure to look into this matter and work on improving our services. – Team Qotel
Excellent Stay
Hotel location is very good , staff is very helpfull, hotel is very cken, bed room is very clean ,
Room: Deluxe Double Room
Hotel The Centrum
Thank you for your wonderful feedback! 🌟 We’re delighted to know you found the location convenient, the staff helpful, and the rooms clean and comfortable. Your appreciation means a lot to our team, and we look forward to welcoming you again soon! – Team Qotel
Unhygienic and lack fac
Bad experience. unhygienic and unclean bedsheets. dirty pillow. tv was not working and no toiletries were given.
Room: Deluxe Double Room
Hotel The Centrum
We’re truly sorry to hear about your disappointing experience 🙏. Cleanliness and guest comfort are our highest priorities, and we regret that we fell short this time. Your concerns about the bedsheets, pillow, TV, and toiletries have been noted seriously, and immediate action will be taken to address them. Please accept our sincere apologies for the inconvenience caused, and we hope you’ll allow us another chance to serve you better in the future. – Team Qotel
HORRIBLE EXPERIENCE
Horrible experience, as per reception person said Itna se Paise mein Itna he milega.....while i hv complained for non working of AC and no hot water and no TV where functioning, most interesting part is booking mila hai woh he bade baat hai...
Room: Deluxe Double Room
Hotel The Centrum
We’re extremely sorry to hear about the experience you faced 🙏. The response you received at reception and the issues with AC, hot water, and TV are completely unacceptable and not in line with our service standards. We sincerely apologize for the inconvenience and disappointment caused. Your feedback has been noted very seriously, and we will ensure immediate corrective actions are taken with our team. Thank you for bringing this to our attention — we truly hope you will give us another opportunity to serve you better in the future. – Team Qotel
Excellent Stay
Excellent
Room: Deluxe Double Room
Hotel The Centrum
Thank you so much for your kind words! 🌟 We’re delighted to know you had an excellent experience with us. Looking forward to welcoming you again soon! – Team Qotel
Poor facilities, unhygienic room, outside food not allowe
There was no refrigerator in the room which is a basic need, especially, in the summer. Bed & linen were dirty and unhygienic. It was not cleaned properly as hairs were present in the pillow and the bedsheet. For the stay of 2 people, at least 2 towels should be provided but there was only 1 towel which was not replaced either. The TV in the room was not working. The cupboard had no doors and there were no toiletries given. Also, for the amount they are charging, they should at least provide 2 water bottles in a room but only one was given, that too, when I asked for it. There is no daily cleaning, unless you ask for it. If you won't, they won't clean your room for the entire stay. The worst part is the forced choice to order food from their hotel and the prohibition of ordering food from outside.
Room: Deluxe Double Room
Hotel The Centrum has replied on Sat Aug 16 21:19:26 IST 2025
We sincerely regret to hear about your disappointing experience during your stay with us. Please accept our heartfelt apologies for the inconvenience you faced with room cleanliness, amenities, and services. The issues you mentioned regarding refrigerator, linen, towels, TV, cupboard, toiletries, water, and housekeeping do not reflect the standards we strive to maintain at Qotel. Your feedback has been noted with utmost seriousness and shared with the concerned departments to ensure immediate corrective action. We also regret that our food policy caused you discomfort, and we will be reviewing it to ensure a more guest-friendly experience in the future. We truly value your input as it helps us improve, and we are committed to making sure such lapses do not occur again. We hope you will give us another opportunity to serve you better on your next visit.
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Good
Room: Deluxe Double Room
Hotel The Centrum
Thank you for your feedback! We’re glad you had a good experience with us and look forward to welcoming you again. – Team Qotel
Average Stay
Food is good. Location is good. But housekeeping not good and all furniture and door handles are broken.
Room: Deluxe Double Room
Hotel The Centrum has replied on Mon Aug 11 20:23:17 IST 2025
Dear Guest, Thank you for sharing your feedback. We’re glad to know you liked our food and location. However, we sincerely apologize for the inconvenience caused by the housekeeping and the condition of furniture and door handles. Your concerns have been noted and shared with our maintenance and housekeeping teams for immediate improvement. We appreciate your input and will work to provide you with a better experience in the future. Warm regards, Team Qotel
best hotel
nice hotel i love it the room was nice nice good with lots of favilties and alll u can book and emjoy
Room: Deluxe Double Room
Hotel The Centrum
Thank you for your lovely feedback! We’re happy to know you loved our hotel, enjoyed the nice room with plenty of facilities, and had a great time. We look forward to welcoming you again for another enjoyable stay. – Team Qotel
Excellent Stay
Excellent
Room: Deluxe Double Room
Hotel The Centrum
Thank you for your kind feedback! We’re glad you had an excellent experience and look forward to welcoming you again. – Team Qotel
Excellent Stay
Excellent
Room: Deluxe Double Room
didn’t accept check-in after payment and confirmation
terrible service! did not let me check-in to the hotel even after confirming the booking multiple times on call and did not refund the booking amount either
Room: Deluxe Double Room
Hotel The Centrum
We sincerely apologize for the inconvenience and frustration you experienced. This is not the standard of service we strive to maintain at Qotel. Your feedback has been noted, and we will review the matter urgently to ensure such situations are avoided in the future. We regret the trouble caused to you. – Team Qotel
Man Singh Road Area
Connaught Place
Connaught Place
Samalka
Rohini
Kapashera
Sahibabad
Karnki
Bissar Akbarpur
Vaishali
Sohna
Manesar
Surajkund
Sector 29
Udyog Vihar
Manesar
Vasant Vihar
Paharganj
Sarita Vihar
Nehru Place
Mahipalpur
Palam
Pochanpur Colony
Chhattarpur
Mahipalpur
Mahipalpur
Paharganj
Nehru Place
Rajouri Garden
Paharganj
Rajouri Garden
Mahipalpur
Karol bagh
Dabri
Mahipalpur
Moti Bagh South
