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Review Of Hotel Santana

Penthakata, Puri | 4.2 km drive to Shree Jagannath Temple

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.6
    Very Good

    832 Ratings, 538 Reviews

    excellent
    30%
    very good
    34%
    average
    17%
    poor
    10%
    bad
    9%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 4
    • 2
    • 2
    • 3
    • 1
    • 5
    • 4
    • 4
    • 2

    Rating Categories

    • Location3.4
    • Cleanliness3.8
    • Room3.8
    • Value For Money3.8
    • Food3.9
    • Facilities3.8
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    We are using generative AI to show you summarised user review

    Review Summary

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    Guests appreciate the beautiful architecture of this property, often comparing it to a palace. The staff is generally friendly and helpful, offering good food and a peaceful atmosphere, making it suitable for family stays. However, there are consistent concerns about room cleanliness, slow room service, and its distance from the beach, which can be inconvenient for some guests.

    Sort by:

    Positive first
    4.0

    Good Stay

    manika d.group

    The manager was extremely helpful to senior citizens. He provided with quality contacts for can rental services, temple panda etc. The only issue is that the room service can be quite slow and unresponsive at times. Rest the stay totally worth it. Total value for money. Highly recommended within this budget if you are okay with a location slightly distant from the beach. Cheers :)

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Double Bed AC Room (With Common Balcony)

    3.0

    Average Stay

    sujit n.family with 1 kid

    Hotel Santana service quality has deteriorated a lot. There was no security gaurd in mmain door. Three families were locked out because they reached late around 11 pm

    Travel Month: Oct 2025 (4-Night Stay)

    Room: Deluxe Non Ac

    5.0

    Heritage Stay

    sanjay k.family with 1 kid

    Great experience. It's a heritage hotel, it's a pleasure to live the history. Budget stay, Walkable distance to the beach, Good food options and helpful staff.

    Travel Month: Oct 2025

    Room: Deluxe Non Ac (With Common Balcony)

    2.0

    Poor Stay

    bimal t.family with 2 kids

    The moment we entered the room, it was quite dirty. The bathroom is not clean at all even the toilet was clogged and also we already informed them that we will be going to the Jagannath temple at 10pm but they kept on saying that "no, you guys can go in the morning, if you go now we will close the hotel entrance" we already did inform them as at that time the temple is not really crowded but they were misbehaving with us (especially the tall guy that delivers the food in the room) + they took extra money from us for the kids meal whereas they didnt mention anywhere that it will be charged extra. Very bad service, hate it.

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Double Bed AC Room (With Common Balcony)

    4.0

    Good Stay

    manoj p.couple

    Excellent was like home, the entire hotel felt like home and was very clean.

    Travel Month: Oct 2025

    Room: Deluxe Non Ac (With Common Balcony)

    1.0

    Terrible Stay

    sudeep k.family with 1 kid

    worst experience I will tell others never to visit other to stay ...........

    Travel Month: Oct 2025

    Room: Deluxe Non Ac (With Common Balcony)

    5.0

    Great Stay

    ganeswar s.family with 2 kids

    Very nice hotel and nice staff. Near sea beach. It's a great hotel with a nice location and easily accessible to the train station.

    Travel Month: Sep 2025

    Room: Deluxe Non Ac (With Common Balcony)

    Hotel Santana has replied on Thu Oct 02 16:49:37 IST 2025

    Dear customers thank you so much for your Lovely rating. Thank you visit hotel Santana. Please visit again

    2.0

    Bad experience

    ved p.couple

    The hotel room was not clean, there were dust on the walls, the washroom was stinking all the time, there was no shower (🚿) in the washroom, the washroom lock was broken, also water was not clean, it tasted salty. The hotel shown in the video and the experience over there does not meet expectations.

    Travel Month: Sep 2025

    Room: Deluxe Non Ac (With Common Balcony)

    4.0

    Good Stay

    jr a.family with 1 kid

    Peaceful Place with sea sore view. Staffs are very good. I wish to visit this hotel once again

    Travel Month: Sep 2025 (3-Night Stay)

    Room: Double Bed AC Room (With Common Balcony)

    • user photos
    • user photos
    • user photos
    5.0

    Excellent Stay

    mahamaya p.

    Amazing stay at hotel santana The place is beautiful, staff are super friendly, and the rooms are very comfort Amazing stay at hotel santana. The place is beautiful, staff are super friendly, and the rooms are very comfort and spacious... They even serve us a hot coffee when we checkout.

    Travel Month: Sep 2025

    Room: Deluxe Non Ac (With Common Balcony)

    5.0

    Excellent Stay

    dhiren k.

    Hospitaliti Good Staff Behavior very good Clean Area Clean room stay at like home 👌 location best 👍 After check-out you can stay at lobby

    Travel Month: Sep 2025

    Room: Deluxe Non Ac (With Common Balcony)

    5.0

    Excellent Stay

    rima k.group

    Hotel santana is a very nice property to stay in .Very nice behaviour of the reception guy ( Nilam) ..They always provide good service to us ...The food is very homely .very budget friendly also ...

    Travel Month: Aug 2025 (4-Night Stay)

    Room: Family AC Room (With Common Balcony)

    5.0

    good stay

    Overall, it was a nice experience. I would absolutely stay here again and recommend it to anyone looking for top-tier service and comfort. The location was also perfect—close to sea beach it was peaceful.

    Travel Month: Aug 2025

    Room: Deluxe Non Ac (With Common Balcony)

    • user photos
    1.0

    Very Disappointing Stay at Hotel Santana Puri

    umang.couple

    I had a very bad experience at Hotel Santana Puri. No hot water facility was provided. They charged extra money unexpectedly. No breakfast was available until 9 AM, which is very inconvenient for travelers. Staff behavior was rude and unhelpful. No support staff was available when needed. The hotel does not have a lift, making it difficult for guests with luggage. Overall, very disappointing service. Definitely not recommended.

    Travel Month: Aug 2025 (3-Night Stay)

    Room: Deluxe Non Ac

    5.0

    Excellent Stay

    prasanta d.couple

    All staff behavior is good and also service was excellent I definitely recommend visit this hotel Santana

    Travel Month: Jun 2025

    Room: Deluxe Non Ac

    • user photos
    • user photos

    Hotel Santana has replied on Mon Aug 18 19:20:40 IST 2025

    Dear customers thank you so much for your Lovely rating. Thank you visit hotel Santana. Please visit again

    5.0

    Excellent Stay

    avinash p.family with 3 kids

    best hotel and very peaceful place..behavior of staff are very nice...very clean room and bathroom..

    Travel Month: Jul 2025

    Room: Deluxe Non Ac

    • user photos

    Hotel Santana has replied on Mon Aug 18 19:21:04 IST 2025

    Dear customers thank you so much for your Lovely rating. Thank you visit hotel Santana. Please visit again

    3.0

    Average Stay

    santosh k.

    Room are not clean properly Bedsheets are little dirty Soap & handwash not available in bathrooms

    Travel Month: Jul 2025

    Room: Deluxe Non Ac

    Hotel Santana has replied on Sun Jul 13 20:13:06 IST 2025

    Dear customers thank you so much for your good rating. And we are very sorry for your inconvenience. We will try our best to solve that problem. Thank you visit hotel Santana. Please visit again.

    5.0

    hotel was very nice, good environment and peaceful .you must visit this

    debasis k.group

    excellent hotel, atmosphere piece and relaxing.you must visit this hotel with your behalf and family

    Travel Month: Jun 2025

    Room: Deluxe Non Ac

    • user photos
    • user photos
    • user photos

    Hotel Santana has replied on Sun Jul 13 20:13:47 IST 2025

    Dear customers thank you so much for your Lovely rating. Thank you visit hotel Santana. Please visit again

    1.0

    Terrible Stay

    ar m.couple

    Ac Not working room dissent but not having any shower in bath room bath tob not working two single bed are joint together which was separate while sleeping mattes very hard and pain full

    Travel Month: Jun 2025

    Room: Double Bed AC Room

    Hotel Santana has replied on Sun Jul 13 20:15:58 IST 2025

    Dear customer thank you for visit hotel Santana. Thank you very much for taking your valuable time and rating us. We are very sorry for your inconvenience. We will try our best to solve that problem. Thank you for visit hotel Santana. Please visit again.

    2.0

    Poor Stay

    shivam g.family

    property was good bus staf behaviour and restaurant service was not good they not pick-up your call at the time when you stayed

    Travel Month: Jun 2025

    Room: Family AC Room

    Hotel Santana has replied on Sun Jul 13 20:21:30 IST 2025

    Dear customers thank you so much for your good rating. And we are very sorry for your inconvenience. We will try our best to solve that problem. Thank you visit hotel Santana. Please visit again.

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