Mayfair Heritage

Mayfair Heritage has replied on Sun Sep 21 16:17:05 IST 2025

Dear Guest, We appreciate your feedback regarding our property, Mayfair Heritage and value your opinion. It's crucial to us that we acknowledge and learn from guest perspectives. We understand your concerns regarding the preservation of our heritage. Since our establishment is of a certain age, maintaining it is indeed a challenge. However, we are dedicated to continuous improvement and will ensure to focus more on its upkeep. In regards to the food, we regret to hear that it was only average. The decision to serve buffet dinner rather than lunch was made to cater to guest preferences reported to us. However, we recognize that it might not have been the best choice for everyone and have noted your preference. Please know that we take your criticisms to heart, and opportunities for improvement are always welcomed. These comments will be shared with the relevant teams to ensure we provide better service in the future. We wish for another opportunity to serve you better and provide you with the excellent experience you rightfully expected. Regards, Debaraj Mohanty

Mayfair Heritage has replied on Sat Aug 16 17:54:30 IST 2025

Dear Dr Amitabh C JHA, We're delighted to know your frequent stays at our establishment have been consistently enjoyable. Your compliments about the location, cleanliness, food, and staff behavior, including our lifeguards, truly make our team's day. It's enriching to receive such positive feedback from our regular guests. Considering your experience, we're confident that we are succeeding in maintaining the high standards we've set over the years. Your feedback encourages us to continue doing what we do best, ensuring our guests have a top-notch experience. We eagerly await your next stay with us and hope to constantly exceed your expectations. Regards, Debaraj mohanty

Mayfair Heritage has replied on Wed Jul 16 21:30:51 IST 2025

Dear Guest, We appreciate your feedback and are pleased to hear that you found our resort clean and well-organised. Your suggestion regarding room and bathroom updates is noted and we will expedite our efforts to enhance these aspects. We strive to improve our guest experience and your inputs certainly help. We promise that your subsequent visits will show marked improvements. It would be our pleasure to host you again and ensure a better experience. Regards, Saumitri Prasad Nath

Mayfair Heritage has replied on Fri Aug 01 23:38:58 IST 2025

Dear Guest, We're delighted to hear that you had such an enjoyable experience during your stay with us! Your positive words regarding the breakfast spread are greatly appreciated. We take pride in providing a varied and delicious breakfast for our guests, and we're glad we could meet your expectations. It also brings us immense happiness to know that our staff's courteous behaviour left a good impression on you. We believe in delivering exceptional hospitality to make our guests feel special. It is indeed comments such as yours that inspire us to strive for more and better each day. We cherish your patronage and look forward to welcoming you back for another memorable stay. Your continued trust in us is the highest form of appreciation. Keep visiting! Regards, Saumitri Prasad Nath

Mayfair Heritage

Dear Guest, We appreciate your feedback and are sorry to learn about the issues you experienced during your stay. We aim to provide accurate photographs and descriptions of our rooms and facilities and we'll ensure this is looked into. Regarding the unpleasant odor, we understand how this could greatly affect the comfort of your stay. Rest assured, we will address this issue promptly with our cleaning staff for a more thorough inspection and sanitation. We're however glad to hear you were pleased with our other facilities. Your constructive feedback helps us improve our accommodation services and it’s through insights like yours that we’re able to make necessary improvements. We hope to welcome you back in the future so we can provide a more pleasant experience. Thanks again for reaching out. Regards, Saumitri Prasad Nath

Mayfair Heritage has replied on Sat Jul 12 20:24:20 IST 2025

Dear Guest, We're overjoyed to hear about your fantastic experience at our property. It's great to know that all of our facilities met your expectations, from the delicious food at our restaurant to the well-maintained pool, fun-filled bar, and splendid beach. Reading that you enjoyed your stay to the fullest boosts our spirits and encourages us to keep providing top-notch services to our lovely guests. It's always our pleasure to ensure you have a memorable stay and we're thrilled that we were able to provide you with a 5-star experience. We eagerly look forward to your next visit. Regards, Saumitri Prasad Nath

Mayfair Heritage has replied on Wed Jul 02 18:19:16 IST 2025

Dear Guest, We are delighted to know that you had an amazing stay and enjoyed everything from our hotel's infrastructure, buffet and housekeeping. It is heartwarming to know that our efforts in creating a lively and welcoming atmosphere adds to our guest's experience. Our talented chefs will surely be thrilled to hear your kind words about their mastery of flavors, especially with the dhokla and khakhra. The housekeeping team takes pride in their attention to detail and they will be happy to know their work made a difference to your stay. We are glad that the warm hospitality from our staff elevated your stay. It is our aim to provide comfort, class, and top-notch service to all our guests and it is wonderful to see that we are hitting the mark. We appreciate your high recommendation and look forward to welcoming you back on your next visit. Regards, Saumitri Prasad Nath

Mayfair Heritage has replied on Wed Jul 02 18:19:39 IST 2025

Dear Guest, We're really sorry to hear that our hospitality did not live up to your expectations. You deserve the best and we’re saddened that we let you down. However, your feedback about the staff approach is highly valued as we aim to ensure a comfortable and friendly atmosphere for all our guests. It’s a pleasure to learn that you appreciated the upgrade to ground floor rooms. We strive to accommodate our guests’ specific needs and are happy when we can fulfill those preferences. Regarding your comments about our Swimming pool and Hi Tea services, we're truly sorry for the inconvenience and assure you that your concerns have been heard. We will take immediate measures to improve our offerings, as our goal is to deliver enjoyable experiences for all our patrons. Lastly, the management is continuously working to ensure smooth operations and we promise to implement the discussed suggestions. We are grateful for your observations and their role in highlighting areas that need better attention. We hope you’ll accept our deepest appreciation and give us a chance to make it up to you in the future. Regards, Saumitri Prasad Nath

Mayfair Heritage has replied on Mon Jun 02 19:24:41 IST 2025

Dear Guest, We are overjoyed to read your positive feedback. It's wonderful to know you had such an enjoyable vacation, as we dedicate ourselves to creating memorable experiences for our guests. We are particularly pleased to learn that we've done well enough for you to want to revisit with your family and friends. That's the ultimate compliment! We constantly strive to create a remarkable guest experience, so we eagerly anticipate welcoming you back, along with your loved ones, for more unforgettable moments. In the meantime, we are here for any queries or assistance you might need for planning your next visit. We're wishing you all the best until we meet again! Regards, Saumitri Prasad Nath

Mayfair Heritage has replied on Tue Jun 17 18:26:07 IST 2025

Dear Guest, We're delighted to read your positive comments about your stay. It's great to hear that you found the property to be excellent, and our location convenient. We strive to provide all amenities that would make our guests' stay comfortable and memorable, so we're happy you found them satisfactory. Your feedback about our food and staff is much appreciated. It warms our hearts to know that our culinary offerings met your taste and our team was able to serve you well. We're constantly working on providing a superior hospitality experience; comments such as yours serve as a lovely affirmation. We hope to have the pleasure of welcoming you back in the near future. Regards, Saumitri Prasad Nath