Mayfair Waves

Mayfair Waves has replied on Sun Aug 24 04:43:08 IST 2025

Dear Guest, We're thrilled to hear that your stay at Mayfair Waves surpassed expectations and provided a relaxing, memorable experience. Your praises about our warm hospitality, smooth check-in process, and unbeatable location close to the beach are music to our ears. It's terrific that you noticed the space, cleanliness, and modern amenities of your room, not to mention the incredible views from your private balcony. Our staff members certainly strive to provide the high level of care you described, and it's wonderful that you felt welcoming energy in your interaction with every team, from the front desk to the restaurant and housekeeping. It's our priority to ensure guests feel comfortable and well-attended to throughout their stay. We're also happy that you savored the diverse options in our buffet breakfast and the quality and presentation of your dinner at our in-house restaurant. The infinity pool is indeed an excellent spot to unwind while overlooking the sea and we're glad you felt the serene, upscale aura we've worked hard to cultivate in our resort. Thank you also for acknowledging the effort we put into maintaining the entire proper Regards, Debaraj Mohanty

Mayfair Waves has replied on Sun Aug 24 04:43:46 IST 2025

Dear Mr. Sumanta Mishra, We're so delighted to hear that you enjoyed our food, ambience, and our staff service. It's always a pleasure to hear praise like this which shows we're succeeding in delivering an excellent dining experience. We take pride in providing a cosy, comfortable atmosphere for our customers and our culinary team diligently works on serving scrumptious food. As for our staff, we continuously train them to ensure they provide the friendliest service. Your positive feedback means a lot and it serves as a great motivation to our team. We look forward to your next visit. Let's make your dining experience even better the next time. Regards, Debaraj Mohanty

Mayfair Waves has replied on Thu Jul 24 21:13:26 IST 2025

Dear Guest, We are thrilled to know that you found our hotel to be the best among all in Puri. Hearing that you had a great stay truly delights us. It is also fantastic to read your compliments on our hospitality and ambiance, as we consistently strive to provide warm and friendly service to our guests. We hope we can continue exceeding your expectations. We look forward to your next visit very soon. Regards, Saumitri Prasad Nath

Mayfair Waves has replied on Fri Aug 01 23:39:26 IST 2025

Dear Guest, We're happy to hear that your stay at Mayfair Hotel continues to exceed your expectations. Wonderful to know that your family had a comfortable and fun trip with us. Our aim is always to let our valued guests experience a memorable time. It's great to know that our food offerings have appealed to your taste buds. The team takes great pride in providing our guests with the best choices. We can't wait to welcome you back on your next family getaway. Please consider joining our loyalty program for added benefits and promotions during your future stays with us. It's always a pleasure to hear when guests have enjoyed their stay to the fullest. Feedback like yours lets us know we're on the right path and encourages us to maintain our high standards of service. Thanks once again for your wonderful review. Regards, Saumitri Prasad Nath

Mayfair Waves has replied on Fri Aug 01 23:39:37 IST 2025

Dear Guest, We're absolutely thrilled to hear such positive feedback about our hospitality and swift response times. We strive to ensure our guests feel welcome and well-taken care of at all times. It's wonderful to know that our efforts have resonated with you so well. Your comments will certainly be shared with the entire team, definitely serving as motivation to maintain our high standards of service. We believe that quick resolution of issues is key to ensuring guest satisfaction and your feedback acknowledges our dedication in this regard. We hope to continuously provide you with great experiences. Looking forward to serving you again! Regards, Saumitri Prasad Nath

Mayfair Waves has replied on Wed Jul 02 18:20:06 IST 2025

Dear Guest, We sincerely appreciate your comprehensive feedback from your recent stay at Mayfair Waves. It's disheartening to hear that the property fell short of your expectations. The situation with the initial room is definitely not standard and we're glad that the team was able to rectify this promptly by moving you to another room. Your observations on the quality of food served, diversity of the menu and the lack of creativity are points that concern us. Your critique holds much value as it provides direction on where our services need improvement. Please be assured we will relay your feedback to our kitchen team and we trust they will reconsider our food preparation practices and diversity in our buffet offerings. While we have grieved the downsides you encountered, we are positive that your positive experience with our hospitality and the pool area made your stay worthwhile. Given the opportunity, we would love to host you again and show you an experience that truly reflects our commitment to you and matches our reputation. We believe you can have a better experience when you next decide to stay with us. Regards, Saumitri Prasad Nath

Mayfair Waves has replied on Mon Jun 02 19:24:55 IST 2025

Dear Guest, We appreciate you sharing your feedback about your recent stay with us. It's great to hear that you were satisfied with the hospitality and overall experience. However, we regret the instance where we did not meet your expectations at the breakfast table. Personalized service is a core value that we hold high, and we encourage our staff to go the extra mile to cater to unique needs of our guests. We understand your disappointment regarding not receiving cookies despite making a request. Be assured, we have addressed the concern with the relevant team to avoid similar situations in the future. We hold ourselves to a high standard of service and it's clear in this instance we fell short. We hope this experience doesn’t detract from your otherwise positive impressions of our hotel, and look forward to welcoming you back in the future. Your satisfaction is our top priority and we'll strive to do better. Regards, Saumitri Prasad Nath

Mayfair Waves

Dear Guest, We are glad to hear your positive comments about our spacious rooms, private beachfront, lifeguards, and clean beachside. Your feedback about the pool cleanliness and high pricing for our spa services is noted, and we will work on improving these areas for a more satisfactory experience for our guests. The behaviour of our spa staff is something we take very seriously, and we will conduct the necessary training to ensure they provide the level of service expected in our establishment. We're disappointed to hear about your experience with our food. We strive to provide a varied and satisfying culinary experience, so it's disheartening to hear that we couldn't meet your expectations. We'll make sure to pass your feedback to our kitchen staff for further improvement. Concerning the mentioned issue with some members of our staff, it's unacceptable, and we assure you that such happenings are not representative of our brand values. This feedback will be highlighted to the entire team for necessary corrective actions as we always strive for excellent customer service. Your advice is highly appreciated. We hope this occurrenc Regards, Saumitri Prasad Nath

Mayfair Waves has replied on Fri May 30 18:04:50 IST 2025

Dear Guest, We appreciate you sharing your experiences, this feedback helps us see things from a guest's point of view and helps us in improving our services. We understand that the occupancy regulation might seem inconvenient, especially for families with more than one child or children above 12 years old. Please know that this policy varies from hotel to hotel and is primarily based on safety regulations and comfort. However, in your circumstance, we fully understand why this policy might feel unfair. We will certainly pass on your feedback to the concerned department for consideration. We hope this will not deter you from selecting a room with us in the future, and we assure you we will do our best to make your stay as comfortable as possible. Please, continue to share your experiences with us, as your voices play a vital role in our continuous efforts to better our services. We look forward to welcoming you and your family again. Regards, Saumitri Prasad Nath

Mayfair Waves has replied on Fri May 30 18:04:34 IST 2025

Dear Guest, We are elated to hear that you had a pleasant experience with us. Your compliments about our rooms, property, and food are greatly appreciated. It makes us particularly delighted that our private beach was also to your liking. Few things are as relaxing as enjoying some quiet time near the waters in a less crowded space! We eagerly await your return and promise to keep upholding the standard of our facilities and services for the delightful experiences of our guests. Regards, Saumitri Prasad Nath