The property is conveniently located near Katra's main market, just a short distance from transportation hubs. Guests appreciated the polite staff and decent food, with helpful room service. However, multiple reviews flagged issues like poor housekeeping and outdated furniture. The air conditioning and hot water service were also highlighted as areas needing improvement. Despite these drawbacks, many found it to be a budget-friendly option for short stays, especially for those visiting Vaishno Devi.