The hotel was pathetic. The front office staff, certain housekeeping staff, certain f&b staff were outright bad characters. The rooms were smelly, matchbox sized, dirty, stained and the linen had hair and stain marks. The front office staff were utterly cold, never smiling, condescending in their replies and had zero empathy. It felt like they didn't give a shit about their guests as their jobs were somehow secure. particularly from Front Office was the worst of the lot. We had asked for a room upgrade and wanted to pay extra for that but all he said was there weren't any rooms empty whereas 3 families booked rooms infront of us at the reception during our stay and magically got rooms. The hotel was at partial occupancy really. The hotel was very unkept, dirty, had water seeping from everywhere and looked as if they didn't bother cleaning it. On the other hand Joga and Ajay from F&B were real heroes. Joga always helped me with my icepack as I am recovering from a surgery and needed my icepack twice everyday. He was always smiling. Ajay from the restaurant was very attentive to details and served us very well everytime we dined at the restaurant. He attended to my grandmother like his own. The headchef was a very polite and a soft spoken person and the food was delicious, specially their north Indian cuisine. He even made homestyle fish curry for my 86 year old grandma. We had asked for check-out time extension for 1 room on the last day as my mother got viral fever and were ready to pay some amount for that, they outright asked us to pay an entire day's rent and later told us to leave at 12 in the afternoon so that they wouldn't charge. Inhumane treatment by the front office staff. The food, Ajay and Joga made up for the shambolic excuse of a hotel Pulin Puri is. We were made to feel that because we had booked rooms through MMT, the hotel didn't want to attend to us.