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Review Of Hotel O Newtown Galaxy0123401234

New Town, Kolkata

    User Rating & Reviews

    • everyone
    • couple
    • solo
    2.1
    Average

    27 Ratings, 17 Reviews

    excellent
    7%
    very good
    19%
    average
    11%
    poor
    7%
    bad
    56%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 1
    • 5
    • 1
    • 1
    • 4
    • 4
    • 1
    • 3
    • 2
    icon
    We are using generative AI to show you summarised user review

    Reviews Summary

    Powered by Myra.AI

    The property has a cozy vibe and a great location, just 500 meters from your office with restaurants and markets nearby. However, multiple guests faced issues like rude staff, demanding extra money, and unclean rooms. Many complained about insufficient room service, dirty bathrooms, and even security concerns. While the peaceful environment is a plus, the cleanliness and service aspects need significant improvement for a more enjoyable experience.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    deoki n.

    Very cozy,

    Travel Month: Feb 2024

    Room: Classic

    5.0

    Excellent Stay

    tapas s.

    Low price best hotel booking app

    Travel Month: Dec 2023

    Room: Classic

    1.0

    Terrible Stay

    tanweer a.

    Please provide me gst paper

    Travel Month: Nov 2023

    Room: Classic

    1.0

    Terrible Stay

    tanweer a.

    The hotel manager was demanding cash from us whereas i had already paid the money

    Travel Month: Nov 2023

    Room: Classic

    4.0

    Good peaceful stay.

    prasenjit d.family

    I checked in around 10:30pm. Without prior ph call. So, they don't clean the room. But overall good & peaceful stay in the hotel.

    Travel Month: Oct 2023

    Room: Classic

    4.0

    It was a good stay

    p r.solo

    I have chosen this hotel because it is very close to my office. Only 500 mtr. Facility wise ok & room condition also ok. When i checked in the hotel, there were something unusual & immediately attended so this is ok.

    Travel Month: Jun 2023 (3-Night Stay)

    Room: Classic

    3.0

    Extra cash

    debasish r.business

    Hotel reception is not allowing checking with low price. Their minimum price was 900. So requests to both mm t and hotel be stock in one price. Do not gie make customer a hectic journey. We are booking hotel for pleasant stay not to argue and to call customer car and to wait outside hotel for 30-40 min.

    Travel Month: Apr 2023

    Room: Classic

    Hotel O Newtown Galaxy has replied on Wed May 31 16:05:46 IST 2023

    Hi, Debasish! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

    1.0

    Terrible Stay

    pritam p.

    It was very disappointing. They asked for extra charges rs. 900 otherwise they told room will not be given. Also the room was very dirty. The bathroom was also unclean.

    Travel Month: Jan 2023

    Room: Classic

    1.0

    Unhygienic

    rajesh k.loyalty-iconbusiness

    Room very small, not cleaned. Doormat, bedsheet dirty. Door handle broken, water pressure very low, bathroom shower not working.

    Travel Month: Jan 2023 (4-Night Stay)

    Room: Classic

    • user photos
    • user photos
    • user photos
    3.0

    Good location

    chetan k.solo

    However the restaurant has changed me rs 400 extra at the time of check in

    Travel Month: Dec 2022

    Room: Classic

    1.0

    Terrible Stay

    tandrim c.

    Firstly we booked 4 rooms and yet we were provided with only 3 rooms, the rooms were not that clean and the hotel staffs misbehaved with us.

    Travel Month: Nov 2022

    Room: Classic

    1.0

    R

    raj r.couple

    Room wasn’t empty and i didn’t get the refund yet

    Travel Month: Oct 2022

    Room: Classic

    2.0

    Hygiene issue, no water given in room, outside food menu.

    ravi r.couple

    Room was smelling really bad, also no handwash, no water and nor they have given food from their own kitchen, after ordering food it took more than 2 hours to arrive, and for water they tood 3 hours. Pathatic place to visit

    Travel Month: Oct 2022

    Room: Classic

    1.0

    do not book

    saurabh s.couple

    terrible experience hotel staff is so rude and didn't provide room service I stayed 10 days . they didn't provide water in room and said self service. security issue was big concern do not visit as couple . staff guys knocked my door without any reason i was scared

    Travel Month: Sep 2022 (10-Night Stay)

    Room: Classic

    5.0

    Best Location

    satya s.solo

    It is a good location. there are good restaurants and bars near it. There is also a market near by which is less than 1 km walking distance. We can catch bus, cab or auto easily as the main road is 50 meters away.

    Travel Month: Sep 2022 (3-Night Stay)

    Room: Classic

    Hotel O Newtown Galaxy has replied on Wed Sep 21 06:50:14 IST 2022

    Thank you for acknowledging our efforts, satya sourav patel! we're glad that you had a good experience with us. We'll ensure that we give you the best services to your next stay with us. Regards, vishal

    1.0

    Pathetic experience

    nikhil.

    Demanded extra money while checking in. Room was not clean at all.

    Travel Month: Aug 2022

    Room: Classic

    4.0

    Frank review

    ranajit s.couple

    Pleasant environment, cooperative staff. There are some aspects in which the hotel should look into in order to make the stays of guests more comfortable.

    Travel Month: Mar 2022

    Room: Classic (2X)

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