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Review Of Hotel Kishna Palace - Mall Road

Camel's Back Road, Mussoorie | About a minute walk to The Mall Road

    User Rating & Reviews

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    3.9
    Very Good

    293 Ratings, 135 Reviews

    excellent
    38%
    very good
    36%
    average
    13%
    poor
    6%
    bad
    8%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 1
    • 3
    • 4
    • 5
    • 3
    • 3
    • 5
    • 4
    • 5

    Rating Categories

    • Location4.0
    • Cleanliness3.9
    • Room3.9
    • Food3.5
    • Hospitality3.9
    • Value For Money3.9
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    We are using generative AI to show you summarised user review

    Review Summary

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    • Location is prime, just a short walk from Mall Road.
    • Staff is friendly, helpful, and provides swift service.
    • Rooms are clean and well-maintained, offering a pleasant stay.
    • Food quality is appreciated by many guests and is reasonably priced.
    Read more

    Sort by:

    Positive first
    2.0

    Poor Stay

    pavan k.family

    Not given proper room .no proper cleaning of beddings. totally un cooperative Staff. Not served breakfast even after pre-booking.

    Travel Month: Apr 2025

    Room: Deluxe Non View Room

    Hotel Kishna Palace - Mall Road has replied on Sat May 03 07:33:14 IST 2025

    Dear Guest, I am very sorry that you were not satisfied with our services. Guest feedback is something that is extremely valuable to us. We would very much like the opportunity to discuss the points of concern leading to a low score, therefore can I kindly ask you, to contact me directly, as I would be delighted to hear from you, at your convenience. Best regards Rahul Rawat

    4.0

    Good stay expe

    pranay y.couple

    The stay was good and comfortable. The room was clean and had an extra blanket considering the cold weather in mussoorie. One thing that must be added in amenities is hot water kettle in the room. Further, the water bottle provided in the hotel was charged above the MRP.

    Travel Month: Mar 2025

    Room: Superior Non View Room

    Hotel Kishna Palace - Mall Road has replied on Sat May 03 07:35:20 IST 2025

    Dear Pranay Yadav ji, Thank you for your wonderful feedback! We're thrilled to hear that you had a great stay at Hotel Kishna Palace, Mussoorie. We'll make sure to share your appreciation with our amazing staff. It was indeed a pleasure having you onboard and we look forward to delighting you again on your next visit to Mussoorie.

    3.0

    Food and staff is good

    sharayu b.loyalty-iconfamily

    The location is in the mall road and very near from library chowk. The staff and food is really good. But the only thing was that the bedsheet and blankets were not that clean.

    Travel Month: Oct 2024

    Room: Superior Non View Room

    • user photos

    Hotel Kishna Palace - Mall Road has replied on Tue Jan 21 09:12:11 IST 2025

    Dear Guest, I am very sorry that you were not satisfied with our services. Guest feedback is something that is extremely valuable to us. We would very much like the opportunity to discuss the points of concern leading to a low score, therefore can I kindly ask you, to contact me directly, as I would be delighted to hear from you, at your convenience. Best regards Rahul Rawat

    5.0

    Excellent Stay

    mannu p.

    service was very good...staff was very cooperative and breakfast was also good....and last bt not least view from the hotel was very awesome and beautiful 👌👌

    Travel Month: Sep 2024

    Room: Superior Non View Room

    Hotel Kishna Palace - Mall Road has replied on Mon Dec 16 17:52:26 IST 2024

    Dear Mannu Parashar ji, Thank you for your wonderful feedback! We're thrilled to hear that you had a great stay at Hotel Kishna Palace, Mussoorie. We'll make sure to share your appreciation with our amazing staff. It was indeed a pleasure having you onboard and we look forward to delighting you again on your next visit to Mussoorie.

    4.0

    Good Stay

    deepak m.family

    Location is good. Neat and clean rooms. Kitchen is not good enough to give food orders. Staff behaviour is so so.

    Travel Month: Sep 2024

    Room: Superior Non View Room

    Hotel Kishna Palace - Mall Road has replied on Sat Sep 21 10:55:47 IST 2024

    Dear Mr Malik, We are greatful for your positive feedback about your recent stay at Hotel Kishna Palace The Mall by SG Hotels, Mussoorie. We are thrilled to hear we were able to make your stay comfortable and memorable. Your satisfaction is our top priority, and your feedback encourages our team to continue delivering excellent service. We look forward to see you again soon. Warm regards, Hotel Kishna Palace The Mall

    5.0

    Nice st

    bhushan b.couple

    Location is good. Staff is cooperative. Fast service. Neat and clean. Overall had a comfortable stay of four nights. Food quality is also good

    Travel Month: May 2024 (4-Night Stay)

    Room: Superior Non View Room

    Hotel Kishna Palace - Mall Road has replied on Thu Jul 04 13:23:25 IST 2024

    Dear Bhushan Behal ji, Thank you for your wonderful feedback! We're thrilled to hear that you had a great stay at Hotel Kishna Palace, Mussoorie. We'll make sure to share your appreciation with our amazing staff. It was indeed a pleasure having you onboard and we look forward to delighting you again on your next visit to Mussoorie.

    5.0

    Excellent Stay

    jayeshkumar.

    My stay was good, rahul is best host he is very cooperative and helpful. 5

    Travel Month: May 2024

    Room: Deluxe Room

    Hotel Kishna Palace - Mall Road has replied on Thu Jul 04 13:22:01 IST 2024

    Dear Jayeshkumar Pandya ji, Thank you for your wonderful feedback! We're thrilled to hear that you had a great stay at Hotel Kishna Palace, Mussoorie. We'll make sure to share your appreciation with our amazing staff. It was indeed a pleasure having you onboard and we look forward to delighting you again on your next visit to Mussoorie.

    5.0

    Good exper

    jyotsna k.loyalty-iconfamily

    Stay at kishna palace was a very good experience. Very neat and clean room and bell behaved staff. Location is also very good very near almost on mall road. The food and service is also good.

    Travel Month: May 2024 (3-Night Stay)

    Room: Superior Non View Room

    Hotel Kishna Palace - Mall Road has replied on Fri May 24 19:29:34 IST 2024

    Dear Jyotsna Katiyar ji, Thank you for your wonderful feedback! We're thrilled to hear that you had a great stay at Hotel Kishna Palace, Mussoorie. We'll make sure to share your appreciation with our amazing staff. It was indeed a pleasure having you onboard and we look forward to delighting you again on your next visit to Mussoorie.

    4.0

    Good hotel nearby mall road

    eshaan m.family

    Good hotel to stay near mall road. Market is walking distance. And also car parking available and also food if good

    Travel Month: May 2024 (3-Night Stay)

    Room: Deluxe Room

    Hotel Kishna Palace - Mall Road has replied on Fri May 24 19:30:32 IST 2024

    Dear Eshaan Makhija ji, Thank you for your wonderful feedback! We're thrilled to hear that you had a great stay at Hotel Kishna Palace, Mussoorie. We'll make sure to share your appreciation with our amazing staff. It was indeed a pleasure having you onboard and we look forward to delighting you again on your next visit to Mussoorie.

    3.0

    3/5 ratings on the stay

    utkarsh r.couple

    I will rate this place as 3/5 as an average place to stay. The location of the hotel is good which is near to mall road. But the cleanliness is not up to the mark. Room furnitures are rusty and sheet are also not clean

    Travel Month: Feb 2024

    Room: Super Deluxe

    • user photos
    • user photos
    • user photos

    Hotel Kishna Palace - Mall Road has replied on Mon Mar 04 18:17:15 IST 2024

    ear Guest, Greetings of the day! Thank you for taking the time to tell us about your experience at . Please accept our sincere apologies for not meeting your expectations during your stay. Please note that this is really not the standard of services we give to any of our guests. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. May I request you to give us one more chance to serve you the best and I would be pleased to take care of yours personally during your stay with us. We hope that you will give us the opportunity to serve you again in the future. Looking forward to welcoming you back. Best Regards, Rahul Rawat

    5.0

    Excellent Stay

    harsh b.family

    The stay was good hotel and rooms are neat and clean hotel are near mall road the food was good and decent rate and staff was also friendly

    Travel Month: Jan 2024 (3-Night Stay)

    Room: Deluxe Room

    • user photos
    • user photos
    • user photos

    Hotel Kishna Palace - Mall Road has replied on Mon Jan 08 18:55:45 IST 2024

    Dear Harsh ji, Thank you for your wonderful feedback! We're thrilled to hear that you had a great stay at Hotel Kishna Palace, Mussoorie. We'll make sure to share your appreciation with our amazing staff. It was indeed a pleasure having you onboard and we look forward to delighting you again on your next visit to Mussoorie.

    3.0

    Average Stay

    shuab m.

    The price of room was about 3. 5 times costly.

    Travel Month: Dec 2023

    Room: Deluxe Room

    Hotel Kishna Palace - Mall Road has replied on Fri Jan 12 12:04:08 IST 2024

    Dear Guest, I am very sorry that you were not satisfied with our services. Guest feedback is something that is extremely valuable to us. We would very much like the opportunity to discuss the points of concern leading to a low score, therefore can I kindly ask you, to contact me directly, as I would be delighted to hear from you, at your convenience. Best regards Rahul Rawat

    4.0

    Nice stay

    krishan a.couple

    Nice location near library chowk, clean room, good staff, food was also good. They deliver food within 30 minutes. Staff was available on one call.

    Travel Month: May 2023

    Room: Standard (Non-View)

    Hotel Kishna Palace - Mall Road has replied on Wed Jun 07 09:07:46 IST 2023

    Thank you for your valuable feedback.

    4.0

    Good budget hotel

    anshul g.family

    Experience is good. Room is in well condition. Washroom is neat and clean. Masala tea is good. Service is good. Location is good and parking is free. Hotel room view is bad and need to work on ventilation of room

    Travel Month: May 2023

    Room: Standard (Non-View)

    Hotel Kishna Palace - Mall Road has replied on Wed Jun 07 09:08:21 IST 2023

    Thank you for your valuable feedback.

    5.0

    A nice and comfortable hotel

    soma.family

    We just stayed for one night as we had reached earlier. The stay was very comfortable and peaceful. The staff was courteous and very helpful. They went on calling and guiding to reach their hotel so that we don't have any difficulty reaching there. The service was swift and fast. Excellent hotel with excellent staff. I will recommend it to everyone.

    Travel Month: May 2023

    Room: Deluxe Room

    Hotel Kishna Palace - Mall Road has replied on Wed Jun 07 09:08:40 IST 2023

    Thank you for your valuable feedback.

    5.0

    Good stay

    prashant.loyalty-iconcouple

    Place is very near to meal road. Shops nearby food of hotel is also very good. Room service is good. Value for money

    Travel Month: May 2023 (3-Night Stay)

    Room: Deluxe Room

    Hotel Kishna Palace - Mall Road has replied on Wed May 31 18:32:04 IST 2023

    Thank you for your valuable feedback.

    3.0

    Price high as to room

    jatin m.family

    Price high as to room location ok but room normal not as expected to rate food is good parking is good

    Travel Month: May 2023

    Room: Standard (Non-View)

    Hotel Kishna Palace - Mall Road has replied on Mon May 29 15:27:42 IST 2023

    Thank you for your valuable feedback.

    5.0

    Rooms are good near and clean house keeping staff are very polite

    jayanth.loyalty-iconfamily

    The hotel is on mall rd. Walkable distance to gun point view u will enjoy evening by spending time on mall rd. Nearby you find good food court and the area is open till 10. 30 pm

    Travel Month: May 2023

    Room: Super Deluxe

    Hotel Kishna Palace - Mall Road has replied on Mon May 29 15:26:52 IST 2023

    Thank you for your valuable feedback.

    5.0

    Hotel is neat and clean it's on mall rd. Room service is very good. Food is very tasty. Manager and house keeping staff are very polite. We informed them to provide blanket and within few minutes they provided.

    rahul k.loyalty-iconfamily

    We enjoyed in staying in hotel. Mall road is just walkable distance and lots of restrudents in the same location

    Travel Month: May 2023

    Room: Deluxe Room

    Hotel Kishna Palace - Mall Road has replied on Mon May 29 15:26:24 IST 2023

    Thank you for your valuable feedback.

    3.0

    Average Stay

    rahul w.

    Hotel is average hotel room view is not too good and the room size is moderate.

    Travel Month: May 2023 (3-Night Stay)

    Room: Deluxe Room

    Hotel Kishna Palace - Mall Road has replied on Mon May 22 16:14:31 IST 2023

    Thank you for your valuable feedback.

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