I recently booked a Deluxe room at Hotel Kanchan Norbu through MakeMyTrip, expecting a smooth arrival and a comfortable stay. However, my check-in experience was disappointing. Despite having paid for the Deluxe category, the front desk initially assigned me a Standard room and insisted that no Deluxe was available. This mix-up felt unacceptable from the very start of my stay. When I pointed out the mistake, the staff did not seem prepared to resolve it promptly. They tried to justify the error but offered no immediate solution. After several conversations and firm insistence on my part, the staff finally agreed. However, I was only moved to the correct Deluxe room on the following day, meaning I had spent a night in a lower-category room. Throughout this ordeal, there was no real apology or effort to compensate for the inconvenience. Staying in the wrong room category was extremely inconvenient and disappointing. I had specifically paid extra for the space and amenities of a Deluxe room, and the setback disrupted our plans. The front desk’s casual handling of this obvious booking error showed a clear lack of professionalism. For a hotel that promotes itself to travelers, I expected better service — not the uncertainty or repeated effort needed to get the room I reserved. Overall, this experience fell far short of expectations. When booking a higher-tier room, a guest deserves to have their reservation honored without hassle. I am disappointed with how my booking was mishandled and hope the management improves its check-in process. If these issues are not addressed, I would hesitate to recommend this hotel to anyone looking for dependable service and hospitality.