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Review Of Hotel JS INN Mussoorie0123401234

Ghatudhar, Mussoorie

    User Rating & Reviews

    • everyone
    • group
    • couple
    • family
    3.4
    Good

    33 Ratings, 23 Reviews

    excellent
    33%
    very good
    30%
    average
    6%
    poor
    0%
    bad
    30%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 4
    • 1
    • 1
    • 3
    • 5
    • 1
    • 5
    • 4
    • 5

    Rating Categories

    • Location2.9
    • Cleanliness3.1
    • Room3.1
    • Food3.1
    • Hospitality3.3
    • Value For Money2.7
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    Reviews Summary

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    Guests appreciate the scenic views and ambiance of the property. Many have praised the staff's behavior, noting their cooperative nature. However, there are consistent complaints about poor service, lack of professionalism, and limited food options. Basic amenities are often missing, and the property is reportedly far from the main area, impacting convenience for visitors.

    Sort by:

    Positive first
    1.0

    Terrible

    shirishkumar j.loyalty-iconfamily

    Too worst in service, reception, room service, food service and maintenance of room. May please improve your self otherwise close the hotel. Such bad we never had, kindly note.

    Travel Month: May 2023

    Room: Deluxe Room

    Hotel JS INN Mussoorie has replied on Sat Jun 03 19:15:09 IST 2023

    Dear Guest, sorry for inconvenience . Sir you took map plan but you reached around 11 Pm at hotel, sir in all hotels buffe timings are 8pm to 10pm.Dear guest than also we provided you the dinner and it tooks some time to serve you.please have some patience.Thanks

    3.0

    Quality of rooms are not that great

    ashish k.family

    Breakfast does not have too many option. Room quality was not good. Staff was not professional. View from hotel is definitely good.

    Travel Month: Apr 2023

    Room: Deluxe Room

    Hotel JS INN Mussoorie has replied on Wed Apr 19 16:14:17 IST 2023

    Dearguest, sorry for uncovenience.

    5.0

    Excellent Stay

    mayank p.

    It was fantastic. The room was very good and staff's behaviour was also nice

    Travel Month: Nov 2022

    Room: Deluxe Room

    Hotel JS INN Mussoorie has replied on Sat Nov 26 13:09:00 IST 2022

    Dear guest, thanks for your wonderful experience with us, hope for your next visit to serve you again with more better services.

    1.0

    Painful stay at hotel js inn mussoorie

    neeraj s.loyalty-iconfamily

    Guys please think 100 times before book this hotel or keep this feedback in mind. If you dont want to spoil your hard earned holidays dont book this hotel at any cost. Manager arvindra garg is very aggressive and money minded. He wont even provide the basic ameneties for eg. Drinking water, tv connection, toothpaste etc if you book the combined meal plan through mm t they will only gibe you dal and chapati to eat in lunch and dinner both. And if you want to order other something else it will be chargable. Please find below my some geniuene feedback of this hotel. 1)basic amenities are missing while i have booked the meal plan theough mm t like drinking water, toot paste, daily housekeeping. 2) manager arvindra garg is very rude and he will littraly fight with you if you do argument with him about any norm amenities. 3) staff are untrend and less a expirenced. 4) food quality is not good. Hotel is too far from mail mussoorie mall road. 5) hotel will charge for everything leta say your dinner is included in plan and yiu have ordered another meal apaar from fixed one. They will charge you. 6) nothing there for kids fo enjoy. 7)property is not managed well and deliever is very slow if you will order your diiner at 7pm they will serve you at 9 30 pm.

    Travel Month: Aug 2022

    Room: Deluxe Room

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    Hotel JS INN Mussoorie has replied on Sat Oct 15 15:03:25 IST 2022

    Dear guest, apologize for your painful stay.

    5.0

    Food, hygiene and safety

    sishmita k.family

    The hotel has good ambiance including its food, safety level and hygiene. It was a wonderful time there along with the great scenic view from the hotel.

    Travel Month: Aug 2022

    Room: Deluxe Room

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    Hotel JS INN Mussoorie has replied on Sat Aug 20 12:37:53 IST 2022

    Dear guest, thanks for your wonderful experience with js inn. Hope for your next visit soon.

    5.0

    Everything is gud

    puja m.group

    Its amazing to stay in this hotel, balcony view is amazing. Love to visit here again

    Travel Month: Aug 2022

    Room: Deluxe Room

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    Hotel JS INN Mussoorie has replied on Thu Aug 11 10:05:14 IST 2022

    Dear guest, thanks for feedback. We are delighted to here that you enjoyed your stay in our hotel. Hope to serve you again in future.

    5.0

    Very peaceful place.

    puja m.couple

    Services are too gud, hotel staff are very corporative n well mannered.

    Travel Month: Jul 2022

    Room: Deluxe Room

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    Hotel JS INN Mussoorie has replied on Thu Aug 04 13:36:36 IST 2022

    Dear guest, thanks for your generous feedback. It was pleasure hosting you and we look forward to your next visit soon. Regards

    1.0

    Location services

    stuty s.loyalty-iconfamily

    Was terrible. Quite far. There was no electricity in night, ni breakfast was sounding of quality

    Travel Month: Jul 2022

    Room: Deluxe Room

    Hotel JS INN Mussoorie has replied on Thu Aug 04 13:47:38 IST 2022

    Dear guest, sorry'for the inconveniences but we already mention the distance of our hotel from mall road and about electricity we have power backup but due to some issues you have to face the problem.

    5.0

    Excellent Stay

    prashant k.

    Hotel js inn was best and staff was very co operative

    Travel Month: Jun 2022 (3-Night Stay)

    Room: Super Deluxe Room with Balcony

    Hotel JS INN Mussoorie has replied on Tue Jun 28 15:03:38 IST 2022

    Dear guest, thanks for your wonderful feedback. It was pleasure hosting you and we look forward to your next visit soon. Best regards.

    1.0

    No power backup. Rooms are dusty

    sangh p.loyalty-icongroup

    No power backup. Rooms, lobby all are dusty. Had to go out to reception for every little things as telephone not working. Had to ask for the dental kit as it was not provided.

    Travel Month: Jun 2022

    Room: Super Deluxe Room with Balcony

    Hotel JS INN Mussoorie has replied on Sat Jun 18 19:32:31 IST 2022

    Dear guest first of all for your kind information we have full power back up and no hotelier will provide more than 2 or 3 dental kit and about cleanliness. Sir js inn is popular for its cleanliness, no hotel will allow liquor in restaurant and you were demanding for that, and this the main reason of your frustration. Thanks.

    1.0

    Mattress are hard, moisture in room, staff was ok.

    hira l.family

    Owner of the hotel was nice, they should do some better with the room bedding.

    Travel Month: Oct 2021

    Room: Super Deluxe Room with Balcony

    Hotel JS INN Mussoorie has replied on Sat Nov 20 20:14:03 IST 2021

    Sir sorry for unconvenience

    5.0

    All good

    jitendra j.family

    All perfect the staff was nice and humble

    Travel Month: Jul 2021

    Room: Deluxe Room

    Hotel JS INN Mussoorie has replied on Mon Jul 12 20:35:06 IST 2021

    Dear guest, thanks for your outstanding compliment hope for your next visit again.

    3.0

    Staff service and response time

    ashwani k.couple

    I checked to the hotel but there was nothing like you have entered in a hotel and i literally had to check multiple times to remind the staff about the amenities i needed or have orders to be placed in the room, i would say the only thing good was the owner co-operation and the food. They are nee in business but they should be more cautious about the facilities they provide. Overall experience was ok as i did not have to stay their for a day just few hours.

    Travel Month: Dec 2020

    Room: Deluxe Room

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    Hotel JS INN Mussoorie has replied on Tue Jan 12 12:25:46 IST 2021

    Dear guest, greetings! thank you for your feedback. We have noted your concerns and appropriate corrective measures will be taken. We look forward to having you back with us, for a flawless seamless service experience, the next time. Warm regards

    5.0

    Gated

    jatin b.family

    Hotel gates closes at 12 which doesn't allow any intruder inside. Additionally, it is well fenced. Food is excellent and location is away from hush-rush. You can enjoy nature.

    Travel Month: Oct 2020

    Room: Deluxe Room

    Hotel JS INN Mussoorie has replied on Mon Oct 26 17:18:13 IST 2020

    Thanks Jatin ji hope ur early visit again 🙂

    4.0

    Amazing property and cooperative staff!

    vineet v.good

    Really amazing property and comfortable stay must visit!

    Travel Month: Oct 2020

    Room: Deluxe Room

    Hotel JS INN Mussoorie has replied on Mon Oct 26 17:18:41 IST 2020

    Thanks vinit ji

    4.0

    Great stay

    shashank p.couple

    A bit off Road rest than that everything is fantastic

    Travel Month: Mar 2020

    Room: Deluxe Room

    Hotel JS INN Mussoorie has replied on Mon Oct 26 17:29:58 IST 2020

    Thanks sir hope your early next visit again

    5.0

    Awesome landscape and service is excellent

    sindhur k.couple

    Awesome room service and excellent food

    Travel Month: Dec 2019

    Room: Deluxe Room

    Hotel JS INN Mussoorie has replied on Wed Dec 25 14:25:23 IST 2019

    Dear guest, thanks for the generous feedback. It was a pleasure hosting you and we look forward to your next visit. Best regards.

    1.0

    Pathetic Hotel

    sheetal v.couple

    Rooms are not similar as it showed in images, rooms are very small, only ground floor is there, rest is under construction, rooms are having large size glass window with semi transparent curtains, no privacy, not comfortable. Hotel location is also not so good. After reaching there we decided not to stay there, and we left within 10mins. It was completely a pathetic experience for us.

    Travel Month: Oct 2019

    Room: Deluxe Room

    Hotel JS INN Mussoorie has replied on Wed Dec 04 13:40:02 IST 2019

    Dear guest, thank you for the feedback regarding your booking with us. We regret the unpleasant experience. The wish to let you know that rooms are exactly like they are shown in the images. The size of rooms is also mentioned in the booking details. The curtains are not transparent but since the property is Sun facing, sunlight enters the room from our large glass windows, and people really do relish this. Kindly give us a chance to make amends and provide you a better stay next time. Best regards.

    1.0

    They only want money, no consideration for customers

    vikas g.family

    The only thing good about the hotel is the single person who is managing the entire hotel. He welcomes guests, does cleaning, cooks food and does everything else. When we arrived, we had to literally knock on the door fiercely for 10 mins for someone to open the door. The parking space is so bad that if you are not careful while taking u-turn, your car will end up deep inside the valley. We asked for one extra mattress for our 5 year old kid. We were given the mattress, but next day it was told to us that it will cost additional money per day. We later got to know that the hotel actually charges less for the mattress, but looks like he charged us more because we were the only guests there and he wanted to make all money from us. In the breakfast, only parantha, egg roll and sandwiches were given. We don't eat egg. So, we ordered Aloo Poori. We were given that but later at checkout, we were charged extra for it. Not even 5 stars charge that much and that too without informing earlier. In breakfast, you can only order 4 aloo parantha, after which they will start charging even though we had already paid for our breakfast at the time of booking. They just want money and know nothing about hospitality business. Terrible terrible experience. Book at your own risk.

    Travel Month: Nov 2019

    Room: Deluxe Room

    Hotel JS INN Mussoorie has replied on Mon Dec 02 13:08:07 IST 2019

    Dear guest, your booking was for two adults only and you were accompanied by 2 kids of age 5 and 9. Extra occupancy is payable, three people can not have breakfast when you have booked only for two. Our complimentary breakfast menu is very well mentioned in our menu and we do not offer Aloo Poori in that. You ordered Aloo Poori, we served it, so have to pay for it. Charged amount for a serving of Aloo Poori looks like five star prices?

    4.0

    Nice and Peacefull Hotel. Worth of price offered

    kailash t.

    It was nice stay at Hotel. Staff was cooperative and all basic amenity were nice and clean

    Travel Month: Sep 2019

    Room: Deluxe Room

    Hotel JS INN Mussoorie has replied on Sun Sep 29 21:37:05 IST 2019

    Dear guest, thank you for the generous feedback. It was a pleasure hosting you and we look forward to your next visit. Best regards.

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