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You are booking hotel for more than 30 days
South Mumbai, Mumbai | 1.2 km drive to Bombay Hospital & Medical Research Centre
865 Ratings, 516 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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Crawford Inn offers a mixed bag of experiences for guests. Many appreciate its convenient location near CST and Crawford Market, making it ideal for shopping and sightseeing. However, complaints frequently arise about the basic breakfast options, smaller-than-expected room sizes, and varying cleanliness levels. The staff is often noted for being helpful, but service quality can be inconsistent, particularly during busy periods. The property could benefit from further maintenance and improved dining options.
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good experience had a pleasant stay was a good location in Crawford and the service is too good i would like to have a stay here again
Room: Deluxe Room
Hotel Crawford Inn has replied on Thu Apr 03 20:10:34 IST 2025
Greetings from Hotel Crawford Inn! Dear Kailas , we appreciate your positive feedback and are glad to hear that you found our hotel good. We look forward to hosting you again in the future!
Terrible Stay
very pathetic breakfast, hospitality was very poor, unhygienic food, no value for money. Overall, it is literally a hotel which is not at all capable of accommodating any human being.
Room: Standard Room
Hotel Crawford Inn has replied on Thu Apr 03 20:11:15 IST 2025
"Greetings from Hotel Crawford Inn! Dear Guest, we regret to hear that your experience did not meet expectations. Your feedback is valuable to us, and we will work on improving our services.
Good Location, Good Staff
We recently stayed at Crawford Inn for one night. The staff was polite and welcoming, making our initial impression quite pleasant. However, we faced some inconveniences during our stay. The breakfast offered was notably limited, with very few options available. We requested a minor change—switching from bread omelette to scrambled eggs—but were informed that such alterations weren't possible. This lack of flexibility was somewhat disappointing. Additionally, the location was difficult to find, causing us some trouble upon arrival. Clearer signage or directions would greatly benefit future guests. Overall, the hospitality of the staff was commendable, but improvements in breakfast variety, flexibility, and better navigation instructions would enhance the experience significantly.
Room: Standard Room
Hotel Crawford Inn has replied on Sat Mar 29 10:44:42 IST 2025
Greetings from Hotel Crawford Inn! Dear Updesh , we appreciate your positive feedback and are glad to hear that you found our hotel good. We look forward to hosting you again in the future!
Average Stay
The room lights were not working properly. The bed sheets were not properly clean. Rest all was good
Room: Standard Room
Hotel Crawford Inn has replied on Wed Mar 26 10:05:43 IST 2025
"Greetings from ! Dear Guest, we regret to hear that your experience did not meet expectations. Your feedback is valuable to us, and we will work on improving our services.
average hotel
Hotel was very good and rooms also very good but location of that hotel was worst although staff was also good but I don't understand about the main gate of that hotel even i couldn't find that hotel in one go
Room: Standard Room
Hotel Crawford Inn
Greetings from Hotel Crawford Inn! Dear Kanchan Gupta, thank you for your kind words about our hotel and staff—we're pleased to know you found the rooms and service up to the mark. We sincerely apologize for the inconvenience caused due to the location and entry confusion; your feedback is noted, and we will work on improving the signage and directions to make it easier for our guests to locate us. We hope to have the opportunity to serve you again with an even smoother experience.
Terrible Stay
Hotel staff was not co operative at all
Room: Standard Room
Hotel Crawford Inn has replied on Thu Mar 27 10:31:22 IST 2025
Greetings from Hotel Crawford Inn! Dear Guest, we regret to hear that your experience did not meet expectations. Your feedback is valuable to us, and we will work on improving our services.
Excellent Stay
my trip was good and next time we will come to Mumbai. Thanks make my trip for this service. we are happy to use this service.
Room: Standard Room
Hotel Crawford Inn has replied on Wed Mar 12 10:02:04 IST 2025
Greetings from Hotel Crawford Inn! Dear Akash, we appreciate your positive feedback and are glad to hear that you found our hotel good. We look forward to hosting you again in the future!
Overall Good Stay !
Hotel Location is very nice. Room / Laundry service is also good. Overall good stay ! Food, Taxi, Market all walking distance.
Room: Deluxe Room
Hotel Crawford Inn has replied on Tue Mar 04 15:04:51 IST 2025
Greetings from Hotel Crawford Inn! Dear Vivek Sharma, thank you for your kind words. We're glad to hear that you had an overall good stay with us. We look forward to welcoming you again soon!
Money waste useless service| don’t go
groupNothing to say, bcz nothing is there no food quality, room are very dirty, useless service from hotel. Too much difficult to stay one night.
Room: Deluxe Room
Hotel Crawford Inn has replied on Sat Feb 22 12:01:54 IST 2025
Greetings from Hotel Crawford Inn! Dear Subhradip Mishra, we regret to hear that your experience did not meet expectations. Your feedback is valuable, and we will work on improving our services.
Average Stay
Entry of hotel is satisfactory, but when you enter in row gallary of rooms one sided wall was not plastered it was just left as it was while construction, it was looking not good, room was good, but breakfast was terrible, in breakfast they offered only 2 options vada pav & omlet it was surprising, and vada pav quality was very cheap, sause was also low quality, ready made tea was not available, just option of black tea & milk mixed 70% water it was very bad even if we can say in train we get better tea than its was in this hotel. Just go directly in room without any observation then only the hotel is good.
Room: Standard Room
Hotel Crawford Inn has replied on Sun Feb 16 22:56:28 IST 2025
Greetings from Hotel Crawford Inn! Dear Harish Mehra , we appreciate you taking the time to share your feedback regarding your recent stay with us, and we sincerely apologize for the inconsistencies you experienced, particularly with the unfinished wall in the room gallery, which fell short of our usual standards, and we will definitely address this issue with our maintenance team to ensure it is rectified promptly. Furthermore, we regret that our breakfast offerings did not meet your expectations, and we acknowledge that the limited options and quality of food, including the vada pav and tea, were not up to par, and we will revisit our breakfast menu to provide more variety and improve the overall quality, thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Good Stay
Highly recommend this place for location
Room: Standard Room
Hotel Crawford Inn has replied on Fri Feb 14 20:02:46 IST 2025
Greetings from hotel crawford inn. Dear guest mohd jamaluddin, We are pleased to receive your review. our location makes it very convenient for our guests and we are glad that it addedvalue to your stay. It feels good to realise that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalised services.Looking forward to serve you again. Thank you.
very bad experience
1. Rooms are too small to move .2. Wall corridors are too bad & unfinished.3All the time sound of repairing works come from ground floor.4. Not safe for couples.5. Breakfast is awful, tea is served for one time in complementary breakfast. 5.Very bad experience. Even before booking Through Make my trip , it’s better to see physically .6. Should be blacklisted immediately. 7. The hotel is meant for only special kind of community which is not acceptable by ordinary Indian . Behaviour is too bad
Room: Standard Room
Hotel Crawford Inn has replied on Tue Mar 04 15:06:21 IST 2025
Greetings from Hotel Crawford Inn! Dear Souvik , we regret to hear that your experience did not meet expectations. Your feedback is valuable to us, and we will work on improving our services.
Average Stay
Food quality is sub standard. Washroom can be more bright
Room: Standard Room
Hotel Crawford Inn has replied on Wed Feb 05 13:48:03 IST 2025
Greetings from Hotel Crawford Inn! Dear Samir Roy, we appreciate your feedback and regret that the food quality did not meet your expectations. Your suggestion regarding the washroom lighting is noted, and we will work on improving it. We value your input and hope to offer you a better experience in the future.
The most unhygienic worst hotel .
Extremely Disappointed – Worst Hotel Experience Ever! I had the worst experience at this hotel, and I would strongly advise others to avoid it. From the moment I arrived, the service was unprofessional and disorganized and the staff seemed uninterested in assisting guests. The room was in terrible condition—unclean, with a foul smell, stained bedding, and malfunctioning amenities. The bathroom was even worse, with poor hygiene standards and leaking fixtures. Despite multiple complaints, no action was taken. To make matters worse, the food was subpar, and the overall hygiene in the dining area was concerning. The management was completely unresponsive and lacked basic customer service skills. This was an absolute waste of money, and I regret choosing this hotel. I would never stay here again and strongly recommend others to look elsewhere.
Room: Deluxe Room
Hotel Crawford Inn has replied on Sat Mar 08 15:11:58 IST 2025
Greetings from Hotel Crawford Inn! Dear Kajol, we regret to hear that your experience did not meet expectations. Your feedback is valuable to us, and we will work on improving our services.
Average Stay
it’s average, lot of sounds are coming from outside…
Room: Standard Room
Hotel Crawford Inn has replied on Tue Feb 11 13:29:01 IST 2025
Greetings from Hotel Crawford Inn! Dear Sreenivs R, thank you for sharing your feedback. We appreciate your visit and hope to provide you with an even better experience in the future.
Average Stay
Too noise surrounded. Entrance not good. Room is good. Clean but restaurant not good. Food was tasty
Room: Standard Room
Hotel Crawford Inn has replied on Sat Jan 18 15:39:04 IST 2025
Greetings from Hotel Crawford Inn! Dear Prosunjit Kanjilal, thank you for sharing your feedback. We regret that your stay did not meet your full expectations. Your insights are valuable, and we will work on the aspects that need improvement to provide a better experience. We hope to serve you better in the future.
Average Stay
The complimentary breakfast was not good. I don't have
Room: Standard Room
Hotel Crawford Inn has replied on Wed Dec 25 22:14:36 IST 2024
Greetings from Hotel Crawford Inn! Dear Pooja Arthi, thank you for sharing your feedback regarding your stay. We regret that your experience was average and will work on improving our services to better meet guest expectations. We hope to have the opportunity to serve you again with an enhanced experience.
Terrible Stay
Location is convenient. But cleanliness was a problem - room was a little dusty. And had a musty small. Breakfast options were a problem - they only give you either omelette and bread, or the veg preparation. Cannot get both, it will be chargeable. Even properly made tea is chargeable. Very dirty entrance to the hotel. Things can be cleaner and more cheerful
Room: Standard Room
Hotel Crawford Inn has replied on Wed Dec 25 22:15:52 IST 2024
Greetings from Hotel Crawford Inn! Dear Adhvaith Hattiangadi, we sincerely apologize for the terrible experience you had during your stay. Your feedback is extremely valuable, and we are committed to addressing the issues you faced to ensure a better experience for our future guests. We hope you will give us another chance to make things right.
disappointing experience
businessMy recent stay at Crawford Inn Hotel was far from satisfactory and left much to be desired. The room size was uncomfortably small, making it difficult to move around freely. My room partner struggled to find space to place his trolley, which speaks volumes about the lack of planning in the room’s layout. The washroom was no better—it was so cramped that I couldn’t even find a proper spot to keep my shaving kit. Adding to the discomfort, the cleanliness and maintenance were subpar. The bedding wasn’t changed the following day, which is a basic standard that any guest expects. Furthermore, the window blind curtains were faulty and didn’t function properly, which was both inconvenient and disappointing. To make matters worse, there was ongoing construction nearby, which not only caused noise disturbances but also seemed to affect the cleanliness of the hotel. Dust and debris were noticeable, and overall, the property felt neglected. In conclusion, the combination of tiny rooms, poor maintenance, and inadequate cleanliness made for a disappointing stay. I hope the management takes feedback seriously and makes improvements to enhance the guest experience. Let me know if you’d like me to tweak it further!
Room: Standard Room
Hotel Crawford Inn has replied on Wed Dec 25 22:16:54 IST 2024
Greetings from Hotel Crawford Inn! Dear Rajesh Sahi, we regret to hear about your disappointing experience at our property. Your concerns are important to us, and we are committed to reviewing them thoroughly to improve our services and provide a better stay for our guests.
Average Stay
The entrance gate is not visible, very small room, breakfast was not proper. Only the staff was very good.
Room: Deluxe Room
Hotel Crawford Inn has replied on Wed Dec 25 22:21:14 IST 2024
Greetings from Hotel Crawford Inn! Dear Vimal Kumar Srivastava, thank you for sharing your feedback. We are glad to know that your stay was average. We are constantly working to enhance our services, and your comments will help us improve. We hope to welcome you again soon for a more enjoyable experience.
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