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Review Of Townhouse Royal Palms Shared Serviced Apartment0123401234

Goregaon, Mumbai

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.9
    Average

    221 Ratings, 137 Reviews

    excellent
    31%
    very good
    11%
    average
    11%
    poor
    13%
    bad
    33%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 5
    • 5
    • 5
    • 5
    • 5
    • 5
    • 5
    • 5
    • 5

    Rating Categories

    • Location3.1
    • Cleanliness2.8
    • Room3.0
    • Food2.6
    • Hospitality2.7
    • Value For Money3.1
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    Reviews Summary

    Powered by Myra.AI

    This property has its highs and lows. Guests appreciate the spacious rooms, beautiful views, and friendly staff. The ambiance is cozy, adding to a pleasant atmosphere. However, many complaints highlight cleanliness issues, poorly maintained facilities, and inadequate service. Frequent mentions of broken amenities and ongoing renovations may leave some disappointed. The location adds a unique charm, though access can be tricky.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    aditya d.business

    Very cheap hotel. All rooms are under renovation. No cleaning. Gutka spits everywhere in the room. Bed was broken

    Travel Month: Jul 2024

    Room: Deluxe

    • user photos
    • user photos
    • user photos
    • user photos
    • user photos
    • user photos
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    • user photos
    5.0

    Fantastic room

    shyam.business

    Fantastic rooms! the amenities were great. Great place to stay.

    Travel Month: Jun 2024

    Room: Deluxe

    5.0

    Wonderful Ambiance

    raghav.business

    Loved the wonderful ambiance here! Such a cozy atmosphere .

    Travel Month: Jun 2024

    Room: Deluxe

    5.0

    Fabulous hospitality

    viyan s.business

    The hospitality was fabulous! the staff made us feel so welcome.

    Travel Month: May 2024

    Room: Deluxe

    5.0

    Proper hygiene maintained

    rohit.business

    Basic room, but the staff's attention to cleanliness is commendable.

    Travel Month: Apr 2024

    Room: Deluxe

    5.0

    "stunning surroundings

    vikas.business

    The rooms are very well maintained and felt very comfortable. The service was great. I enjoyed my stay here

    Travel Month: Apr 2024

    Room: Saver Double

    5.0

    Outstanding comfort

    abhishek.business

    The comfort level was outstanding! and the staff was truly wonderful

    Travel Month: Apr 2024

    Room: Deluxe

    5.0

    Wonderful hospitality

    atharv s.business

    Wonderful hospitality! the staff were truly friendly.

    Travel Month: Mar 2024

    Room: Deluxe

    5.0

    Excellent Stay

    satish.business

    The housekeeping staff ensured that my room was flawlessly maintained throughout my stay,

    Travel Month: Mar 2024

    Room: Deluxe

    • user photos
    5.0

    Friendly staff made my stay

    mohit s.business

    The hospitality at this hotel was exceptional. The staff were attentive, accommodating, and always ready to assist with a smile.

    Travel Month: Mar 2024

    Room: Deluxe

    5.0

    Awesome experience

    aarav.business

    Had an awesome experience! the staff were amazing.

    Travel Month: Feb 2024

    Room: Deluxe

    1.0

    Terrible Stay

    madhuja m.loyalty-icon

    There were several problems i faced. Problems we faced : 1. Bed linen is dirty and stinky. 2. Curtains are stained and stinky. 3. Window seals are chipped off. 4. Water leaking from ac (our luggages were all damaged due to this) 5. Tea table broken leg 6. Carpet is dusty and full off burnt marks of cigarette buds 7. Charging points are missing or broken off 8. Insufficient light and the switch is behind the bed which is very difficult to access 9. Couch cover is torn-ed off and looks horrible 10. No bath area 11. Bathtub not functioning (no inlet) 12. Just one hand shower in the shower area, no tubs or mugs or taps. We have been without shower for a day. 13. Flush not working properly. 14. No toilet paper, handwash 15. Towel is dirty and seems to be used 16. Washbasin tap is broken 17. Inside door lock of the main door is broken. 18. Calling bell panel is missing (room 217) 19. Many bathroom fittings and electrical connections are not proper and unsafe. 20. Tv unit not working it was a horrible experience, never had such a nightmarish stay at any hotel so far in my life. Absolutely disastrous. We had to check out one day earlier.

    Travel Month: Feb 2024

    Room: Saver Double

    1.0

    Very very bad

    prashant k.business

    Very poor service cleaning is also very bad, my request please don't book this hotel.

    Travel Month: Feb 2024

    Room: Deluxe

    3.0

    Average Stay

    susheel.business

    Royal Palms Estates its stay in Goregoan, Mumbai nice location but bumpy roads towards to Royal Palms Estates which Government of Maharashtra have to work on it. The Estate is at almost hilly area, nice food two restaurants choices, no intercom, no hot water, no access card, bath tub no use, maintenance problematic, but spacious King sing room. No room service.

    Travel Month: Feb 2024

    Room: Deluxe

    • user photos
    5.0

    Outstanding stay

    ashish.business

    An outstanding stay overall! couldn't have asked for a better experience.

    Travel Month: Feb 2024

    Room: Deluxe

    5.0

    Awesome experience

    ishaan.business

    Had an awesome experience! the staff were amazing.

    Travel Month: Feb 2024

    Room: Deluxe

    5.0

    Perfect one

    pankaj c.couple

    I loved the hotel room much and had fun of all the facilities available here. Best place to visit.

    Travel Month: Feb 2024

    Room: Deluxe

    5.0

    Best hotel

    lavanya n.business

    Everything was perfect. The staff was helpful, the accomodations were beautiful it couldn't have been better. Thanks

    Travel Month: Jan 2024

    Room: Deluxe

    5.0

    Perfect location

    priya s.business

    The location of the hotel was in the main city. Everything was acesible. We reached everywhere easily.

    Travel Month: Jan 2024

    Room: Deluxe

    5.0

    Five star reviews

    amardeep b.business

    Amazing room-clean and comfortable. Bed is good and comfortable. Also, the staff i interacted is helpful

    Travel Month: Jan 2024

    Room: Deluxe

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