Our stay at Ballal Tourist was disappointing. At the time of check-in, the receptionist informed us that online bookings are valid only for 12 hours, whereas bookings made directly over the phone have a 24-hour stay. When we questioned this, they later changed their statement and said it’s 24 hours for online bookings as well — which was quite confusing and unprofessional.
The room cleanliness was also not up to the mark — the bedsheets had visible stains and didn’t feel fresh. The next morning, we were told that only guests who booked by calling the hotel would get bed coffee, while those who booked online had to go to the restaurant and pay for it.
Overall, the experience felt biased and poorly managed. Would not recommend unless they improve their hospitality and maintain the same service standards for all guests.