Review for Hotel Aura, Delhi – Disappointing Experience
I recently stayed at Hotel Aura, Delhi, and unfortunately, my experience was far from satisfactory.
I had booked a room with a bathtub, but upon check-in, I was given a standard room without a bathtub. When I raised this issue with the hotel staff and requested the room I had actually paid for, I was told to pay an extra ₹500, which was completely unfair and unacceptable.
The staff’s behavior was unprofessional and unhelpful throughout the stay. Instead of resolving the issue politely, they were rude and dismissive.
Moreover, the room condition was poor – not well-maintained, lacking cleanliness, and nowhere close to what was shown in the pictures during booking. For the price I paid, I definitely expected better service and hospitality.
I would not recommend this hotel to anyone looking for a comfortable and hassle-free stay in Delhi. Transparency, cleanliness, and customer service should be a priority for any hotel, but sadly, Hotel Aura failed on all fronts.