The property is well-located near Katra, making it convenient for visitors heading to Vaishno Devi. Guests appreciated the friendly and cooperative staff, as well as the spacious rooms with decent amenities. However, cleanliness issues were frequently mentioned, with dirty linens and unkempt bathrooms being common complaints. Food quality was inconsistent, with some positive remarks but many noted delays in service. Overall, it's seen as a budget option, but improvements in maintenance and hygiene are needed.