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Review Of Heritage by DeFleur

Central Pondicherry, Pondicherry | 970 m drive to French Colony, Pondicherry

    User Rating & Reviews

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    4.1
    Very Good

    199 Ratings, 73 Reviews

    excellent
    46%
    very good
    32%
    average
    14%
    poor
    5%
    bad
    4%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 1
    • 5
    • 5
    • 4
    • 3
    • 5
    • 5
    • 4
    • 4

    Rating Categories

    • Cleanliness4.0
    • Value For Money4.0
    • Food3.9
    • Facilities4.3
    • Checkin Experience4.4
    • Information Accuracy3.9
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    Review Summary

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    This property offers a lovely blend of heritage and modern comfort, with clean rooms and a beautiful ambiance that many guests appreciate. Its prime location near the beach and cafes makes it easy to explore. Guests highlight the friendly staff and cozy feel, though parking is a bit limited. Overall, it’s a charming space with aesthetic touches and a rich history.

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    Positive first
    5.0

    What Architecture And Location

    rahul s.group

    This is right at a prime location. Not inside white town but a bustling street just outside the real white town. Wonderful stay with one if the best well thought architecture and the best service. We were disappointed at first by thinking it was boring and small but to our surprise there was a big yard behind where we could gather around and have fun. This is best suited for couples but hey, no rules here lol. Its peaceful and calm and right outside you could shop and have food. One of tge best hotels to stay at.

    Travel Month: Nov 2025

    Room: Platinum Room

    5.0

    Would definitely recommend for esp. female travellers

    priyanshi f.group

    It was very cosy and good experience... the staff was very welcoming and attentive, loved our stay!

    Travel Month: Nov 2025

    Room: Family Room - Platinum

    4.0

    Good Stay

    m g.

    It was a wonderful experience staying in such a unique hotel in the prime location of the town. It is well connected to all the sight seeing places and with beautiful garden and the lobby with wonderful collections of antique pieces. Neat and clean rooms with good service and very informative staffs very kind and helpful. We enjoyed our stay at Heritage by DeFleur.

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Titanium Room

    Heritage by DeFleur has replied on Fri Oct 31 17:26:55 IST 2025

    Dear Guest, Thank you very much for choosing to stay with us. We appreciate the valuable feedback you have shared about various aspects of your stay. It is our top priority to provide a delightful experience to our guests. We really enjoyed hosting you. We look forward to hosting you again. Best Wishes,

    4.0

    Good Stay

    anjana p.group

    The heritage stay was absolutely good, each corner had a story to tell.The rooms where absolutely neat and clean and the food was really tasty.The parking space could have been improved as it was difficult to park near the roadside and was limited to few vehicles. Overall the stay was comfortable and had a homely feel.

    Travel Month: Oct 2025

    Room: Family Room - Platinum

    Heritage by DeFleur has replied on Fri Oct 31 17:27:41 IST 2025

    Dear Guest, Thank you for choosing to stay with us. We are glad that you enjoyed your stay. Thank you for appreciating our hotel, the cleanliness levels, the staff, the breakfast and the service. It is our top priority to provide a delightful experience to our guests. We really enjoyed hosting you. We look forward to hosting you again. Best Wishes,

    5.0

    Excellent Stay

    ankit a.solo

    Excellent stay. Clean rooms and aesthetic french type feels. They have all the amenities in the room. The best one can get at this price. Close to the beach and all the cafe's. Would highly recommend.

    Travel Month: Oct 2025

    Room: Gold Room

    Heritage by DeFleur has replied on Wed Oct 22 09:33:22 IST 2025

    Dear Guest, Thank you for choosing to stay with us. We are glad that you enjoyed your stay. Thank you for appreciating our hotel, the cleanliness levels, the staff, the breakfast and the service. It is our top priority to provide a delightful experience to our guests. We really enjoyed hosting you. We look forward to hosting you again. Best Wishes,

    3.0

    Average Stay

    liya j.family

    The place really was not at all what you had displayed. looks so shabby. poorly maintained. There was a lizard on the bed while going to sleep. there is no parking space whatsoever. It was unsafely parked on the road. Such poorly maintained and dimly lit bathrooms. with no ventilation for smell. constantly in the bathroom. The place outside doesn't even have paint in the walls.

    Travel Month: Oct 2025

    Room: Gold Room|Family Room - Platinum

    5.0

    Excellent Stay

    srilakshmi r.family with 1 kid

    Location is in primary area and easy access to beach and French colony , overall experience was very good

    Travel Month: Oct 2025

    Room: Family Room - Platinum

    Heritage by DeFleur has replied on Tue Oct 07 14:06:43 IST 2025

    Dear Guest, Thank you very much for choosing to stay with us. We appreciate the valuable feedback you have shared about various aspects of your stay. It is our top priority to provide a delightful experience to our guests. We really enjoyed hosting you. We look forward to hosting you again. Best Wishes,

    5.0

    Great

    meghna c.couple

    The property was beautiful with loads of aesthetic corners to click pictures. It has birds and a koi fish pond. The decor and service was great and the manager, receptionist and staff were very kind and friendly. Would book the same stay again

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Titanium Room

    • user photos
    • user photos

    Heritage by DeFleur has replied on Wed Oct 22 09:33:09 IST 2025

    Dear Guest, Thank you for choosing to stay with us. We are glad that you enjoyed your stay. Thank you for appreciating our hotel, the cleanliness levels, the staff, We really enjoyed hosting you. We look forward to hosting you again. Best Wishes,

    3.0

    Average Stay

    charu k.family with 2 kids

    Dirty entrance area( on the main road, open dirty drains); no tea arrangement, no refill water system.

    Travel Month: Sep 2025 (3-Night Stay)

    Room: Family Room - Platinum

    5.0

    Excellent Stay

    hariharan t.family with 1 kid

    The room were clean and the property was well maintained. The stay place had a beautiful garden and the staffs were really good in assisting us with the local guidance.

    Travel Month: Sep 2025

    Room: Platinum Room

    Heritage by DeFleur has replied on Tue Oct 07 14:06:57 IST 2025

    Dear Guest, Thank you for choosing to stay with us. We are glad that you enjoyed your stay. Thank you for appreciating our hotel, the cleanliness levels, the staff, the breakfast and the service. It is our top priority to provide a delightful experience to our guests. We really enjoyed hosting you. We look forward to hosting you again. Best Wishes,

    3.0

    Good for short family stay

    manu s.family with 1 kid

    It’s good in terms of location, ambience and total traditional feel. However this hotel doesn’t have their own restaurant

    Travel Month: Sep 2025

    Room: Gold Room|Platinum Room

    Heritage by DeFleur has replied on Wed Oct 22 09:32:39 IST 2025

    Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We will definitely work towards addressing your feedback. We hope to have further opportunities to serve you better

    5.0

    Pleasant Stay

    bala m.family with 1 kid

    Main Location. Nice and neat rooms. Conjested Parking.

    Travel Month: Sep 2025

    Room: Titanium Room

    Heritage by DeFleur has replied on Tue Oct 07 13:38:56 IST 2025

    Dear Guest, Thank you for choosing to stay with us. We are glad that you enjoyed your stay. Thank you for appreciating our hotel, the cleanliness levels,We really enjoyed hosting you. We look forward to hosting you again. Best Wishes,

    5.0

    Excellent Stay

    manoharan r.solo

    Excellent Location and Highly adorable ambience.

    Travel Month: Sep 2025

    Room: Platinum Room

    • user photos
    • user photos

    Heritage by DeFleur has replied on Tue Oct 07 13:39:49 IST 2025

    Dear Guest, Thank you very much for choosing to stay with us. We appreciate the valuable feedback you have shared about various aspects of your stay. It is our top priority to provide a delightful experience to our guests. We really enjoyed hosting you. We look forward to hosting you again. Best Wishes,

    2.0

    Unhygienic and poorly maintained

    urvashi s.family with 1 kid

    Rooms are very poorly maintained. The room floor was full of stains and looked like it had never been mopped. The bathroom had fungus on the walls and the shower curtain. There is no restaurant in the hotel and the breakfast is distributed in plastic trays like a local lodge. On top of it all, there is an open, filthy drain right at the entrance to greet you as you enter. The photos are very misleading to don’t believe them and avoid this place.

    Travel Month: Sep 2025

    Room: Titanium Room

    Heritage by DeFleur has replied on Wed Oct 22 09:30:32 IST 2025

    Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We will definitely work towards addressing your feedback. We hope to have further opportunities to serve you better

    5.0

    Excellent Stay

    john v.couple

    Decent stay. Packed breakfast. Good one. Location is excellent - near the beach. Services were also good.

    Travel Month: Sep 2025

    Room: Gold Room

    Heritage by DeFleur has replied on Sat Oct 04 10:52:36 IST 2025

    Dear Guest, Thank you very much for choosing to stay with us. We appreciate the valuable feedback you have shared about various aspects of your stay. It is our top priority to provide a delightful experience to our guests. We really enjoyed hosting you. We look forward to hosting you again. Best Wishes,

    3.0

    Villa experience not upto mark

    ganesh p.group

    The stay though pleasing, the experience of staying in an old villa gets defeated due to the surroundings where this hotel is situated

    Travel Month: Sep 2025

    Room: Gold Room|Platinum Room

    • user photos

    Heritage by DeFleur has replied on Wed Oct 22 09:30:17 IST 2025

    Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We will definitely work towards addressing your feedback. We hope to have further opportunities to serve you better

    5.0

    Excellent Stay

    alekhya b.solo

    There’s no restaurant in the hotel but they do provide packed breakfast. Location is good and facilities are amazing. Great staff who are friendly and very helpful. They even helped me with my luggage. I will definitely recommend

    Travel Month: Sep 2025

    Room: Platinum Room

    Heritage by DeFleur has replied on Tue Sep 23 09:58:03 IST 2025

    Dear Guest, Thank you very much for choosing to stay with us. We appreciate the valuable feedback you have shared about various aspects of your stay. It is our top priority to provide a delightful experience to our guests. We really enjoyed hosting you. We look forward to hosting you again. Best Wishes,

    4.0

    Good Stay

    sudhakar r.family with 3 kids

    3

    Travel Month: Aug 2025

    Room: Platinum Room

    Heritage by DeFleur has replied on Thu Sep 04 09:23:32 IST 2025

    Dear Guest, Thank you very much for choosing to stay with us. We appreciate the valuable feedback you have shared about various aspects of your stay. It is our top priority to provide a delightful experience to our guests. We really enjoyed hosting you. We look forward to hosting you again. Best Wishes,

    5.0

    worth stay

    bhavani r.couple

    It’s an old French property, very well maintained and situated 10 minutes walk to promenade beach. Had an wonderful experience

    Travel Month: Aug 2025

    Room: Gold Room

    Heritage by DeFleur has replied on Sat Aug 23 13:35:18 IST 2025

    Dear Guest, Thank you very much for choosing to stay with us. We appreciate the valuable feedback you have shared about various aspects of your stay. It is our top priority to provide a delightful experience to our guests. We really enjoyed hosting you. We look forward to hosting you again. Best Wishes,

    1.0

    Terrible Stay

    latha s.family

    Please consider only if your absolute need. They don’t have Resturant in the property, stinky fridge and don’t have enough water glass to offer family of 3

    Travel Month: Aug 2025

    Room: Titanium Room

    Heritage by DeFleur has replied on Tue Aug 19 13:37:28 IST 2025

    Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We will definitely work towards addressing your feedback. We hope to have further opportunities to serve you better

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