The property offers a comfortable stay with spacious and clean rooms, often appreciated for their good views of the surrounding area. Guests have highlighted the cooperative and courteous staff, as well as convenient amenities like complimentary pick-up and drop services to Banganga and the helipad. The food is generally well-received, particularly the breakfast buffet, though some recommend improvements in variety. The hotel's location, being close to both the railway station and market, adds to its appeal for travelers heading to the Vaishno Devi shrine.